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$11

$26

$53

How much do order operations jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for order operations in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What is order operations?

Order Operations refers to the processes and activities involved in managing customer orders from receipt to fulfillment. This role typically includes tasks like order processing, tracking shipments, handling returns, and ensuring timely delivery. Professionals in Order Operations work closely with sales, logistics, and customer service teams to ensure a smooth and efficient order lifecycle. Their goal is to optimize the order process, minimize errors, and enhance customer satisfaction.

How does order operations typically collaborate with other departments to ensure smooth order fulfillment?

Order Operations professionals work closely with teams such as Sales, Inventory Management, and Shipping to ensure orders are processed accurately and delivered on time. They often act as a central point of communication, troubleshooting order discrepancies and coordinating solutions across departments. Effective collaboration is key, as it helps prevent delays and ensures a seamless customer experience. Regular cross-functional meetings and clear communication channels are common practices to maintain efficient workflows.

What are the key skills and qualifications needed to thrive as an order operations specialist, and why are they important?

To thrive as an Order Operations Specialist, you need strong organizational skills, attention to detail, and experience in order processing or supply chain management, often backed by a relevant degree or equivalent experience. Proficiency in ERP systems like SAP or Oracle, as well as Excel and inventory management software, is typically required. Exceptional communication, problem-solving abilities, and teamwork are vital soft skills for efficiently resolving order issues and collaborating with multiple departments. These skills ensure accurate, timely order fulfillment and enhance overall customer satisfaction and operational efficiency.

What is the difference between Order Operations vs Order Fulfillment Specialist?

AspectOrder OperationsOrder Fulfillment Specialist
Primary FocusManaging overall order processing, tracking, and coordination across departmentsPicking, packing, and shipping products to customers
ResponsibilitiesOrder entry, status updates, issue resolution, process optimizationInventory handling, packaging, shipping logistics
Work EnvironmentOffice-based with some warehouse coordinationWarehouse or distribution center
Required SkillsProcess management, communication, software proficiencyAttention to detail, physical dexterity, inventory knowledge

Order Operations focuses on managing the entire order process, ensuring smooth coordination and resolving issues, while Order Fulfillment Specialists handle the physical aspects of preparing and shipping products. Both roles are essential in the supply chain but differ in scope and daily tasks.

Is order fulfillment a stressful job?

Order fulfillment jobs can be stressful due to tight deadlines, high volume of orders, and the need for accuracy. Workers often need good organizational skills and may work in fast-paced environments, especially during peak seasons.
More about Order Operations jobs

What are popular job titles for Order Operations?

Popular job titles for Order Operations:

Order Operations jobs near you
Infographic showing various Order Operations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.

Wholesale Operations & Business Analytics Associate, Nationals & Specialty

King Of Prussia, PA • On-site

Lilly Pulitzer
201 - 500 employees
Learn more about Lilly Pulitzerexternal

Full-time

Re-posted 6 days ago

Lilly Pulitzer rating

5.8

Company rating: 5.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Lilly Pulitzer
Job Type:
Regular
Brand Strategy
Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.
Our Brand vision statement is: "Create Your Sunshine, A Resort State of Mind".
Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.
Job Description
About the Position
The Wholesale Operations & Business Analytics Associate is responsible for working with the Manager of Nationals & Specialty along with others in the department, to assist with managing inventory, purchase orders, returns, credits, and account service requests across all National & Specialty Accounts.
The Associate is responsible for having extensive knowledge of company inventory, the shipment of product to all National & Specialty accounts, monitoring POs and communicating their impacts on the business, executing order maintenance functions that support the needs of the business and supporting the credit operations for the company. The Associate must be able to collaborate effectively and foster highly productive working interactions with colleagues in cross functional areas of the company. This position is critical to integrate a variety of functions at Lilly Pulitzer.
A day in the life...
  • The Associate should focus on the triangulation of sales, fulfillment, order management and margin to drive sales and gross profit

  • The Associate will need to have extensive knowledge of company inventory and product.

