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Optimum Retention Department Jobs (NOW HIRING)

corpay

Retention Specialist

Brentwood, TN · Hybrid

Optimizing account setups and product usage to maximize client value. * Acting as the single point ... multiple departments to resolve complex needs * Complete proactive outbound outreach through ...

corpay

Retention Specialist

Brentwood, TN · Hybrid

Optimizing account setups and product usage to maximize client value. * Acting as the single point ... multiple departments to resolve complex needs * Complete proactive outbound outreach through ...

Stefanini

SEO Coordinator

Atlanta, GA

Company Description We help Procurement and Recruiting departments faced with the challenge of ... and retaining high-quality professional staff, and allow you to focus on managing your business ...

Lamark Media

Director, SEO/AEO

Boca Raton, FL · On-site

Own SEO department revenue and strengthen client retention * Identify opportunities for organic growth and support new business by shaping SEO strategy, scoping, and resourcing * Ensure client ...

Lamark Media

Director, SEO/AEO

Boca Raton, FL · On-site

Own SEO department revenue and strengthen client retention * Identify opportunities for organic growth and support new business by shaping SEO strategy, scoping, and resourcing * Ensure client ...

DealerOn

Director of SEO

$106K - $161K/yr

The Director of SEO will be responsible for leading the SEO department, including overseeing the ... Responsible for ongoing strategy for growth and retention of all clients * Lead monthly audits on ...

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Optimum Retention Department information

See salary details

$22K

$61.4K

$85.5K

How much do optimum retention department jobs pay per year?

As of Jun 10, 2026, the average yearly pay for optimum retention department in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in the Optimum Retention Department, and how can they be addressed?

Professionals in the Optimum Retention Department often encounter challenges such as handling difficult customer interactions, meeting retention targets, and staying updated on evolving company policies and promotions. Addressing these challenges requires strong communication skills, resilience, and a thorough understanding of the products or services being offered. Regular training, support from team leads, and access to up-to-date resources can help retention specialists overcome these hurdles and provide effective solutions to customers.

What is the difference between Optimum Retention Department vs Customer Service Representative?

AspectOptimum Retention DepartmentCustomer Service Representative
CredentialsBasic customer service skills, retention strategiesCustomer service training, communication skills
Work EnvironmentCall centers, customer retention teamsCall centers, support desks
Employer & IndustryTelecommunications, cable providersVarious industries including telecom, retail, banking

The Optimum Retention Department focuses on retaining customers through targeted strategies, often involving specialized retention skills. Customer Service Representatives handle general customer inquiries and support. While both roles require strong communication skills, retention departments emphasize customer retention tactics, making their functions distinct within the same industry.

What are the key skills and qualifications needed to thrive in the Optimum Retention Department, and why are they important?

To excel in the Optimum Retention Department, strong customer service skills, problem-solving abilities, and experience in client relations or account management are essential, often supported by a high school diploma or higher education. Familiarity with CRM software, call center systems, and retention analytics tools is typically required. Exceptional communication, active listening, and persuasion skills set top performers apart in this role. These skills are crucial for building customer loyalty, effectively addressing concerns, and reducing churn to drive business success.

What is the Optimum Retention Department?

The Optimum Retention Department is a specialized team within Optimum (formerly known as Cablevision and Altice USA) focused on customer retention. Their primary role is to engage with customers who are considering canceling their services and work to resolve issues, offer solutions, or provide incentives to retain them. Retention specialists are trained in customer service, conflict resolution, and company policies to address concerns and improve customer satisfaction. The goal of this department is to reduce customer churn and maintain a stable subscriber base.
More about Optimum Retention Department jobs
What cities are hiring for Optimum Retention Department jobs? Cities with the most Optimum Retention Department job openings:
What states have the most Optimum Retention Department jobs? States with the most job openings for Optimum Retention Department jobs include:
What job categories do people searching Optimum Retention Department jobs look for? The top searched job categories for Optimum Retention Department jobs are:
Optimum Retention Department jobs near you
Infographic showing various Optimum Retention Department job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 94% Full Time, 2% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.
State-Licensed Final Expense Outside Sales Agent POSITION

State-Licensed Final Expense Outside Sales Agent POSITION

OS & ASSOCIATES INSURANCE AGENCY @ Hispanos Unidos

San Juan Capistrano, CA • On-site

$60K - $100K/yr

Contractor

Medical, Dental, Vision

Posted 5 days ago

Job description

Why OS & ASSOCIATES?

Golden Memorial Insurance is the #1 Final Expense Insurance Agency in the nation selling our final expense product. We partner with Lincoln Heritage Life Insurance Company who has been in the final expense Insurance for more than 55 years rated A-(Excellent) from AM Best, BBB rated A+

✅ Exclusive Leads (Direct Mail, TV & Web – NO Out-of-Pocket Cost!)
✅ Commissions Paid Daily✅ Residual Income (Renewals) – Get Paid for Life!
✅ Proven Systems with the #1 Final Expense Carrier in the Nation
✅ Hands-On Training

✅ Complete Flexibility – YOU Choose Your Schedule (40 hrs./week minimum recommended for optimal results)
✅ Retention Department – More Clients Kept = More $$ for YOU
✅ 98% Approval Rate – Get Paid on Same-Day Submissions via Direct Deposit
✅ Full Health & Dental Benefits Available
✅ Management & Agency Growth Opportunities – Scale to $50K+/month

SET YOUR OWN HOURS

✅ Sell our one simple underserved market (Means greater opportunities for agents)
✅ E-App application process eliminating need for paper applications and faster service
✅ 24-hour underwriting and claims assistance
✅ 1-Page insurance applications

⚠️ Must be licensed to begin selling our product. WE PREFER CANDIDATES THAT ALREADY HAVE THEIR LIFE INSURANCE LICENSE ACTIVE (NOT YOUR DRIVER'S LICENSE)

OS & ASSOCIATES reserves the right to
change, modify, or cancel at any time. This is a COMMISSION-based 1099 position.

We only work with coachable, driven, and serious people. PLEASE READ THE JOB DESCRIPTION CAREFULLY BEFORE APPLYING AND ANSWER THE SCREENING QUESTIONS CORRECTLY.

DON'T WAIT APPLY NOW!!  https://osassociatesgm.com/

Company Description

We are a growing insurance agency focused exclusively on Final Expense life insurance, helping families prepare for end-of-life expenses with dignity and care. We partner with experienced, licensed agents who want strong support, quality carriers, and consistent production.
https://osassociatesgm.com/