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Order Management Analyst Jobs in Florida (NOW HIRING)

Provide Order Management and Parcel Execution System support to users, clients, and internal teams ... Analyze application issues, document findings, and partner with team members to identify potential ...

... Management, Title Management, Order Management, Rights Management and Production Resource ... serving as PM/Business Analyst as needed Document systems, processes, workflows Architect ...

Experience with contract management, SLA frameworks, and performance analytics * Knowledge of third ... order to provide services to our clients. For specific information on how FIS protects personal ...

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Order Management Analyst information

See Florida salary details

$13

$21

$31

How much do order management analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for order management analyst in Florida is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $25.53 per hour, depending on experience, location, and employer.

What is an order management analyst?

An Order Management Analyst is a professional responsible for overseeing and optimizing the entire order fulfillment process within a company. They manage the flow of customer orders from receipt through delivery, ensuring accuracy, timely processing, and customer satisfaction. Their duties often include coordinating with sales, logistics, and inventory teams, analyzing order data to identify trends or issues, and recommending improvements to streamline operations. This role is crucial for maintaining efficient supply chain operations and supporting overall business goals.

What are the key skills and qualifications needed to thrive as an order management analyst?

To thrive as an Order Management Analyst, you need strong analytical abilities, attention to detail, and a background in business or supply chain management, often supported by a relevant degree. Familiarity with ERP systems like SAP or Oracle, advanced Excel skills, and experience with order processing software are typically required. Outstanding communication, problem-solving, and organizational skills help you excel in coordinating between sales, logistics, and customers. These competencies ensure accurate order fulfillment, efficient workflow, and high customer satisfaction in a dynamic environment.

What is the difference between Order Management Analyst vs Customer Service Representative?

AspectOrder Management AnalystCustomer Service Representative
Required CredentialsBachelor's degree in Business, Supply Chain, or related field; ERP system knowledgeHigh school diploma or equivalent; excellent communication skills
Work EnvironmentOffice setting, often with ERP and order processing systemsCall centers, retail stores, or customer service departments
Employer & Industry UsageLogistics, manufacturing, retail companiesRetail, telecommunications, service industries
Common Search & Comparison IntentOrder processing, supply chain, logistics rolesCustomer support, client communication roles

The Order Management Analyst focuses on processing and optimizing customer orders within supply chain systems, requiring technical skills and industry knowledge. In contrast, Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles involve communication, the Analyst role emphasizes order accuracy and system management, whereas the Representative emphasizes customer satisfaction and support.

What are some common challenges faced by order management analysts, and how can they be addressed?

Order Management Analysts often encounter challenges such as handling high volumes of orders, managing discrepancies between sales and inventory data, and coordinating among multiple departments like sales, logistics, and customer service. Effective communication, strong attention to detail, and proficiency with order management systems are essential to overcome these hurdles. Staying proactive in problem-solving and developing solid relationships with cross-functional teams can also help analysts resolve issues quickly and ensure smooth order fulfillment.

What are popular job titles related to Order Management Analyst jobs in Florida?

For Order Management Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Order Management Analyst jobs in Florida look for?

The top searched job categories for Order Management Analyst jobs in Florida are:

Infographic showing various Order Management Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $44,059 per year, or $21.2 per hour.

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago


Saddle Creek Logistics Services rating

7.3

Company rating: 7.3 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

170th of 362 rated logistics


Job description

Why Work for Saddle Creek?
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.
Location: Corporate, Lakeland, FL - Hybrid
What does a day in the life of an Associate System Analyst look like?
As an Associate System Analyst, you will support and analyze systems within the Order Management System (OMS) and Parcel Execution System. This includes assisting with user support, troubleshooting system issues, documenting requirements, testing solutions, and helping deliver enhancements that support internal teams, external clients, vendors, and warehouse operations. This position will report to the Senior Systems Manager and work closely with team members to support tactical initiatives while developing broader systems knowledge and technical capabilities.
Primary Responsibilities
  • Provide Order Management and Parcel Execution System support to users, clients, and internal teams
  • Assist with order and shipping transaction flows and documents including purchase orders, shipping orders, shipment confirmations, shipment status updates, and related integrations
  • Analyze application issues, document findings, and partner with team members to identify potential solutions
  • Support testing efforts by preparing test scenarios, validating results, and documenting outcomes
  • Assist with client onboarding activities, system configuration, and support tasks related to OMS and parcel requirements
  • Help diagnose system bugs, functionality gaps, and process issues while escalating complex items appropriately
  • Collaborate with internal and external users to understand business needs and support system best practices
  • Provide clear status updates to team members, stakeholders, and leadership as assigned
  • Assist with basic data research, reporting, and query-related activities as needed
  • Support continuous improvement efforts that improve system reliability, operational efficiency, and user experience
  • Monitor and manage assigned support tickets by reviewing new requests, gathering details, documenting updates, prioritizing based on business impact, and escalating complex issues as needed.
  • And, because we know that you are going to be awesome, we might be able to assign other duties your way, giving you the opportunity to expand and grow within your career.

Qualifications
Education/Experience
  • High School Diploma/GED required, bachelor's degree in information services, business, supply chain, or a related field preferred
  • Ability to work in a high volume, fast paced environment while applying critical thinking and problem-solving skills
  • Demonstrated experience working in a client focused environment
  • Ability to learn, understand, and apply new technologies and development processes
  • Strong written and verbal communication skills with the ability to communicate effectively with business, operational, technical, and vendor resources
  • Ability to work independently and in a team oriented, collaborative environment
  • Ability to travel up to 10% of the time

Preferred Qualifications
  • Experience in the supply chain, logistics, fulfillment, or software support industry
  • Familiarity with OMS, WMS, parcel shipping, carrier integrations, rating, labeling, or fulfillment execution processes
  • Familiarity with EDI transaction sets used to exchange business documents such as purchase orders, shipping orders, and shipment confirmations
  • Exposure to Agile, scrum, project work, or structured enhancement delivery processes
  • Ability to troubleshoot system issues, prioritize effectively, and support timely resolution
  • 1-3 years of experience working within Information Services, logistics systems, operations support, or equivalent systems experience
  • Experience supporting or working with Order Management Systems, Warehouse Management Systems, parcel shipping systems, or related operational platforms
  • Familiarity with order and shipping transaction flows such as purchase orders, shipping orders, shipment confirmations, and shipment status updates
  • Exposure to data exchange concepts such as EDI, APIs, XML, CSV, flat files, or other integration formats
  • Basic SQL or data research experience
  • Experience training, supporting, or communicating with internal and external end users

#LI-LB1
Benefits:
  • Benefits package including medical, dental, vision, HSA, and medical reimbursement
  • Annual bonus eligibility
  • 401(k) match
  • Vacation and holiday pay
  • Employee assistance and identity theft protection
  • Career development and opportunity for internal promotions
  • Tuition reimbursement for further education
  • Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.

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