  • The Associate should work with the Manager of Nationals & Specialty to manage product shipments and orders to the appropriate distribution channels in a way that achieves sales targets and optimizes total company gross profit.

  • The Associate must also interact with the Fulfillment Center team on all shipping issues as necessary. This may include attending weekly shipping meetings, monitoring seasonal changes to the shipping priority system and transit days, and communicating any non-standard shipping requests related to events or marketing promotions.

  • The Associate must provide visibility into Total Company inventory on a weekly basis through reporting distributions.

  • Perform order maintenance functions for all National & Specialty accounts. This may include re-allocation of units due to shortages, transit day and lead time changes, and reorder entry.

  • Serve as the liaison to communicate all operational and merchandise information to distribution teams. This includes, but is not limited to, shipping schedules, fast tracks and any changes to seasonal merchandise offering, inventory information, and reorder opportunities that achieve total company gross profit and full price sell through.

  • Own the setup of new National & Specialty accounts upon receipt of a completed credit application and signed terms agreement. This includes entering all pertinent information in the required fields.

  • Own the set up of new term codes as needed for non-standard selling terms as approved on the Non-Standard Terms Document.

  • Apply credits to National & Specialty accounts' open balances. This includes revenue share credits and corporate gift card redemption credits.

  • Use Electronic Data Interchange (EDI) to upload orders, process POs timely (30 days prior to start ship date), review POs against bulk orders thoroughly for non-standard variances and communicate changes to appropriate parties, and ensure all variances are reconciled before releasing the POs to be shipped.

  • Wholesale Reporting

  • Analyze and roll up monthly and seasonal bookings performance for Nationals & Specialty accounts

  • Prepare and report OTB for upcoming market and track results

  • Monitor performance against sales plans and key performance indicators for National & Specialty accounts

  • Relay important style opportunities to key partners

  • In Market Support

  • Support in-market and pre-market initiatives as it relates to tracking of special orders and requests from Nationals

  • Play a large role in planning market for National & Specialty accounts

  • Note, associates may be asked to perform duties that are outside the specific functions that are listed

Qualifications for the Position
  • A four-year college degree is preferred

  • 1- 3 years of experience in Wholesale Operations, Inventory Management, Order Operations, or similar apparel industry roles.

  • Strong quantitative, analytical, organizational, and communication skills are necessary.

  • Experience partnering with cross-functional teams and influencing outcomes

  • Systems-oriented mindset is preferred

Our Core Values: The Lilly Way. Rooted in our bold, original, and inclusive brand outlook, these principles define how we do things The Lilly Way.
  • We take pride in the pursuit of excellence

  • We create our own path

  • We become stronger together

  • We operate with integrity

  • We make the world a brighter place

  • We continuously improve

  • We have fun in the process

Doing Our Part
As a company we commit to corporate social responsibility. We believe in doing the right thing for our people, the places we work, and our planet. We believe in a respectful and inclusive workplace. We recognize the importance of serving the communities where our employees work and live. We are cognizant of the impact that our operations can have on the environment and actively explore and pursue environmentally friendly processes throughout our business. This position is expected to contribute to the advancement of these principles.
A Little More to Know...
  • This position is classified as full-time salaried; it is exempt and is not eligible for overtime. This position is eligible for standard company benefits.

  • This position is required to maintain a structured hybrid work schedule based out of King of Prussia, Pennsylvania, a suburb of Philadelphia. This hybrid schedule, which includes work done in the King of Prussia Office as well as your Home Office will be determined by your supervisor.

  • The position requires some domestic travel to Retail stores.

  • Given the seasonality of the business, this position may require flexible, additional working hours during peak periods.

  • This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.

  • This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.

  • This position is reviewed annually.

Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.
Lilly Pulitzer participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish
If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610-878-5550.
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