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Operations Support Manager Jobs in Boston, MA (NOW HIRING)

Kaffirlime LLC

Chef/Operations Manager

Brighton, MA · On-site

$18 - $25/hr

... support, purchasing and receiving, and general operations support. There is GREAT POTENTIAL for ... Experience with social media management and content creation *Knowledge of a POS system (Square ...

Kaffirlime LLC

Chef/Operations Manager

Brighton, MA · On-site

$18 - $25/hr

... support, purchasing and receiving, and general operations support. There is GREAT POTENTIAL for ... Experience with social media management and content creation *Knowledge of a POS system (Square ...

Spartan Race, Inc

Festival Support

Boston, MA · On-site

Reporting to the Festival Director, Senior Festival Operations Manager, and On-Site Festival Manager, the Festival Support is responsible for the setup, operation and tear down of the festival and ...

SharkNinja

Manager, Media Operations (US)

Needham, MA · On-site

The Manager, Media Operations supports the execution and optimization of SharkNinja's Demand Acceleration Platform, helping ensure paid media campaigns are launched accurately, measured consistently ...

Partners Capital

Senior IT Support Engineer

Boston, MA · On-site

With $75B+ in assets under management, the firm constructs customized investment portfolios for its ... Use AI and automation tools to streamline IT operations, reduce repetitive work, and improve ...

The CCS Companies

Desktop Support Specialist

Norwood, MA · On-site

$24 - $29/hr

... Manager, The Desktop Support Specialist prioritizes and resolves technical user support issues to help the organization maintain high levels of operational efficiency and client satisfaction.

The Gardner School

District Support Director

Dedham, MA · On-site

$61K - $92K/yr

Reporting to the District Manager, this role serves as a flexible leadership resource for the district, supporting schools with operational execution, leadership coverage, team support, and key ...

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All JobsOperations Support JobsOperations Support Manager JobsOperations Support Manager Jobs in Boston, MA

Operations Support Manager information

See Boston, MA salary details

$30.4K

$79.5K

$129.3K

How much do operations support manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for operations support manager in Boston, MA is $79,496.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $99,400.00 per year, depending on experience, location, and employer.

What Is an Operations Support Manager?

An operations support manager oversees the operational support team and provides high-level technical support for customers and staff. As an operations support manager, your job duties include supervising employees, assessing the efficiency and technical proficiency of the team, and ensuring staff safety when working in potentially hazardous settings like a plant. You may also direct the department in resolving operational issues and monitor daily workflows to ensure operational needs are met. The career typically requires at least a bachelor’s degree in a relevant field, such as business administration or operations management, and on-the-job training. Employers may also require prior leadership experience or knowledge of a specific industry. Additional qualifications include strong interpersonal, technical, and data analysis skills, as well as the ability to manage others.

What is the difference between Operations Support Manager vs Operations Coordinator?

AspectOperations Support ManagerOperations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP can be beneficialUsually requires a high school diploma or associate degree; some roles prefer relevant certifications or coursework
Work EnvironmentOversees multiple teams or departments, often in office settings, managing operational processesSupports daily operations, often working closely with teams on specific tasks or projects
Employer & Industry UsageCommon in logistics, manufacturing, and corporate sectorsWidely used in retail, healthcare, and service industries

The Operations Support Manager focuses on overseeing operational processes and managing teams, requiring more experience and credentials. In contrast, the Operations Coordinator handles supporting tasks and daily activities, often in entry-level roles. Both roles are essential for smooth operations but differ in scope and responsibilities.

More about Operations Support Manager jobs
What are the most commonly searched types of Operations Support jobs in Boston, MA? The most popular types of Operations Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Operations Support Manager jobs? Cities near Boston, MA with the most Operations Support Manager job openings:
Infographic showing various Operations Support Manager job openings in Boston, MA as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $79,496 per year, or $38.2 per hour.
RCM Systems Support Manager - Accounting

RCM Systems Support Manager - Accounting

Bay Cove Human Services, Inc.

Boston, MA • On-site

$90K - $95K/yr

Full-time

Posted 6 days ago

Job description

Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Reports to: Senior Director of Revenue Cycle
Job Summary:
Reporting to the Senior Director of Revenue Cycle, the RCM Systems Support Manager (SSO) combines the skills of an IS support professional with expertise in revenue cycle management. The role focuses on providing technical support for RCM-related systems and applications, while ensuring that revenue cycle operations run without interruption. The RCM SSO acts as a bridge between IS, software vendors, and the RCM team, helping resolve issues that can adversely impact claims processing, patient billing, revenue capture, and revenue cycle compliance.
Personal Characteristics:
  • Demonstrated ability to work effectively and collaboratively with a culturally diverse population.
  • Proficient communication, documentation, organizational, presentational, and training skills.
  • Ability to be flexible, open, and responsive to ongoing changes.

Qualifications:
  • Must have at least five years' experience in implementing and maintaining RCM applications in a healthcare or human services organization.
  • Must have extensive background in medical billing systems, including comprehensive knowledge of electronic health records and practice management software (eHana and AR-Plus experience is desired, but other EHR and practice management software experience acceptable).
  • Must have advanced knowledge of Excel (e.g., power query, complex formulas, pivot tables, and dashboard creation and maintenance).
  • Must be detailed oriented with strong interpersonal, relationship-building, analytical, problem solving, and time management skills.

Key Responsibilities:
  • Troubleshoot and resolve issues with RCM software, practice management systems, and EHR-integrated billing tools, including diagnosing connectivity problems, software errors, or configuration issues that affect billing and reimbursement.
  • Manage daily operations of RCM IT applications, including software applications support, electronic forms management, and ensure that all updates have been installed in a timely manner.
  • Provide AR-Plus support and guidance to RCM staff, and partner with eHana support staff to resolve issues impacting RCM.
  • Produce month-end and ad-hoc A/R reports, as well as reports from clearinghouse for RCM staff and Senior Director of Revenue Cycle.
  • Work with the IS department to design and implement reports from the data warehouse and all other record keeping systems.
  • Analyze user requirements, procedures, and problems to automate and improve existing solutions and workflows, and train agency staff for new and existing systems.
  • Identify, assess and recommend RCM software application packages, assist and/or lead in their implementation and support the user base after deployment.
  • Ability to analyze, implement and train agency staff for all new business software applications.
  • Provide end users with assistance solving software application issues, and work with the appropriate vendor for solutions.
  • Provide guidance and assistance to end users to generate, analyze and distribute data reports based on end user specifications.
  • Provide support for all RCM software systems in order to help staff maximize utilization of system functionality.

Other Requirements:
  • Knowledge of HIPAA 835/837 professional transactions.
  • Ability to manage multiple projects and priorities simultaneously to meet established deadlines.
  • Attend required orientation and trainings, including local conferences and seminars in order to stay current with insurance and applicable regulatory changes.
  • Complete assigned recurring and special administrative projects in support of the RCM team and collaborating departments.
  • Respond to inquiries from internal stakeholders via phone, email, chat, or in person.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
Pay Range: $90,000 - $95,000 Annual Salary

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