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Order Resolution Specialist Jobs (NOW HIRING)

Cesco

Order Resolution Specialist

Cleveland, OH

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this ...

Cesco

Order Resolution Specialist

Defiance, OH

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this ...

Cesco

Order Resolution Specialist

Cleveland, OH · On-site

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this ...

IMCD Group

Customer Resolution Specialist

Westlake, OH · On-site

Customer Resolution Specialist About IMCD US, LLC IMCD is creating a world of opportunity as a ... Thorough understanding of the order to cash process. Demonstrated ability to think independently ...

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How much do order resolution specialist jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for order resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is the difference between Order Resolution Specialist vs Customer Service Representative?

AspectOrder Resolution SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require familiarity with order management systemsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice or call center; focused on order issues and logisticsCall center, retail, or office; broader customer interaction
Employer & IndustryRetail, logistics, supply chain companiesRetail, telecommunications, service industries
Search & Comparison IntentUnderstanding order issue resolution rolesGeneral customer support roles

The Order Resolution Specialist primarily handles order-related issues, focusing on logistics and order accuracy, often within supply chain or retail companies. Customer Service Representatives provide broader support, addressing general customer inquiries across various industries. While both roles require strong communication skills, the Order Resolution Specialist specializes in resolving order-specific problems, making it a more niche position compared to the broader scope of customer service roles.

What are the key skills and qualifications needed to thrive as an Order Resolution Specialist, and why are they important?

To thrive as an Order Resolution Specialist, you need strong analytical skills, attention to detail, and experience with order management systems, often supported by a background in customer service or supply chain. Familiarity with ERP software such as SAP or Oracle, as well as proficiency in CRM tools, is typically required. Excellent communication, problem-solving abilities, and patience help you navigate customer concerns and efficiently resolve order issues. These skills are crucial for maintaining customer satisfaction, minimizing errors, and ensuring smooth order processing within the organization.

What is an Order Resolution Specialist?

An Order Resolution Specialist is a professional responsible for handling issues related to customer orders, such as discrepancies, delays, or problems with shipping and billing. They act as a liaison between customers, sales teams, and other departments to ensure that order-related issues are resolved efficiently and satisfactorily. Their duties often include investigating complaints, processing returns or exchanges, tracking orders, and providing updates to customers. Strong communication, problem-solving, and organizational skills are essential for this role.

What are some common challenges faced by Order Resolution Specialists, and how are they typically addressed within a team environment?

Order Resolution Specialists often encounter challenges such as resolving discrepancies in order details, managing delayed shipments, and handling escalated customer concerns. These issues require strong problem-solving skills and frequent collaboration with departments like logistics, customer service, and sales. Teams usually address these challenges by maintaining clear communication channels, utilizing order management systems, and following standardized escalation procedures to ensure timely and accurate resolution. Support from supervisors and regular team meetings can also help share best practices and streamline the resolution process.
What job categories do people searching Order Resolution Specialist jobs look for? The top searched job categories for Order Resolution Specialist jobs are:
Order Resolution Specialist jobs near you
Infographic showing various Order Resolution Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Order Resolution Specialist

Radwell International

Willingboro, NJ • On-site

$20 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Radwell International rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

173rd of 408 rated retail wholesalers

Job description

Order Resolution Specialist
Radwell International LLC | Order Fulfillment Operations
Full-Time | Hourly | On-site
Schedule: Monday–Friday – 8:00am to 5:00pm
1 Millennium Drive, Willingboro, NJ 08046

The Order Resolution Specialist is responsible for resolving order discrepancies and ensuring accurate, timely completion of customer orders across warehouse and fulfillment operations. This role serves as a key liaison between warehouse, inventory, customer service, and sales teams to identify issues, investigate discrepancies, and drive resolution to completion.

This position requires strong attention to detail, problem-solving skills, and the ability to work in a fast-paced, high-volume operational environment.

Key Responsibilities
• Investigate and resolve order discrepancies related to picking, inventory, surplus orders, repairs, and RMAs
• Review order details and identify issues related to quantities, condition, or fulfillment accuracy
• Coordinate with warehouse, inventory, and order fulfillment teams to correct discrepancies
• Communicate updates and resolutions internally to ensure smooth order processing
• Work closely with Order Fulfillment, Receiving, and Inventory teams to maintain workflow accuracy
• Assist in resolving issues related to missing or mislabeled inventory
• Support continuous improvement by identifying recurring issues and recommending solutions
• Maintain accurate documentation and tracking of issues and resolutions within internal systems
• Prioritize workload to ensure timely completion of critical order issues
• Perform other duties, tasks, or work as assigned

Qualifications
• Detail oriented with strong organizational skills
• Ability to work in a fast-paced, high-volume environment
• Strong problem-solving abilities
• Computer literate with ability to learn internal systems
• Team-oriented mindset with strong communication skills

Knowledge & Skills Required
• Strong computer proficiency
• Ability to multi-task and manage multiple priorities
• Attention to detail
• Problem-solving abilities
• Strong communication skills

Education & Experience
• High School Diploma or equivalent required
• 1–3 years of experience in warehouse operations, order processing, or logistics preferred
• Experience with inventory systems or order management systems preferred

Physical Demands
• Occasional sitting, reaching, working overhead, stooping, kneeling, crouching, or crawling
• Frequent walking
• Frequent standing and repetitive hand motion
• Lifting requirements based on operational needs

Compensation
The recruiting base pay scale for this full-time position is $20.00–$22.50 per hour.
Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

Radwell Benefits
• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company matching
• Free onsite gym

Radwell International LLC is an equal opportunity employer.


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