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Order Operations Jobs (NOW HIRING)

Risen Medical

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Order Processing Representative: Remote (Bend Area) Part-time

Bend, OR · Remote

$22/hr

Under the supervision of the Order Operations Manager, the Durable Medical Equipment (DME) Order Processing Representative role is responsible for managing the intake, verification, and processing of ...

Acne Studios

DTC Operations Manager

Manhattan, NY · On-site

Own end-to-end digital order operations, including order management, fulfillment accuracy, and timely resolution of digital order issues and escalations * Lead omnichannel fulfillment execution ...

Iron Mountain

Operations Team Lead

Northborough, MA · On-site

$25/hr

Iron Mountain is seeking a skilled Operations Team Lead to join our Configure to Order Operations team. This critical role involves managing the daily operations of the Logistics Center in a cost ...

Trellix

Director - Revenue Operations

Plano, TX

Core Revenue Operations experience should include interactions with Deal Desk, Order Operations, Global Sales Analytics, GTM Strategies, Pricing models and Channel/Partner Operations. * Planned ...

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Order Operations information

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How much do order operations jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for order operations in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What is order operations?

Order Operations refers to the processes and activities involved in managing customer orders from receipt to fulfillment. This role typically includes tasks like order processing, tracking shipments, handling returns, and ensuring timely delivery. Professionals in Order Operations work closely with sales, logistics, and customer service teams to ensure a smooth and efficient order lifecycle. Their goal is to optimize the order process, minimize errors, and enhance customer satisfaction.

How does order operations typically collaborate with other departments to ensure smooth order fulfillment?

Order Operations professionals work closely with teams such as Sales, Inventory Management, and Shipping to ensure orders are processed accurately and delivered on time. They often act as a central point of communication, troubleshooting order discrepancies and coordinating solutions across departments. Effective collaboration is key, as it helps prevent delays and ensures a seamless customer experience. Regular cross-functional meetings and clear communication channels are common practices to maintain efficient workflows.

What are the key skills and qualifications needed to thrive as an order operations specialist, and why are they important?

To thrive as an Order Operations Specialist, you need strong organizational skills, attention to detail, and experience in order processing or supply chain management, often backed by a relevant degree or equivalent experience. Proficiency in ERP systems like SAP or Oracle, as well as Excel and inventory management software, is typically required. Exceptional communication, problem-solving abilities, and teamwork are vital soft skills for efficiently resolving order issues and collaborating with multiple departments. These skills ensure accurate, timely order fulfillment and enhance overall customer satisfaction and operational efficiency.

What is the difference between Order Operations vs Order Fulfillment Specialist?

AspectOrder OperationsOrder Fulfillment Specialist
Primary FocusManaging overall order processing, tracking, and coordination across departmentsPicking, packing, and shipping products to customers
ResponsibilitiesOrder entry, status updates, issue resolution, process optimizationInventory handling, packaging, shipping logistics
Work EnvironmentOffice-based with some warehouse coordinationWarehouse or distribution center
Required SkillsProcess management, communication, software proficiencyAttention to detail, physical dexterity, inventory knowledge

Order Operations focuses on managing the entire order process, ensuring smooth coordination and resolving issues, while Order Fulfillment Specialists handle the physical aspects of preparing and shipping products. Both roles are essential in the supply chain but differ in scope and daily tasks.

Is order fulfillment a stressful job?

Order fulfillment jobs can be stressful due to tight deadlines, high volume of orders, and the need for accuracy. Workers often need good organizational skills and may work in fast-paced environments, especially during peak seasons.
More about Order Operations jobs

What are popular job titles for Order Operations?

Popular job titles for Order Operations:

Order Operations jobs near you
Infographic showing various Order Operations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.

Strategic Order Execution & Readiness Manager

Frederick, MD • On-site

STULZ USA
Industrial Machinery Manufacturing • 201 - 500 employees
Learn more about STULZ USAexternal

Full-time

Re-posted 26 days ago

Key responsibilities

  • Own the order readiness gate in SAP/ERP to ensure orders meet criteria before release to production.

  • Hold, flag, escalate, and track orders that do not meet readiness standards, driving resolution across functions.

  • Validate delivery commitments, coordinate with engineering and procurement to ensure order readiness and timely material availability.

