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Operations Support Specialist Ii Jobs (NOW HIRING)

PangeaTwo

Operations Support Specialist

Birmingham, AL · On-site

$48K - $64K/yr

Operations Support Specialist Are you passionate about training others, improving business ... Two or more years of experience providing training and user support in a legal or professional ...

NVVA

Operations Support Specialist

Sterling, VA · On-site

$51K - $68K/yr

Operations Support Specialist The Operations Support Specialist plays a critical role in ensuring smooth daily operations across multiple programs, including Galaxy, Youth Academy, and Classes. This ...

Ahola

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

Operations Support Specialist at Ahola The Operations Support Specialist reports to the Director of ... Support year-end payroll activities, including W-2 reprints, report reprints, Social Security ...

Ahola

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

Operations Support Specialist at AholaThe Operations Support Specialist reports to the Director of ... Support year-end payroll activities, including W-2 reprints, report reprints, Social Security ...

Travel With Lani

Cruise Operations Support Specialist

$52K - $70K/yr

Cruise Operations Support Specialist Los Angeles, California, United States Or refer someone Job Openings Cruise Operations Support Specialist About the Job Cruise Operations Support Specialist We ...

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How much do operations support specialist ii jobs pay per year?

As of Sep 2, 2026, the average yearly pay for operations support specialist ii in the United States is $62,966.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What does an Operations Support Specialist II do?

An Operations Support Specialist II is responsible for providing administrative and technical assistance to ensure that business operations run smoothly. Their duties often include coordinating workflow, troubleshooting operational issues, processing documents, supporting management with data analysis, and serving as a liaison between departments. They may also help improve processes, manage records, and assist with the implementation of new systems or procedures. This role typically requires strong organizational skills, attention to detail, and proficiency with office software. Prior experience in operations or support roles is usually preferred.

What are the key skills and qualifications needed to thrive as an Operations Support Specialist II?

To thrive as an Operations Support Specialist II, you need strong analytical abilities, attention to detail, and experience in process improvement, often backed by a relevant associate or bachelor’s degree. Familiarity with enterprise resource planning (ERP) systems, data management tools, and proficiency in Microsoft Office Suite are typically required, with some roles preferring certifications like Six Sigma or Lean. Excellent communication, problem-solving, and organizational skills help you efficiently coordinate tasks and support cross-functional teams. These skills and qualities are essential for optimizing operational workflows, reducing errors, and ensuring seamless business processes.

What are the most common challenges faced by an Operations Support Specialist II, and how can they be managed effectively?

As an Operations Support Specialist II, one of the most common challenges is juggling multiple high-priority tasks while maintaining accuracy and attention to detail. You may frequently respond to urgent requests from various departments, requiring strong organizational and communication skills. To manage these challenges effectively, it is important to prioritize tasks, use workflow management tools, and proactively communicate with team members to clarify expectations. Developing a solid understanding of company procedures can also help in quickly resolving issues and supporting smooth operations.
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Operations Support Specialist Ii jobs near you
Infographic showing various Operations Support Specialist Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,966 per year, or $30.3 per hour.

Operations Support Specialist

System One Holdings, LLC

Newtown Square, PA • On-site

$23 - $25/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Title: Operations Support Specialist
Type: Contract To Hire
Compensation: $23.00 - $25.00
Work Model: Remote - offsite
Hours: 40.0
Security Clearance: Not specified
Operational Support Specialist to support the day-to-day operations of the Authorized Training Partner (ATP) program. This is a non-technical, operations-focused role centered on managing email communications, maintaining accurate CRM records, supporting approval workflows, and ensuring timely follow-up with instructors and partners.
The ideal candidate has 2-3 years of customer service or operational support experience, strong written communication skills, and experience managing a high-volume email inbox and documenting activities in a CRM. This person should be comfortable working independently, following established processes, and using creativity and sound judgment to resolve issues and improve workflows.
Key Responsibilities
  • Manage daily ATP Trainer inbox operations, including reviewing, categorizing, prioritizing, and responding to inquiries.
  • Provide timely and professional email support to instructors, training partners, and other stakeholders.
  • Maintain accurate and detailed records of inquiries, requests, and resolutions within the CRM.
  • Support PDU and certification course approval workflows, ensuring requests are properly reviewed, documented, and routed.
  • Assist with instructor onboarding, badge management, and other ATP program administrative activities.
  • Review and categorize emails and requests according to established processes, templates, and escalation paths.
  • Identify issues requiring escalation and ensure they are routed to the appropriate team member.
  • Communicate with internal teams and external partners to gather information and move requests toward resolution.
  • Follow documented procedures while identifying opportunities to improve efficiency, consistency, and customer experience.
  • Support EPP administration and other program-related operational activities as needed.
  • Maintain organized documentation and ensure information in the CRM is accurate and up to date.
  • Use available technology and AI tools to improve categorization, workflow efficiency, and operational processes.
Qualifications
  • 2-3 years of customer service, operations, administrative, or program support experience.
  • Experience managing a company or department email inbox and handling multiple requests simultaneously.
  • Hands-on experience using a CRM to document customer interactions, requests, and resolutions.
  • Strong written communication skills with the ability to communicate professionally and clearly through email.
  • Highly organized with strong attention to detail and follow-through.
  • Ability to work independently with minimal supervision.
  • Strong problem-solving skills and the ability to use good judgment when determining how to handle requests.
  • Comfortable following established processes while also identifying opportunities for improvement.
  • Dependable, punctual, and able to consistently work 8:00 AM-5:00 PM EST.
  • Experience with AI tools or email categorization/workflow tools is a plus.
  • Experience supporting training programs, certifications, professional development, or partner programs is a plus.

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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