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Outbound Associate Jobs in Virginia (NOW HIRING)

Workforce

Warehouse Associate

Ashland, VA

$16 - $18/hr

Warehouse Associate - Short-Term Project Location: Ashland, VA Pay Rate: $16.00-$18.00 per hour ... Sort and stage outbound merchandise according to designated delivery routes. * Assist the delivery ...

Workforce

Warehouse Associate

Ashland, VA · On-site

$16 - $18/hr

Warehouse Associate - Short-Term Project Location: Ashland, VA Pay Rate: $16.00-$18.00 per hour ... Sort and stage outbound merchandise according to designated delivery routes. * Assist the delivery ...

Mercana

Warehouse Associate

Newport News, VA · On-site

$18/hr

Associates grow in responsibility and level (O1 to O2) by mastering all warehouse functions ... Outbound - Loading * Load palletized orders into delivery vessels for safe transport. * Ensure ...

Mercana

Warehouse Associate

Newport News, VA

$18/hr

Associates grow in responsibility and level (O1 to O2) by mastering all warehouse functions ... Outbound -- Loading * Load palletized orders into delivery vessels for safe transport. * Ensure ...

Dollar Tree

Associate

Chesapeake, VA · On-site

$14.50 - $16/hr

Job Title: Distribution Center Associate Job Summary: The Distribution Center Associate is ... Ensure proper packaging and labeling for outbound shipments. * Material Handling: * Operate ...

Dollartree

Associate

Chesapeake, VA · On-site

$14.50 - $16/hr

Job Title: Distribution Center Associate Job Summary: The Distribution Center Associate is ... Ensure proper packaging and labeling for outbound shipments. * Material Handling: * Operate ...

Lingo Staffing, Inc.

Warehouse Associate

Richmond, VA · On-site

$15.75 - $18.75/hr

Warehouse Associate Lingo Staffing is currently seeking dependable and motivated Warehouse ... Prepare shipments for outbound delivery. * Safely operate hand tools, including tape guns and box ...

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Outbound Associate information

What is an outbound associate?

Outbound Associates are warehouse or logistics professionals responsible for preparing and shipping orders to customers or retail locations. Their tasks typically include picking items, packing products securely, labeling packages, and ensuring shipments meet quality and accuracy standards. Outbound Associates often use scanning equipment and work closely with inventory and shipping teams. This role is essential in maintaining efficient supply chain operations and ensuring timely delivery of products.

What are the key skills and qualifications needed to thrive as an outbound associate?

To thrive as an Outbound Associate, you need strong organizational skills, attention to detail, and experience in inventory management or warehouse operations, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and shipping software is typically required. Reliability, teamwork, and effective communication are valuable soft skills that enhance performance in this role. These skills ensure efficient order processing, accurate shipments, and smooth coordination within fast-paced distribution environments.

What are some common challenges outbound associates face and how can they be addressed?

Outbound Associates often encounter challenges such as meeting strict shipping deadlines, accurately processing high volumes of orders, and maintaining organization in a fast-paced warehouse environment. To overcome these, it's important to develop strong time management skills, attention to detail, and effective communication with team members and supervisors. Many companies provide on-the-job training and utilize technology such as barcode scanners and inventory management systems to help associates work efficiently and reduce errors.

What is the difference between Outbound Associate vs Customer Service Representative?

AspectOutbound AssociateCustomer Service Representative
Primary RoleMaking outbound calls to clients or prospects to promote products or servicesHandling inbound customer inquiries and providing support
Work EnvironmentCall centers, sales departmentsCustomer service centers, support desks
Required SkillsCommunication, sales techniques, persistenceCommunication, problem-solving, patience
Common CertificationsNone typically required, sales or communication training beneficialNone typically required, customer service training beneficial

While both roles involve communication with clients, Outbound Associates focus on proactive sales calls, whereas Customer Service Representatives handle inbound inquiries and support. The roles share similar skills but differ in their primary functions and work environments.

What are the most commonly searched types of Outbound jobs in Virginia?

The most popular types of Outbound jobs in Virginia are:

What cities in Virginia are hiring for Outbound Associate jobs?

Cities in Virginia with the most Outbound Associate job openings:

Outbound Associate jobs near you

Warehouse Associate - Shipping

Shepherd Electric Supply

Richmond, VA • On-site

$20 - $22/hr

Full-time

Re-posted 3 days ago

Shepherd Electric Supply rating

8.9

Company rating: 8.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

28th of 419 rated retail wholesalers

Job description

About Shepherd Electric Supply
Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved, and reliability truly matters. We move materials accurately and on time, so contractors stay on schedule, projects stay on track, and customers never have to wonder if we will come through.
Our success comes from people who take pride in doing things the right way - safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place.
Why This Role Matters
Every order that leaves the Richmond branch passes through the shipping department. That means every contractor waiting on wire, every job site running against a deadline, and every customer who counts on Shepherd depends on this role being done right.
The Warehouse Associate - Shipping Department is not just a packing station. You are the last set of eyes before an order goes out the door. When shipping is accurate - right product, right quantity, right documentation - customers stay on schedule and Shepherd's reputation holds. When it isn't, the entire chain breaks.
This role is for someone who pays attention when the pace is high, who catches the mistake before it leaves the building, and who understands that their work is the final stamp of quality on everything Shepherd promises to deliver.
Work Shift and Hours:
  • Monday - Friday, 2:00am - 11:00am

Compensation Details:
  • The expected pay rate for this position is starting between $20.00 - $22.00 per hour depending on experience.

