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Order Resolution Specialist Jobs (NOW HIRING)

Palmetto Infusion

Account Resolution Specialist

Birmingham, AL · On-site

$12.50 - $17.25/hr

The Account Resolution Specialist is responsible for managing account receivables and reducing the ... Collaborate with various departments to gather the necessary information in order to have claims ...

Select Medical

Claims Resolution Specialist

Camp Hill, PA · On-site

$18.50/hr

Overview Claims Resolution Specialist Starting at $18.50 per hour ON-SITE Do you enjoy puzzles and ... Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order ...

4AllPromos

Customer Resolution Specialist

Old Saybrook, CT · On-site

$24 - $26.50/hr

The Customer Resolutions Specialist plays a critical role in that mission -- serving as the final ... Investigate order issues thoroughly and craft clear, thoughtful responses that prioritize both ...

4AP HOLDINGS INC

Customer Resolution Specialist

Essex, CT · On-site

$24 - $26.50/hr

The Customer Resolutions Specialist plays a critical role in that mission -- serving as the final ... Investigate order issues thoroughly and craft clear, thoughtful responses that prioritize both ...

First American

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer ... Order and install necessary equipment. Test to make sure customer needs are met. * May provide ...

First American

Customer Resolution Specialist

Concord, NC · Remote

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer ... Order and install necessary equipment. Test to make sure customer needs are met. * May provide ...

First American

Customer Resolution Specialist

Iowa, LA · Remote

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer ... Order and install necessary equipment. Test to make sure customer needs are met. * May provide ...

4AllPromos

Customer Resolution Specialist

CT · On-site

$24 - $26.50/hr

The Customer Resolutions Specialist plays a critical role in that mission - serving as the final ... Investigate order issues thoroughly and craft clear, thoughtful responses that prioritize both ...

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Order Resolution Specialist information

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$13

$28

$55

How much do order resolution specialist jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for order resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is the difference between Order Resolution Specialist vs Customer Service Representative?

AspectOrder Resolution SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require familiarity with order management systemsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice or call center; focused on order issues and logisticsCall center, retail, or office; broader customer interaction
Employer & IndustryRetail, logistics, supply chain companiesRetail, telecommunications, service industries
Search & Comparison IntentUnderstanding order issue resolution rolesGeneral customer support roles

The Order Resolution Specialist primarily handles order-related issues, focusing on logistics and order accuracy, often within supply chain or retail companies. Customer Service Representatives provide broader support, addressing general customer inquiries across various industries. While both roles require strong communication skills, the Order Resolution Specialist specializes in resolving order-specific problems, making it a more niche position compared to the broader scope of customer service roles.

What are the key skills and qualifications needed to thrive as an Order Resolution Specialist, and why are they important?

To thrive as an Order Resolution Specialist, you need strong analytical skills, attention to detail, and experience with order management systems, often supported by a background in customer service or supply chain. Familiarity with ERP software such as SAP or Oracle, as well as proficiency in CRM tools, is typically required. Excellent communication, problem-solving abilities, and patience help you navigate customer concerns and efficiently resolve order issues. These skills are crucial for maintaining customer satisfaction, minimizing errors, and ensuring smooth order processing within the organization.

What is an Order Resolution Specialist?

An Order Resolution Specialist is a professional responsible for handling issues related to customer orders, such as discrepancies, delays, or problems with shipping and billing. They act as a liaison between customers, sales teams, and other departments to ensure that order-related issues are resolved efficiently and satisfactorily. Their duties often include investigating complaints, processing returns or exchanges, tracking orders, and providing updates to customers. Strong communication, problem-solving, and organizational skills are essential for this role.

What are some common challenges faced by Order Resolution Specialists, and how are they typically addressed within a team environment?

Order Resolution Specialists often encounter challenges such as resolving discrepancies in order details, managing delayed shipments, and handling escalated customer concerns. These issues require strong problem-solving skills and frequent collaboration with departments like logistics, customer service, and sales. Teams usually address these challenges by maintaining clear communication channels, utilizing order management systems, and following standardized escalation procedures to ensure timely and accurate resolution. Support from supervisors and regular team meetings can also help share best practices and streamline the resolution process.
What job categories do people searching Order Resolution Specialist jobs look for? The top searched job categories for Order Resolution Specialist jobs are:
Order Resolution Specialist jobs near you
Infographic showing various Order Resolution Specialist job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Customer Account Resolution Specialist (Franklin)

Wesley Group

Franklin, TN • On-site

$50K/yr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more!

