FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 ...
FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Operations Manager
Indiana, PA · Remote
Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And ...
Operations Manager
Indiana, PA · Remote
Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 ...
FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Enlisted Both Overview Boatswains Mates are seamanship and deck operations experts who form the backbone of a ships crew. They handle small boats, maintain topside equipment, and support cargo ...
Operations information
See Indiana, PA salary details
$9.01 - $12.28
2% of jobs
$14.16 is the 25th percentile. Wages below this are outliers.
$12.28 - $15.56
40% of jobs
The median wage is $16.92 / hr.
$15.56 - $18.83
19% of jobs
$21.73 is the 75th percentile. Wages above this are outliers.
$18.83 - $22.11
16% of jobs
$22.11 - $25.39
4% of jobs
$25.39 - $28.66
4% of jobs
$28.66 - $31.94
1% of jobs
$31.94 - $35.21
2% of jobs
$35.21 - $38.49
3% of jobs
$38.49 - $41.76
4% of jobs
$41.76 - $45.04
4% of jobs
$9
$22
$45
How much do operations jobs pay per hour?
What is an example of an operations job?
What are the key skills and qualifications needed to thrive in operations, and why are they important?
What are some common challenges faced by professionals in operations roles, and how can they be effectively managed?
What is the difference between Operations vs Customer Service Representative?
| Aspect | Operations | Customer Service Representative |
|---|---|---|
| Required credentials | Varies; often includes business or management certifications | High school diploma or equivalent; some roles may require customer service training |
| Work environment | Office settings, warehouses, or production facilities | Call centers, retail stores, or office environments |
| Employer and industry usage | Common across manufacturing, logistics, and corporate sectors | Common in retail, telecommunications, and service industries |
| Search and comparison intent | Focuses on managing processes, logistics, and overall business operations | Focuses on assisting customers, resolving issues, and providing support |
Operations roles involve managing business processes, logistics, and overall organizational efficiency, often requiring management certifications. Customer Service Representatives primarily handle customer interactions, support, and issue resolution. While both roles are essential in business operations, they differ in responsibilities, work environment, and skill requirements.
What are different jobs in an operations department?
The operations department is tasked with increasing company efficiency and requires many different workers. Entry-level positions within the operations department include jobs such as clerical assistants or stores and inventory coordinators. With experience, you can take on additional responsibilities as an operations analyst. With additional training and advanced postsecondary education, such as a bachelor’s degree, you can apply to work as an operations manager. To become the director of operations, you may need a bachelor’s degree and significant work experience or an MBA.
What are operations jobs?
What are careers in operations?
Is operations a good career path?

Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 8 days ago
FirstEnergy rating
7.7
Based on 72 frontline employees who took The Breakroom Quiz
35th of 53 rated energy and utility
Job description
FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.
About the Opportunity
This position is for a Manager, Operations and will be responsible for Johnstown Richland/Somerset areas. The selected candidate may report to any of these locations.
The Manager serves as a leader for the area's 24/7/365 electric utility operations, managing the lines organization.
The position is responsible and accountable for the safe and reliable delivery of electricity, in compliance with regulatory requirements and with an eye toward ensuring future sustainability of operations. It will plan, organize, direct and review activities within a regional area, ensuring compliance with all applicable regulatory, operational, procedural, and budget guidelines.
This position will provide leadership consistent with our core values, holding safety, DE&I, ethical and complaint behavior, stewardship and customers service as essential to success. This position will lead, direct, and provide technical expertise and guidance to the operational groups managed, including essential personnel required to respond to and react to a variety of emergency / urgent situations. It requires significant field and administrative responsibilities.
Job Duties
The Manager serves as a leader for the area's 24/7/365 electric utility operations, managing the lines organization.
The position is responsible and accountable for the safe and reliable delivery of electricity, in compliance with regulatory requirements and with an eye toward ensuring future sustainability of operations. It will plan, organize, direct and review activities within a regional area, ensuring compliance with all applicable regulatory, operational, procedural, and budget guidelines.
This position will provide leadership consistent with our core values, holding safety, DE&I, ethical and complaint behavior, stewardship and customers service as essential to success. This position will lead, direct, and provide technical expertise and guidance to the operational groups managed, including essential personnel required to respond to and react to a variety of emergency / urgent situations. It requires significant field and administrative responsibilities.
This position will provide direction and leadership from the following perspectives:
- Foster a high-performing safety culture where employees own, promote, and reinforce safe behaviors and feel empowered to speak up
- Establish and develop substantive working relationships with peers, staff and union leadership, and create an environment and implement changes where needed to enhance FirstEnergy's culture of safety, compliance, inclusion, accountability, and innovation, foster a learning organization in which employees feel empowered to ask questions, challenge assumptions, and think creatively.
- Initiate and monitor implementation of appropriate safety and environmental safeguards in accordance with applicable regulations and professional practice to ensure that employee, community and environmental hazards and impacts of operational activities are eliminated or reduced to acceptable risk levels
- Serve as a member of the management team and participate in the development and implementation of goals, objectives, priorities, policies, procedures, project prioritization and problem resolution
- Plan, organize, control, integrate and evaluate the work of the operational group. Compile and assess data to review progress of work. Review and advise staff at various phases of work and provide support as needed
- Work with director, other managers, and supervisors to engage employees to establish and achieve milestones and appropriate benchmarking measures for safety, reliability, customer service, financial performance, and compliance
- Interpret and apply collective bargaining agreements and company policies
- Respond to customer complaints and formal regulatory authority inquiries
- Oversee preparation and subsequent control of area budget for personnel, material, equipment, construction, operations and maintenance.
- Plan, organize, develop and monitor the performance of assigned supervisors and staff, establishing performance requirements and personal development targets, monitor performance and provide direction for performance improvement and development
- Engage with employees and union leadership to create a culture of inclusion and teamwork
- Recommend appropriate staffing levels and actively promote developmental assignments for high potential employees to ensure adequate succession and career development opportunities
- Coordinate response efforts and assist in the emergency outage restoration process
Qualifications:
- Highly motivated and approachable leader, with a demonstrated track record of safe operations excellence and people leadership
- Functions both independently and as part of a team and can communicate, promote, and drive positive change and continuous improvement
- Demonstrated learning agility and ability to develop technical acumen and working knowledge of distribution operations
- Seven (7) years' experience in the electric utility industry highly preferred - distribution engineering, transmission, line construction, maintenance practices, including performance in a leadership capacity. Equivalent training and experience in progressive leadership roles will be considered in lieu of industry specific experience
- Bachelor's degree preferred. In lieu of degree, equivalent training / experience will be considered.
- Experience administering collective bargaining agreements and HR policies fairly and equitably for all employees is highly desirable.
Ability to:
- Lead by example, facilitate and lead teams through change, promotes the values of trust and integrity
- Analyze difficult and complex issues and strategies, reach sound and logical fact-based conclusions and recommendations
- Evaluate departmental practices and make sound recommendations for improvements; develop and implement appropriate procedures and controls
- Exercise sound expert independent judgment and political acumen within general policy guidelines
- Establish and maintain effective working relationships with all levels of employees
- Operate and learn various computer applications
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
Position Classification
Exempt
FirstEnergy Human Resources Team
What FirstEnergy employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About FirstEnergy
Sourced by ZipRecruiter
Industry
Utilities
Company size
10,000+ Employees
Headquarters location
Akron, OH, US
Year founded
1997