Operations Program Coordinator Jobs in Garner, NC

Job Summary:
Duke University is seeking a Senior Program Coordinator for Partnerships to oversee activities related to a web application serving campus and community partners. The successful candidate will be responsible for program coordination, developing guidelines, and collaborating with stakeholders to enhance community-driven initiatives.
Responsibilities:
• Plan, organize, and coordinate activities related to a partnership web application.
• Develop and maintain timelines, roadmaps, and schedules.
• Monitor and track progress to ensure milestones and deadlines are met.
• Collaborate with cross-functional teams, and campus and community partners to align program activities.
• Manage day-to-day logistics for meetings, program activities, community events, trainings, workshops, listening sessions, and other convenings.
• Develop a deep knowledge of relationships, context, priorities, and possibilities for campus and community partnerships and resources.
• Cultivate and nurture relationships with key campus partners, community partners, donors or funders, and other stakeholders.
• Manage processes of mapping internal and external sources about partners, service activities, courses, research studies, funding, and their impacts on places and populations.
• Collect, compile, and analyze data about partnerships.
• Monitor user adoption and engagement metrics of the partnership web application and resource.
• Serve as a central point of contact and support to a vast user ecosystem, including community partners and neighbors; faculty, staff, students, and alumni; academic schools, departments, and administrative unit leadership.
• Provide outstanding user support through various channels, including email, chat, and phone, addressing user inquiries and issues promptly and effectively.
• Create and maintain comprehensive user support materials, FAQs, and video tutorials to assist users in navigating and utilizing the web application.
• Conduct one-on-one or group training sessions and workshops to inform users of the application's features, functionality, and best practices.
• Collaborate with internal and external stakeholders, including web developers, content creators, and designers.
• Develop and execute a content strategy to ensure the web application's content aligns with campus and community-identified user needs.
• Curate content (partner profiles, programs, initiatives, events, grants, resources, workshops, collaboration ideas, research, news stories, etc.).
• Compile content for digital asset management, knowledge management, and community-identified storytelling.
• Manage the web application’s content management system, directory, learning hub, chat bot, and grants management system.
• Monitor and maintain the technical aspects of the application, including submission approvals, updates, and performance optimization.
• Address and resolve issues that arise in the day-to-day management of the web application.
• Maintain detailed documentation related to the web application, including procedures, guidelines, and manuals.
• Collaborate with campus and community partners to gather user feedback, identify opportunities for enhancements, identify pain points, and communicate feature requests to improve the web application continuously.
• Supervise bi-weekly staff and non-Duke student interns, including hiring and onboarding staff and performing annual performance evaluations and goal setting.
• Direct team members’ ongoing professional development and provide daily operational oversight of team members’ progress.
• Performs other tasks, duties, and responsibilities as assigned.
Qualifications:
Required:
• Bachelor’s degree and three years of experience in program administration or related fields, or an equivalent combination of education and experience.
• Strong analytical, organizational, and communication skills.
• Ability to lead teams, evaluate program performance, and develop strategic solutions.
• Thoughtful Cover Letter
• Resume
• Three Professional References
Company:
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines. Founded in 1838, the company is headquartered in Durham, USA, with a team of 10001+ employees. The company is currently Late Stage.