Wesley Financial Group is hiring for the Customer Account Resolution Specialist position at a starting salary of $50k + additional earning incentives.

…you’re likely asking yourself, “What in the world is a Resolution Specialist?!”

Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we’ve been in business, we’ve created a tidal wave of excitement from timeshare owners needing help, and we’re looking for a new trusted Resolution Specialist to help the families we serve!

What is a Customer Account Resolution Specialist?

Think of yourself as your client's champion. As a Resolution Specialist at Wesley Financial Group, you'll walk alongside clients through every step of the timeshare cancellation process — setting expectations, building strategy, and making sure they never feel like they're navigating it alone. Your mission is simple: deliver an exceptional experience from start to finish while guiding each case toward a successful resolution.

Never canceled a timeshare before? That's perfectly fine — we don't expect you to walk in with that expertise. What we do expect is someone who's organized, motivated, and genuinely energized by helping people. If you're a natural problem-solver with patience to spare and a team-first attitude, you'll fit right in.

Important: This is an in-office position at our Franklin, TN headquarters. Candidates must live within 60 miles of Franklin, TN.

What You'll Do
  • Be your client's advocate — Actively guide clients through the timeshare termination process, keeping communication clear and expectations realistic at every stage
  • Make the complex feel simple — Ensure clients fully understand each step and action being taken on their behalf throughout the dispute
  • Build tailored strategies — Draft client-specific action plans designed to move each case toward successful timeshare ownership termination
  • Keep response times tight — Reply to all client communication within department standards, and address every piece of client feedback within 24 hours with updates posted through chatter threads
  • Maintain pristine records — Keep all client files in Salesforce accurate, current, and thoroughly documented
  • Communicate with consistency and professionalism — Whether it's email, phone, or mail, every touchpoint should reflect the same polished, caring standard
  • Elevate the team around you — Help foster a culture of accountability, efficiency, idea sharing, and a we can always be better mindset
  • Stay ahead of the industry — Be a go-to resource for timeshare industry updates, trends, and general knowledge
  • Jump in wherever you're needed — No task is beneath you; if something needs doing, you're ready to help
What You Bring
  • 2+ years of standout customer service and account management experience — this is a must
  • Exceptional organizational skills — You keep everything in order without being reminded
  • Sharp problem-solving instincts — When a challenge shows up, you don't freeze; you figure it out
  • A results-driven approach — You measure success by outcomes and hold yourself to a high bar
  • Attention to detail that doesn't quit — Accuracy matters to you, every single time
  • Flexibility and adaptability — You're energized by change, not threatened by it
  • Integrity that stands on its own — You do the right thing even when nobody's watching
  • A collaborative, team-first mindset — You make the people around you better
  • Strong work ethic and efficiency — You know how to work hard and work smart
Preferred Experience
  • Salesforce — Familiarity with managing client records and workflows
  • Customer Service — A background in client-facing roles where experience mattered
  • Google Workspace / Microsoft Office — Comfortable working across everyday business tools

New Employees Receive:

  • A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues.
  • A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations.
  • A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker.
  • An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health.
  • 9 paid holidays, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance.
  • Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle.
  • A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working.
  • Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field.

Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of.

Why Wesley?

Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.

We’ve won over 75 business awards since 2020, including:

  • 2024 - Great Place to Work Certified
  • 2023 Great Place To Work Certified
  • 2023 Business Intelligence Group - Excellence in Sales & Marketing
  • 2022 Inc. 5000 Fastest Growing Company
  • 2021 Gold Stevie Award - Fastest Growing Company
  • 2021 Fortune Magazine - Best Workplaces for Women
  • 2021 Nashville Business Journal - Best Places to Work
  • 2021 CEO Views - Top 50 Best Companies of the Year
  • 2020-21 Inc. 500 Fastest Growing Company
  • 2020 Fortune Magazine - Best Places Workplaces Millennials
  • 2020 Business Intelligence Group - Best Places to Work

Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.

Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.

Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply.


Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days.

Compensation details: 50000-50000 Yearly Salary


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