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Order Operations Jobs (NOW HIRING)

Hadley Designs

DTC Ecommerce Operations Lead

Operations that feel effortless to the customer. That's where you come in. About Hadley Designs ... Monitor order flow across Shopify, Base, and Amazon MCF * Resolve failed orders, inventory issues ...

Datadog

Billing Operations Analyst

Denver, CO · Hybrid

$49.40K - $65.90K/yr

Partner closely with cross-functional teams-including Customer Success, Sales, DealDesk, Sales Systems, Order Operations, and Product-to provide support and insights into Datadog's billing practices.

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How much do order operations jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for order operations in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Order Operations Specialist, and why are they important?

To thrive as an Order Operations Specialist, you need strong organizational skills, attention to detail, and experience in order processing or supply chain management, often backed by a relevant degree or equivalent experience. Proficiency in ERP systems like SAP or Oracle, as well as Excel and inventory management software, is typically required. Exceptional communication, problem-solving abilities, and teamwork are vital soft skills for efficiently resolving order issues and collaborating with multiple departments. These skills ensure accurate, timely order fulfillment and enhance overall customer satisfaction and operational efficiency.

How does the Order Operations role typically collaborate with other departments to ensure smooth order fulfillment?

Order Operations professionals work closely with teams such as Sales, Inventory Management, and Shipping to ensure orders are processed accurately and delivered on time. They often act as a central point of communication, troubleshooting order discrepancies and coordinating solutions across departments. Effective collaboration is key, as it helps prevent delays and ensures a seamless customer experience. Regular cross-functional meetings and clear communication channels are common practices to maintain efficient workflows.

What are Order Operations?

Order Operations refers to the processes and activities involved in managing customer orders from receipt to fulfillment. This role typically includes tasks like order processing, tracking shipments, handling returns, and ensuring timely delivery. Professionals in Order Operations work closely with sales, logistics, and customer service teams to ensure a smooth and efficient order lifecycle. Their goal is to optimize the order process, minimize errors, and enhance customer satisfaction.

What is the difference between Order Operations vs Order Fulfillment Specialist?

AspectOrder OperationsOrder Fulfillment Specialist
Primary FocusManaging overall order processing, tracking, and coordination across departmentsPicking, packing, and shipping products to customers
ResponsibilitiesOrder entry, status updates, issue resolution, process optimizationInventory handling, packaging, shipping logistics
Work EnvironmentOffice-based with some warehouse coordinationWarehouse or distribution center
Required SkillsProcess management, communication, software proficiencyAttention to detail, physical dexterity, inventory knowledge

Order Operations focuses on managing the entire order process, ensuring smooth coordination and resolving issues, while Order Fulfillment Specialists handle the physical aspects of preparing and shipping products. Both roles are essential in the supply chain but differ in scope and daily tasks.

More about Order Operations jobs
What job categories do people searching Order Operations jobs look for? The top searched job categories for Order Operations jobs are:
Order Operations jobs near you
Product Manager - Enterprise Restaurant E-Commerce Tools

Product Manager - Enterprise Restaurant E-Commerce Tools

Tillster

Miami, FL • Remote

$115K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Product Manager – Enterprise Restaurant E-Commerce Tools

Tillster | Digital Ordering & Restaurant Commerce Platform

About Tillster

Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade, Tillster has powered enterprise restaurant brands through mobile ordering, web, kiosk, loyalty, delivery, and payment solutions that enable restaurants and consumers to engage and transact anywhere, anytime, and from any device.

Our enterprise platform supports multi-location restaurant operations at scale and integrates with 15+ POS systems representing over 90% coverage in multi-unit restaurant environments.

At Tillster, we are building the future of restaurant commerce through scalable technology, operational intelligence, AI-driven experiences, and enterprise-grade platform tools.

Role Summary

Tillster is seeking a Product Manager to own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e-commerce and digital ordering operations at scale.