How This Role Connects to Our Compass
  • We Keep Our Promises: Every outbound order you touch is a promise Shepherd made to a customer. Right product, right count, right label - every time. If something is off before it leaves the dock, you catch it. If it goes out wrong, someone's job site feels it.
  • We Stay Hungry: You notice what slows the shipping floor down and you say something. You look for a smarter staging sequence, a faster verification habit, a better way to document exceptions. You do not just run the process - you improve it.
  • We Grow Together: Shipping does not work in isolation. You coordinate with the warehouse team, counter sales, and dispatch every day. When communication is clean - on priority orders, on exceptions, on timing - the whole branch executes better.
  • We Own It: You do not pass the problem forward. If an order is short, you resolve it before it stages. If documentation is missing, you track it down. If something looks wrong, you stop and ask. Ownership in shipping means the customer never finds out about the mistake.
  • We Go Above & Beyond: You make sure will-call orders are staged before customers arrive. You flag time-critical shipments before dispatch asks. You see what's coming and you get ahead of it. That's what above-and-beyond looks like on a shipping dock.

Key Outcomes - Organized by what matters, not just what you do.
Outbound Order Accuracy & Fulfillment
  • Pull, verify, and stage outbound orders accurately - right product, right quantity, right destination, every time
  • Confirm shipping documentation is complete and accurate on every outbound shipment before it leaves the dock
  • Conduct a final physical check on staged orders to catch discrepancies before they become customer problems
  • Ensure will-call orders are staged, labeled, and ready before the customer arrives
  • Coordinate with counter sales and dispatch on priority-flagged or time-critical orders

Shipping Documentation & Compliance
  • Generate and verify bills of lading, packing slips, and delivery confirmations for all outbound shipments
  • Document all shipping exceptions - shortages, substitutions, split shipments - clearly and promptly
  • Maintain accurate records of outbound activity in the warehouse management system
  • Flag documentation errors or system discrepancies to the Warehouse Manager before they leave the building

Inventory Integrity at the Dock
  • Pull orders accurately from bin locations and confirm picks against order documents
  • Return mis-picks, over-pulls, and damaged product to proper locations immediately
  • Report recurring pick errors or bin location discrepancies to the Warehouse Manager for root cause review
  • Treat every inventory discrepancy at the dock as a signal, not an inconvenience

Equipment, Safety & Facility
  • Operate pallet jacks, hand trucks, and shipping equipment safely in compliance with Shepherd standards
  • Conduct pre-shift equipment checks and report maintenance needs before they become failures
  • Keep the shipping area organized, labeled, and clear of hazards - aisles open, staging zones clean
  • Maintain safety compliance at your workstation and alert leadership to unsafe conditions immediately

Continuous Improvement
  • Surface workflow friction, recurring errors, or staging inefficiencies to the Warehouse Manager
  • Cross-train on receiving and warehouse floor functions to build team flexibility
  • Support onboarding of new shipping team members by modeling accuracy standards and Shepherd values

What Success Looks Like - After 90 days, you and your Manager should both be able to point to these markers:
  • Outbound orders leave the dock accurately - right product, right quantity, complete documentation - every shift
  • Will-call orders are staged and ready before customers arrive, without being asked
  • Shipping exceptions are documented and communicated the same day they occur
  • The shipping area is organized, hazards are addressed, and equipment is maintained every shift
  • You have surfaced at least one meaningful improvement - a staging tweak, a documentation habit, a catch - in your first 90 days
  • The Warehouse Manager trusts that every order that left the dock today left correctly

Who Thrives Here - This role is a strong fit if:
  • You take ownership of accuracy without being reminded - you do not hand off a problem you can solve
  • You pay attention when the pace is high, especially on details others rush past
  • You treat the shipping dock like a quality checkpoint, not just a staging area
  • You communicate clearly and directly - with your team, with dispatch, with counter sales
  • You stay steady when priorities shift and volume spikes
  • You care about the work being right, not just done
  • You want to be part of a team that notices when you do the job well

Qualifications & Requirements
  • High school diploma or equivalent required
  • Prior shipping, warehouse, or fulfillment experience preferred; motivated entry-level candidates will be considered
  • Forklift or pallet jack certification required or ability to obtain within 30 days of hire
  • Familiarity with warehouse management systems and standard computer tools (Excel, email) preferred
  • Ability to lift up to 60 lbs. regularly and stand for extended periods
  • Ability to successfully complete pre-employment screening requirements

This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, and/or any other needs of the business. All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case-by-case basis.
Why should you join Shepherd Electrical Supply?
At Shepherd Electric Supply, excellence in service, pricing, and products has been our mission since 1892. As the oldest wholesale electrical distributor in the Baltimore/Washington area, we take pride in our exceptional customer service and extensive inventory.
We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry. Join our team and be a part of our legacy!
Apply now and find out what's next for you.
Equal Opportunity Employer/Vet/Disabled
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

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