Optical Customer Service Jobs in Remote, OR (NOW HIRING)

We have an immediate opening for Field Technician III. The Field Technician III may be required to perform a variety of different functions based on the need of the geographic area. Without direct supervision and utilizing established guidelines, procedures, and/or policies the Technician may be responsible to effectively perform all functions required for Field Tech II. Works independently under minimal supervision, may act as a team leader. Expert knowledge of a specialty in business field and strong business acumen. Applies advanced principles, theories, and concepts performing tasks associated with the installation, acceptance, and maintenance of Transport equipment, Signaling (such as SS7), Private Line and Data Services, install Channel Servicing Unit/Data Servicing Unit (CSU/DSU) and Customer Premise Equipment (CPE). Responsible for the outside plant network in each geographic boundary, including metro and long-haul fibers. Performs a wide spectrum of moderately complex assignments requiring alternative analysis, innovation and judgement, while demonstrating excellent interpersonal skills. Assumes all routine tasks for major or multiple projects and is periodically called up to make un-reviewed decisions.

• Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network.  Proactively identify potential problem areas in order to ensure integrity of the network and company.  May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results.  Assist other personnel to complete these activities when needed.
• Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered.  Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services.  Assist other personnel to complete these activities when needed.  May perform work on outside plant network including but not limited to fiber quality testing and results analysis.
• Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.  Assist other personnel to complete these activities when needed.
• AC Power (on limited basis)
• DC power installs including tertiary and BDCBB.
• Large Netbuild management (PM Duties), vendor management and PO creation.
• Responsible for oversight of the asset management processes and replenishment of on-site/truck materials. Ensure shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment.  Assist other personnel to complete these activities when needed.
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including, but not limited to HVAC systems, high-voltage electrical systems, and DC power plants.  Assist other personnel to complete these activities when needed.

• 5+ years Technician experience in a telecommunications/data center environment and is a technical experience and has knowledge of standard telecommunications practices.
• Master knowledge of standard telecommunication practices and technologies including Transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, Sonet/SDH), Switching (SS7, Trunking, Signaling) and TCP/IP (Fast/Gigabit Ethernet, Networking Protocols, Router Installation Configuration).
• Strong technical and mechanical background with experience of the latest generation transport gear, critical infrastructure (HVAC systems, high voltage electrical systems, DC Power Plants, etc.) found in telecommunications facilities as well as knowledge of locating fiber optic cable, right-of-way an As-Builts.
• Working Conditions: Work is occasionally performed in building settings.  Outdoor work is required in the inspection of buried cable, construction sites, field facilities. Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.
• Follow all personal safety policies and procedures.
• Posses a valid state vehicle operator's license and a satisfactory driving record in accordance with applicable state law(s) and fleet/vehicle safety program.  Follow all company policies regarding motor vehicle usage.
• On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
• Performs a wide spectrum of complex assignments requiring alternative analysis, innovation and judgment, while demonstrating excellent interpersonal skills.
• Complete installation, decommission and troubleshoot problems of next generation and legacy network equipment and circuits. 
• Perform underground fiber optic cable locating without error.
• Responsible for proactively monitoring Lumen systems to execute preventative and demand maintenance of the network, critical infrastructure, and materials management within allocated time and quality parameters.

Learn more about Lumen's:

• Benefits
• Bonus Structure

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