This role will focus on building both internal and customer-facing operational workflows and platform tooling supporting:

● Restaurant onboarding

● Catalog and menu management

● Ordering operations

● Merchant administration

● User permissions

● Reporting and analytics

● Platform integrations

● Enterprise operational tooling

You will partner closely with Engineering, UX, Operations, Customer Success, and enterprise restaurant customers to create scalable systems that improve operational efficiency, reduce friction, and support complex multi-brand and multi-location environments.

This role requires a strong understanding of enterprise SaaS platforms, operational workflows, restaurant technology ecosystems, and customer-centric product execution.

Key Responsibilities

Product Strategy & Roadmap

● Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform

● Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations

● Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research

● Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes

Enterprise Restaurant Operations & Workflow Optimization

● Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability

● Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments

● Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility

● Drive customer journey mapping, usability testing, and workflow optimization initiatives

Platform Tools & Integrations

● Build and enhance enterprise tooling for:

o Restaurant administration

o Merchant management

o Order operations

o User permissions and role management

o Reporting and analytics

o Platform integrations and APIs

 

Cross-Functional Product Leadership

● Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities

● Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans

● Support go-to-market readiness through documentation, training, product positioning, and rollout planning

● Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy

AI & Operational Intelligence

● Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements

● Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows

● Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation

Qualifications

Required

● 3+ years of product management experience in B2B SaaS, enterprise platforms, e-commerce, or restaurant technology

● Experience building platform tools, admin systems, or operational workflows for complex enterprise users and organizations

● Strong understanding of enterprise operational workflows and multi-tenant SaaS environments

● Experience working with APIs, integrations, payments, commerce systems, or enterprise operational platforms

● Strong analytical and data-driven decision-making skills

● Excellent communication, prioritization, and cross-functional collaboration skills

● Experience working directly with enterprise customers and operational stakeholders

Preferred

● Restaurant, hospitality, food service, or digital ordering experience

● Familiarity with POS ecosystems, ordering platforms, loyalty systems, and restaurant operations

● Experience with customer journey mapping, usability testing, and workflow optimization

● Experience supporting enterprise rollouts, onboarding, adoption, and operational enablement

● Familiarity with AI-driven operational tooling, workflow automation, or predictive analytics platforms

What Success Looks Like

● Enterprise restaurant customers can efficiently manage digital operations at scale

● Operational workflows are simplified, scalable, and user-friendly

● Internal and customer-facing tooling improves operational visibility and execution

● Product decisions are driven by customer feedback, operational insights, and data

● Restaurant brands experience improved onboarding, ordering operations, and platform usability

● Tillster continues to strengthen its leadership position in enterprise restaurant commerce technology

Thriving at Tillster
As a member of Tillster, you will embody our core values:
· Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
· Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
· Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
· Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
· Drive Results: Focus on achieving tangible outcomes and delivering high performance.
· Own It: Take responsibility for your actions and the success of your work.
· Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

The Interview Process

  1. Recruiter interview with a Talent Acquisition Specialist

  2. Interview with Hiring Manager

  3. Interview with our Product Team

  4. Case Study

  5. Final Interview

 

Pay and Benefits (USA)

  • Salary is $115,000 - $130,000 DOE

  • Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.

  • Holidays: The company observes ten (10) paid holidays per calendar year.

  • Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.

  • Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.

  • Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.

Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.


Follow us on:
Tillster: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/

Tillster is proudly an Equal Opportunity Employer

No Visa Sponsorship

Principals only – no Agencies or calls please

----------

 

Tillster cares about the safety of all our employees—even those we’ve yet to hire

RECRUITMENT FRAUD WARNING
We want to help you stay safe during your job search. Tillster will never:

  • Request personal/financial information during recruitment

  • Require payment or fees

  • Ask for sensitive PII before a formal job offer

  • Collect information via email or phone (only through secure channels)

  • Extend offers without in-person or virtual interviews

Red flags: All official communications come from @tillster.com addresses only
Suspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams.

Apply for this position
 
 

Compensation Range: $115K - $130K