Job description

Position Summary
The Strategic Order Operations Manager owns the order readiness and release gate, ensuring every order is fully vetted and executable before it hits the production grid. This role serves as the single point of accountability for validating that engineering is complete, commercial terms are finalized, materials are available, and delivery commitments are realistic, before an order is released to production.
This is not a catch-all operations role. The scope is deliberately focused: validate readiness, hold what is not ready, escalate to the right owner, and drive resolution. This person has the authority to stop an incomplete order from moving forward and the responsibility to make sure it gets resolved quickly.
Primary Responsibilities: Order Readiness and Release Gate
This is the core of the role. Everything else supports this function.
  • Own the order readiness gate in SAP/ERP. No order releases to the production grid without meeting defined criteria for: engineering completeness, BOM accuracy, parts availability, delivery feasibility, and commercial terms (PO, terms, A/E approvals).
  • Authority to hold, flag, and escalate orders that do not meet readiness standards. Work across Engineering, Supply Chain, Order Entry, and Sales to drive resolution, but do not own the fix: own the follow-through.
  • Validate delivery commitments against current capacity, material lead times, and engineering status. Escalate when customer commitments and operational capability are misaligned, ensuring field sales has accurate lead time visibility.
  • Ensure long-lead material procurement is triggered early enough to support production dates. Partner with Purchasing and Planning to verify demand signals are reaching procurement before orders hit the grid.
  • Coordinate with Engineering to confirm customization is fully defined and engineering packages are complete before order release. Flag jobs that have been committed before engineering is finished and work with Applications/Design Engineering to close gaps.
  • Manage lab availability conflicts by filtering requests, identifying overcommitment, and ensuring small projects are not consuming lab time needed for large project testing.

Accountability and Follow-Through
This is the area with the highest organizational impact and the reason this role exists.
  • Track every held or escalated order to resolution. Maintain a visible log of open issues, owners, due dates, and status. Nothing gets flagged and forgotten.
  • Facilitate regular cross-functional alignment meetings (Order Entry, Applications, Design Engineering, BOM, Planning, Purchasing) to review pipeline readiness, surface blockers, and confirm priorities.
  • Lead root cause analysis on recurring release failures, working with Tech Support and functional leads to identify patterns and implement corrective actions that prevent repeat issues.
  • Develop and maintain dashboards and reporting to give leadership visibility into order readiness status, bottleneck trends, and cycle time performance.

Process Improvement
  • Identify and address upstream bottlenecks impacting order processing, including Engineering workload constraints (MG1/MG2 workflows), Applications backlog, and procurement timing gaps.
  • Standardize and continuously improve order management workflows within Cyberselect and SAP, focusing on reducing cycle time from order entry to production release.
  • Support strategic initiatives and system enhancements related to order processing (S&OP integration, ERP improvements, reporting automation).

Scope Boundaries
To prevent this role from becoming a catch-all, the following boundaries apply:
  • This role DOES: Validate readiness, hold non-ready orders, escalate to functional owners, track resolution, report on performance, improve the gate process.
  • This role does NOT: Own engineering design work, manage procurement execution, run production scheduling, handle customer escalations directly, or serve as a general-purpose project manager for order issues.
  • Authority: This role has explicit authority to hold orders from grid release. This authority is backed by [VP of Operations / Director of PMO] and is not subject to override by Sales or Customer Service without leadership approval.

Qualifications
Required
  • 5+ years of experience in order management, operations, or supply chain within a manufacturing environment (engineer-to-order or configure-to-order preferred).
  • Working knowledge of ERP systems (SAP S/4 HANA strongly preferred) with ability to navigate order workflows, BOM structures, and production planning modules.
  • Demonstrated ability to work cross-functionally across Engineering, Sales, Supply Chain, and Production without direct authority over those teams.
  • Strong analytical skills with experience building reports and dashboards to track operational KPIs.
  • Excellent written and verbal communication skills, including the ability to escalate issues clearly and drive accountability without creating adversarial relationships.
  • Process improvement mindset with a track record of identifying root causes and implementing corrective actions.

Preferred
  • Bachelor's degree in Business, Operations Management, Supply Chain, Engineering, or related field.
  • Experience with data center cooling, HVAC, or mission-critical infrastructure products.
  • Familiarity with Cyberselect or similar product configuration tools.
  • Experience with MS Project, SAC, Power BI, or similar reporting/analytics tools.
  • Lean, Six Sigma, or other process improvement certification.

Work Environment
This position is based at STULZ headquarters in Frederick, MD, in an office environment within a manufacturing facility. Regular interaction with production floor, engineering, and cross-functional teams is expected. Some travel to Dayton, TN and Denton, TX facilities may be required.
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands, reach with hands and arms, and communicate verbally and in writing. Specific vision abilities required include close vision, distance vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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