Job Summary (Order Processing Specialist):
- Responsible for receiving, reviewing, and accurately processing customer orders from receipt through invoicing and delivery.
- Verifies order details, including pricing, quantities, and shipping addresses to ensure accuracy and compliance with contract requirements.
- Maintains and updates internal order tracking systems and logs.
- Submits invoices accurately and promptly.
- Communicates order and shipment status to customers, providing tracking information and updates.
- Monitors order ETAs, booking status, and shipping estimates using Motorola systems.
- Manages and requests contract modifications (MODs), including extensions for periods of performance.
- Coordinates with customers and partners (e.g., Motorola, Leica/Hexagon) to resolve material issues, shortages, or discrepancies.
- Ensures all order-related documentation and records are complete and up-to-date.
- Works in a fast-paced environment, managing multiple priorities and strict deadlines.
- Utilizes strong organizational skills, attention to detail, and proficiency in Microsoft Office applications.
- Preference for candidates with government procurement experience and those able to work from the Grayslake office; training is provided for the right candidate.