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Order Resolution Specialist Jobs (NOW HIRING)

Cesco

Order Resolution Specialist

Urbandale, IA · On-site

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this ...

Cesco

Order Resolution Specialist

Minneapolis, MN · On-site

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this ...

Cesco

Order Resolution Specialist

Des Moines, IA · On-site

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this ...

Cesco

Order Resolution Specialist

Cedar Rapids, IA · On-site

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this ...

Cesco

Order Resolution Specialist

Waterloo, IA · On-site

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this ...

Cesco

Order Resolution Specialist

Davenport, IA · On-site

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this ...

Cesco

Order Resolution Specialist

Dubuque, IA · On-site

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this ...

Airbus

Customer Resolution Specialist

Atlanta, GA · Hybrid

Our Customer Resolution Specialist (CRS) are responsible for responding to customer inquiries and ... Ensure Open Order Book Health, First Qualified Response Time, Ticket Resolution Time, Overdue ...

Airbus

Customer Resolution Specialist

Atlanta, GA · On-site

Our Customer Resolution Specialist (CRS) are responsible for responding to customer inquiries and ... Ensure Open Order Book Health, First Qualified Response Time, Ticket Resolution Time, Overdue ...

Ag

Customer Resolution Specialist

Atlanta, GA · Hybrid

Our Customer Resolution Specialist (CRS) are responsible for responding to customer inquiries and ... Ensure Open Order Book Health, First Qualified Response Time, Ticket Resolution Time, Overdue ...

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Order Resolution Specialist information

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How much do order resolution specialist jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for order resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is the difference between Order Resolution Specialist vs Customer Service Representative?

AspectOrder Resolution SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require familiarity with order management systemsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice or call center; focused on order issues and logisticsCall center, retail, or office; broader customer interaction
Employer & IndustryRetail, logistics, supply chain companiesRetail, telecommunications, service industries
Search & Comparison IntentUnderstanding order issue resolution rolesGeneral customer support roles

The Order Resolution Specialist primarily handles order-related issues, focusing on logistics and order accuracy, often within supply chain or retail companies. Customer Service Representatives provide broader support, addressing general customer inquiries across various industries. While both roles require strong communication skills, the Order Resolution Specialist specializes in resolving order-specific problems, making it a more niche position compared to the broader scope of customer service roles.

What are the key skills and qualifications needed to thrive as an Order Resolution Specialist, and why are they important?

To thrive as an Order Resolution Specialist, you need strong analytical skills, attention to detail, and experience with order management systems, often supported by a background in customer service or supply chain. Familiarity with ERP software such as SAP or Oracle, as well as proficiency in CRM tools, is typically required. Excellent communication, problem-solving abilities, and patience help you navigate customer concerns and efficiently resolve order issues. These skills are crucial for maintaining customer satisfaction, minimizing errors, and ensuring smooth order processing within the organization.

What is an Order Resolution Specialist?

An Order Resolution Specialist is a professional responsible for handling issues related to customer orders, such as discrepancies, delays, or problems with shipping and billing. They act as a liaison between customers, sales teams, and other departments to ensure that order-related issues are resolved efficiently and satisfactorily. Their duties often include investigating complaints, processing returns or exchanges, tracking orders, and providing updates to customers. Strong communication, problem-solving, and organizational skills are essential for this role.

What are some common challenges faced by Order Resolution Specialists, and how are they typically addressed within a team environment?

Order Resolution Specialists often encounter challenges such as resolving discrepancies in order details, managing delayed shipments, and handling escalated customer concerns. These issues require strong problem-solving skills and frequent collaboration with departments like logistics, customer service, and sales. Teams usually address these challenges by maintaining clear communication channels, utilizing order management systems, and following standardized escalation procedures to ensure timely and accurate resolution. Support from supervisors and regular team meetings can also help share best practices and streamline the resolution process.
What job categories do people searching Order Resolution Specialist jobs look for? The top searched job categories for Order Resolution Specialist jobs are:
Order Resolution Specialist jobs near you
Infographic showing various Order Resolution Specialist job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Order Resolution Specialist

Cesco

Urbandale, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this role, you will resolve any emerging problems that our customers might face with accuracy and efficiency, such as complaints, orders, errors, account questions, billing, cancellation, etc.

Primary Duties:

  • Ensure and lead excellent service standards and maintain high customer satisfaction (both internal and external customers) across all entities

  • Ability to resolve all issues brought forward by the ordering team. Including but not limited to:

  • Freight Rates

  • Balances Due

  • Retrieving Needed Invoice Information

  • Relaying Backorders, ability to sell into new available item

  • Calculating Correct Totals/Refunds

  • Relay Manufacturer Issues to Customers.

  • Troubleshoot general issues, customer concerns, problematic situations

  • Coordinate with procurement team to attain accurate ETAs and escalate all unresolved issues to management.

Qualifications:

  • Bachelor's degree in Supply Chain, Logistics, Business or similar degree; and minimum 5 years of customer service experience and 3 years of data entry experience

  • Computer familiarity and Internet skills including use of emails, messaging, and information gathering. Knowledge of Microsoft Office helpful, specifically Word, Excel, Access, PowerPoint, and Acrobat Reader.

  • Complete commitment to giving highest level customer service

  • A friendly demeanor, a good work ethic, and flexibility with occasional routine changes.

  • Ability to operate under pressure, to manage multiple projects, and to meet short and long-range deadlines.

  • Ability to stay abreast with company policies, products and services

Physical Demands:

  • Close vision (clear vision at 20 inches or less), color vision, and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) are needed.

#LI-CEGO

Total Rewards and Benefits

Crescent Electric's compensation package includes an array of top-tier benefit options, including:

  • Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
  • Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
  • Excused Absence time off and Paid Time Off (PTO).
  • Company-paid holidays.
  • Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
  • Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company's 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance.

Crescent is transforming and we are on a missionto power the communities we serve through teamwork and relentless customer focus. We have a visionof uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders...together.

Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law.

Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment, Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact jobs@cesco.com

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