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Optimum Retention Department Jobs in Iowa (NOW HIRING)

Trinityhealth

$37.50 - $49.50/hr

Retains accountability for staff coordination, training, hiring, performance, regulatory compliance ... Optimization-focus (advance, improve, enhance, leverage) : Manages indirect or patient care ...

Trinity Health

$37.50 - $49.50/hr

Retains accountability for staff coordination, training, hiring, performance, regulatory compliance ... Optimization-focus (advance, improve, enhance, leverage) : Manages indirect or patient care ...

Trinity Health

Nurse Manager Medical Unit

Dubuque, IA · On-site

$37.50 - $49.50/hr

Retains accountability for staff coordination, training, hiring, performance, regulatory compliance ... Optimization-focus (advance, improve, enhance, leverage) : Manages indirect or patient care ...

Van-Wall Equipment, Inc.

Service Manager

Story City, IA · On-site

... by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains ...

P & K Midwest

Delmar IA, Service Manager

Delmar, IA · On-site

$70 - $95/hr

... optimizing Service Department processes and safety procedures to ensure internal and external ... Work with Human Resources to recruit, hire, develop and retain key talent. * Responsible for the ...

P

Keystone, IA - Service Manager

Keystone, IA · On-site

$65 - $95/hr

... optimizing Service Department processes and safety procedures to ensure internal and external ... Work with Human Resources to recruit, hire, develop and retain key talent.Responsible for the ...

P & K Midwest

Keystone, IA - Service Manager

Keystone, IA · On-site

$70 - $90/hr

... optimizing Service Department processes and safety procedures to ensure internal and external ... Work with Human Resources to recruit, hire, develop and retain key talent. * Responsible for the ...

Arcosa Lightweight

HR Generalist

Newton, IA · On-site

Implement and maintain departmental procedures, EEO/AA logs and reports, and personnel records ... Spearhead employee retention initiatives to foster a positive workplace culture. * Potentially ...

Omni Digital Group

Video Editor

Coralville, IA · On-site

$42K - $47K/yr

Video Editor (Post-Production Focus) Department: Creative Reports To: Creative Director Position ... optimized for Meta platforms. * Implement the Omni Hook + Retain + CTA framework in all ad videos ...

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Optimum Retention Department information

What is the Optimum Retention Department?

The Optimum Retention Department is a specialized team within Optimum (formerly known as Cablevision and Altice USA) focused on customer retention. Their primary role is to engage with customers who are considering canceling their services and work to resolve issues, offer solutions, or provide incentives to retain them. Retention specialists are trained in customer service, conflict resolution, and company policies to address concerns and improve customer satisfaction. The goal of this department is to reduce customer churn and maintain a stable subscriber base.

What are the key skills and qualifications needed to thrive in the Optimum Retention Department, and why are they important?

To excel in the Optimum Retention Department, strong customer service skills, problem-solving abilities, and experience in client relations or account management are essential, often supported by a high school diploma or higher education. Familiarity with CRM software, call center systems, and retention analytics tools is typically required. Exceptional communication, active listening, and persuasion skills set top performers apart in this role. These skills are crucial for building customer loyalty, effectively addressing concerns, and reducing churn to drive business success.

What are some common challenges faced by professionals in the Optimum Retention Department, and how can they be addressed?

Professionals in the Optimum Retention Department often encounter challenges such as handling difficult customer interactions, meeting retention targets, and staying updated on evolving company policies and promotions. Addressing these challenges requires strong communication skills, resilience, and a thorough understanding of the products or services being offered. Regular training, support from team leads, and access to up-to-date resources can help retention specialists overcome these hurdles and provide effective solutions to customers.

What is the difference between Optimum Retention Department vs Customer Service Representative?

AspectOptimum Retention DepartmentCustomer Service Representative
CredentialsBasic customer service skills, retention strategiesCustomer service training, communication skills
Work EnvironmentCall centers, customer retention teamsCall centers, support desks
Employer & IndustryTelecommunications, cable providersVarious industries including telecom, retail, banking

The Optimum Retention Department focuses on retaining customers through targeted strategies, often involving specialized retention skills. Customer Service Representatives handle general customer inquiries and support. While both roles require strong communication skills, retention departments emphasize customer retention tactics, making their functions distinct within the same industry.

What are popular job titles related to Optimum Retention Department jobs in Iowa?

For Optimum Retention Department jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Optimum Retention Department jobs in Iowa look for?

The top searched job categories for Optimum Retention Department jobs in Iowa are:

What cities in Iowa are hiring for Optimum Retention Department jobs?

Cities in Iowa with the most Optimum Retention Department job openings:

Optimum Retention Department jobs near you
Infographic showing various Optimum Retention Department job openings in Iowa as of June 2026, with employment types broken down into 72% Full Time, 24% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Anthropologie Assistant Department Manager

Urban Outfitters, Inc.

West Des Moines, IA • On-site

$17.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

URBN rating

6.7

Company rating: 6.7 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

33rd of 105 rated fashion retailers

Job description

This position is located at 101 Jordan Creek Pkwy, West Des Moines, Iowa, 50266 United States

The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.


Customer Experience
  • Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
  • Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
  • Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community
Leadership + Team Management
  • Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
  • Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
  • Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
Visual + Business Operations
  • Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
  • Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
  • Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives
Communication + Relationships
  • Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
  • Checks in with leadership to maintain communication and teamwork on completing store objectives
  • Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
  • Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager

  • Anthro brand fan
  • 1+ years of retail leadership experience
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores


Starting from USD $17.25/Hr.

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