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Job ID: 7856947413
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Work Arrangement: On-siteWork Arrangement information
Facility: University of Pittsburgh Physicians
Department: GMed_Wound Well OSF Grant
Location: 1515 Locust Street, Pittsburgh, PA
Union Position: No
Salary Range: $ 20.2-32.01 USD
University of Pittsburgh Physicians is hiring a Full-Time Community Health Worker Coordinator to help support the UPMC IM-REP WoundWell project. 
Hours: Monday through Friday, daylight
Location: 1515 Locust St, potentially hybrid after orientation period.
Department Details: This team is extremely innovative; there are chances to be part of other studies as well. This a critical role that will strengthen the operational efficiency and patient-centered functioning of our clinical wound addiction program. 
In this role you will oversee essential functions, including:
Coordinating and tracking wound-care visits to prevent protocol deviations (e.g., wound size documentation, appointment adherence)
Managing virtual weekly multidisciplinary wound care case discussions
Coordinating wound care provider schedules, community referrals, and outreach activities
Assisting with procurement and inventory management of wound care supplies for clinic and patient distribution
Pulling quarterly reports for funders
Managing transportation logistics to improve visit adherence and reduce no-shows
Handling prior authorizations and Durable Medical Equipment (DME) coordination to prevent delays in enrollment and procedures
Coordinating home health services to ensure continuity of care
Supporting Center of Excellence retention efforts to maintain engagement in long-term wound-care studies
Assisting with social determinants of health needs (e.g., transportation access, food insecurity, housing instability, digital literacy)
Supporting patients with required technology to enhance retention and improve data quality
Providing patient education related to wound care, reinforcing clinical instructions to improve adherence and outcomes
Distributing and educating patients on harm-reduction kits, when appropriate, in alignment with clinical protocols
Purpose:
The Community Health Care Worker (CHW) Coordinator will work directly with individuals receiving services, family members, providers and other stakeholders, at the direction of a supervisor. This position requires the candidate have close understanding of the community they serve. This trusting relationship enables CHWs to serve as a liaison link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. We recognize CHWs build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, social supports and advocacy. To fill this position we will recruit a seasoned person who has expertise in issues such as housing, transportation, peer support, informal counseling, career training, and social supports. The CHWs will provide care coordination services to address health needs of individuals enrolled in the program. This position will include telephonic and face to face contact with individuals receiving services, family members and other stakeholders to engage in problem solving and referral strategies; community based services; resources for housing and resources available to members to promote recovery. The CHW also represents the organization to the general public, individuals in, and seeking, recovery, family members, and to stakeholder groups.
Responsibilities:
Collaborate with Community Care/HPL care management staff, as needed, for interventions
Assist members with specific non-medical needs that affect health and access to care
Promotes principles of recovery with members, providers, and stakeholders
Mobilize the community level to enhance provider understanding of community needs and preferences
Flexibility in schedule to meet members' needs
Utilize motivational interviewing to effectively identify the member's strengths, needs, motivation, triggers, and goals in managing life circumstances.
Connect the member to community-based treatment and recovery supports.
Identifying challenges a member faces in the Eight Stages of Wellness and Recovery
Empower the member to self-advocate and follow through with treatment (making and attending scheduled appointments, setting goals, and community networking)
Work in the community setting at least 80% of the time, to have direct contact with members, support teams, treatment providers and recovery supports
Represents community Care/HPL recovery and transformation at all levels
Provides telephonic assistance to members and family members concerning recovery tools and resources
Manages an increased caseload and handles the more complex cases that come to the department
Engage the community to improve underlying social and economic conditions that impact health
Bridge the gap between the physical health care and behavioral health treatment
Advocate for the members' community needs, medical and behavioral health needs
Assist in scheduling appointments as needed
Qualifications:
A person in the community who has expertise in issues such as housing, transportation, peer support, career training and community education. 
This person will also be working with members that have concurrent medical difficulties.
Minimum 3 years experience providing clinical, social service or case management experience in the community required. 
Bachelor's Degree in Human Services field preferred.
Ability to develop rapport and demonstrate good interpersonal skills
Knowledge of basic mental health systems and co-occurring substance use issues, substance use recovery issues and services, education, social services, medical systems, etc 
Knowledge of key concepts and principles (recovery, resiliency, and wellness) 
Demonstrate ability to work with other people through a cooperative effort 
Ability to utilize motivational interviewing
Basic computer skills and familiarity with Microsoft products 
Good verbal and written communication skills
Able to function autonomously and analyze and problem solve moderately complicated problems
Has the personal connection and intimate knowledge of community resources for members.
Willingness to travel throughout Allegheny County
Solid organization skills and ability to set priorities and schedule time efficiently 
Self-directed and flexible to meet the needs of our members
Value for and ability to deliver excellent customer service 
Has own vehicle
Licensure, Certifications, and Clearances:
Certified Health Worker certification required (or must be obtained within 2 years of hire to remain in role).BLS or CPR required within 30 days of hire.
Automotive Insurance
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Driver's License
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran