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Order Processing Team Lead Jobs (NOW HIRING)

Techko Kobot Inc

Order Processing Specialist

Tustin, CA · On-site

$18 - $24/hr

We'll have you involved in various parts of our day-to-day operations and work closely with our entire team. Role & Responsibilities * Order Processing: * Process customer orders accurately and ...

American Pacific Mortgage

PROCESSING LEAD

Elk Grove, CA · On-site

$34 - $38/hr

This role will involve leading and mentoring a team of processors, ensuring compliance with regulations, and maintaining exceptional service standards. Key Responsibilities: * Lead and oversee the ...

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Order Processing Team Lead information

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$28.5K

$69.9K

$144.5K

How much do order processing team lead jobs pay per year?

As of Jul 22, 2026, the average yearly pay for order processing team lead in the United States is $69,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $76,000.00 per year, depending on experience, location, and employer.

What are some common challenges an Order Processing Team Lead may face, and how can they effectively address them?

Order Processing Team Leads often encounter challenges such as managing high order volumes, minimizing errors, and ensuring timely fulfillment. Balancing team workloads and maintaining clear communication across departments—such as logistics, sales, and customer service—is essential. Effective leaders implement robust quality checks, leverage automation tools, and prioritize ongoing team training to address these challenges and maintain smooth operations.

What are the key skills and qualifications needed to thrive as an Order Processing Team Lead, and why are they important?

To thrive as an Order Processing Team Lead, you need strong organizational skills, attention to detail, and experience in order management, often supported by a background in supply chain or business administration. Familiarity with ERP systems, order management software, and sometimes certifications like APICS or Six Sigma are typically required. Leadership, effective communication, and problem-solving abilities help you motivate teams and resolve issues efficiently. These skills ensure smooth operations, accurate order fulfillment, and high customer satisfaction in a fast-paced environment.

What is the difference between Order Processing Team Lead vs Order Coordinator?

AspectOrder Processing Team LeadOrder Coordinator
ResponsibilitiesSupervises order processing staff, ensures timely fulfillment, manages workflowCoordinates order details, communicates with customers and departments, processes orders
Required SkillsLeadership, organization, problem-solving, knowledge of order systemsCommunication, attention to detail, customer service, basic technical skills
Work EnvironmentTeam supervision in warehouse or office settingCustomer service or administrative office setting
Common UsageUsed in logistics, supply chain, retail industriesUsed in sales, customer service, logistics industries

The Order Processing Team Lead typically oversees the entire order processing team, focusing on leadership and workflow management. In contrast, the Order Coordinator handles the day-to-day order details and customer communication. Both roles require strong organizational skills, but the Team Lead has additional supervisory responsibilities. Understanding these differences helps employers and job seekers identify the right fit based on experience and career goals.

What does an Order Processing Team Lead do?

An Order Processing Team Lead oversees a team responsible for managing and processing customer orders within a company. They ensure that orders are handled accurately, efficiently, and in a timely manner, coordinating between departments such as sales, warehouse, and shipping. The team lead also monitors workflow, resolves issues, provides training, and works to improve order processing procedures. Their goal is to maintain high customer satisfaction and streamline the order fulfillment process.
More about Order Processing Team Lead jobs
What job categories do people searching Order Processing Team Lead jobs look for? The top searched job categories for Order Processing Team Lead jobs are:
Order Processing Team Lead jobs near you
Infographic showing various Order Processing Team Lead job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $69,896 per year, or $33.6 per hour.

Order Processing Specialist

Chesapeake Fine Food Group

Owings Mills, MD • On-site

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

The Order Processing Specialist is responsible for managing end-to-end order processing and tracking, ensuring the accuracy of order data, and coordinating timely transmission of orders and updates to warehouse and fulfillment partners. This role monitors system integrations, resolves order and data discrepancies, and supports reporting, inventory, and cross-functional operational processes to ensure efficient and accurate fulfillment.

The position also plays a key role in identifying process improvement opportunities, supporting system optimization efforts, and maintaining high service levels across all order channels.

Duties and Responsibilities

  • Execute label creation and export orders for the Baltimore warehouse to and from the ERP system
  • Monitor daily tracking data imports by brand and channel into the ERP system
  • Export daily fulfillment data to all 3PL partners
  • Complete order changes and updates across all channels as needed
  • Review and manage order hold queues to ensure timely resolution
  • Identify and resolve data transfer errors from Celigo
  • Ensure all orders are completed, billed, and shipped with valid tracking through daily exception reporting and issue resolution
  • Process and activate all gift card orders and shipments
  • Import corporate and drop shipment orders into the system
  • Manage inventory of packing slips and gift cards
  • Handle pre-cycle count inventory preparation tasks
  • Support backorder reporting and data cleansing efforts
  • Provide support for IT-related functions, including device readiness and onboarding tasks
  • Assist warehouse operations as needed, including pick, pack, and ship functions
  • Other duties as assigned

Expanded Responsibilities

  • Proactively identify trends in order errors, delays, or system issues and escalate with recommended solutions
  • Partner with Customer Service, Warehouse, and IT teams to resolve cross-functional order issues
  • Assist in testing and validation of system updates, integrations, and process changes
  • Maintain documentation for standard operating procedures (SOPs) related to order processing and fulfillment workflows
  • Monitor carrier performance issues (delays, missed scans, exceptions) and flag recurring problems
  • Assist in training new team members on order processing workflows and systems

Additional Responsibilities and Reporting Cadence

Daily

  • Provide fulfillment count reporting to leadership
  • Monitor order queues to ensure orders are processed within defined turnaround times
  • Review and resolve order exceptions and system errors

Weekly

  • Upload and validate Spectrum data
  • Prepare and report fulfillment cost analysis
  • Complete Realcold cooler reporting
  • Review and report carrier cost data
  • Analyze order trends, delays, and exception patterns

Monthly

  • Compile and report on Realcold complaint data
  • Support KPI tracking (order accuracy, processing time, fulfillment rates)

As Needed

  • Process Catalog and Transaction files
  • Manage and update source codes
  • Support NCOA (National Change of Address) updates and processes
  • Assist with peak season planning and execution

Skills and Abilities

  • Experience in electronic order processing, data transfers, and shipment tracking
  • Understanding of warehouse operations and fulfillment methods
  • Strong analytical and problem-solving skills with the ability to interpret data and reporting
  • High attention to detail and accuracy
  • Proficiency in Microsoft Office, especially Excel
  • Experience working with ERP and integration platforms preferred
  • Strong written and verbal communication skills with a focus on customer service and issue resolution
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to work both independently and collaboratively within a team
  • Flexibility to work weekends, evenings, and overtime during peak seasons

Education and Experience

  • High School diploma required; Associate degree or higher preferred
  • Minimum 2+ years of experience in order processing or customer service
  • Inventory control and/or warehousing experience preferred
  • Food and beverage industry experience preferred
  • Experience with Oracle NetSuite is a plus

Supervisory Responsibilities

None

Work Environment & Physical Requirements

  • Ability to lift 25 lbs. as needed
  • Ability to stand and sit for extended periods of time
  • Ability to perform work that requires extended screen time
  • This is an on-site required position

Schedule Expectations

  • Flexibility to work extended hours as needed throughout the year, with additional required hours during peak seasons.

Performance Expectations

  • Maintain ≥ 99% order accuracy across all processed orders
  • Ensure same-day processing of order updates and releases when received before cutoff times
  • Resolve order exceptions and data discrepancies within 24 hours
  • Ensure 100% of shipped orders include valid tracking information
  • Contribute to continuous improvement initiatives that enhance efficiency and reduce errors

    Company Description

    Chesapeake Fine Food Group is a fast-growing gourmet food company located in Owings Mills, MD, operating in direct-to-consumer mail-order and on-line markets. Our specialty is custom-developed heat-and-eat foods, delivered frozen directly to the consumer. Through our nationally distributed brands: Mackenzie Limited and Chesapeake Bay Crab Cakes & More we offer more than 600 unique high-end gourmet foods. Our work environment is decidedly collaborative, fast-paced, and fun, and we believe in promoting from within, with many possibilities for upward movement as the company grows.