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Operations Program Associate information

What is an operations program associate?

Operations Program Associates are professionals who support the planning, coordination, and execution of operational programs within an organization. They work closely with various departments to ensure that projects run smoothly, deadlines are met, and resources are efficiently allocated. Their responsibilities may include data analysis, process improvement, reporting, and administrative tasks. Operations Program Associates are essential in helping organizations achieve their operational goals and maintain effective day-to-day functions.

What are the key skills and qualifications needed to thrive as an operations program associate?

To thrive as an Operations Program Associate, you need strong organizational abilities, attention to detail, analytical thinking, and typically a bachelor’s degree in business, management, or a related field. Familiarity with project management software, data analysis tools, and proficiency in Microsoft Office Suite are commonly required, and certifications like CAPM can add value. Effective communication, problem-solving, and adaptability are crucial soft skills for collaborating across teams and managing multiple priorities. These skills ensure smooth program execution, efficient workflow management, and successful achievement of organizational objectives.

What are some common challenges operations program associates face when managing multiple projects simultaneously?

Operations Program Associates often juggle several projects at once, which can present challenges in prioritizing tasks, coordinating with cross-functional teams, and meeting tight deadlines. Staying organized and communicating effectively with stakeholders is key to ensuring that all projects progress smoothly. Utilizing project management tools and regularly aligning with team leads can help manage workloads and address competing priorities. Developing these strategies not only helps overcome challenges but also enhances your ability to adapt and grow within the role.

What are the most commonly searched types of Operations Program jobs in Texas?

The most popular types of Operations Program jobs in Texas are:

What are popular job titles related to Operations Program Associate jobs in Texas?

For Operations Program Associate jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Operations Program Associate jobs in Texas look for?

The top searched job categories for Operations Program Associate jobs in Texas are:

Operations Program Associate jobs near you

Firmwide Control Programs - Associate

JPMorgan Chase & Co.

Plano, TX • On-site

$85K - $130K/yr

Full-time

Medical, Retirement

Re-posted 7 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description


As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management prevents, detects, and monitors operational, regulatory, and reputational risks. As part of the firmwide (FW) Control Management team, you will be a member of an agile, future-focused, and collaborative team that manages key firmwide control programs across JPMC. This role is ideal for a flexible, highly organized associate who can quickly learn new subject matter, support multiple programs, manage small projects from planning through execution, and translate complex information into clear, executive-ready materials.
As an Associate within the Firmwide Control Management team, you will manage key firmwide control programs across JPMC as part of an agile, future-focused, and collaborative team. This role is ideal for a flexible, highly organized associate who can quickly learn new subject matter, support multiple programs, manage small projects from planning through execution, and translate complex information into clear, executive-ready materials.
The ideal candidate will provide support across the following programs:
  • Firmwide CRA: The Firmwide Compliance Risk Assessment ("CRA") Program manages JPMC's framework for assessing compliance risk across lines of business and corporate functions. The program aggregates quantitative data, qualitative inputs, and subject matter expert judgment to support consistent assessment of Compliance Inherent Risk, Control Environment Effectiveness, Compliance Residual Risk, and Point in Time Status, with results used to inform senior management and Board reporting.
  • Government Claims: The Government Claims ("GC") Program establishes firmwide standards and controls for identifying, reviewing, and monitoring claims or requests submitted to government entities. The program helps ensure these submissions are accurate, complete, appropriately supported, and managed consistently across the firm to reduce regulatory, operational, and reputational risk.
  • ESG: The Firmwide Environmental, Social, and Governance ("ESG") Controls Program establishes a consistent framework for identifying and managing operational risks associated with ESG-related products, services, transactions, and programs. The program sets minimum control expectations to help ensure ESG activities are appropriately governed, monitored, and managed across the firm.

Job Responsibilities:
  • The Firmwide Controls Program Associate will be primarily tasked with supporting execution across firmwide control programs, managing small projects and deliverables, and designing clear, compelling reporting and presentation materials for senior stakeholders.
  • Supporting team leads across multiple firmwide control programs by flexing across priorities, quickly learning new subject matter, and helping execute key program activities, including researching issues, compiling and analyzing information, summarizing outstanding actions, coordinating follow-ups, supporting assessment updates, preparing materials for governance and oversight forums, and driving work from planning through execution.
  • Managing small projects, workstreams, and ad hoc deliverables by developing action plans, tracking milestones, coordinating stakeholders, and ensuring timely completion.
  • Developing executive-ready PowerPoint materials, dashboards, and reporting packages that clearly frame issues, tell a concise story, and support decision-making by senior stakeholders.
  • Assisting with reporting needs and partnering with application development teams to ensure reports, tools, and applications meet customer needs, including responding to ad hoc requests from regulators, auditors, and internal stakeholders.
  • Ensuring appropriate controls exist around all reporting related tasks and processes and that these are captured in the firm's operational risk management system.
  • Supporting the team lead by becoming a Subject Matter Expert on the related controls; this will include supporting focused interactions with JPMC's senior leadership, all lines of business, functions, auditors, and regulators.
  • Supporting the team lead with managing the firmwide policies and procedures governing these programs and ensuring compliance with all JPMC documentation standards.
  • Navigating a diverse organization with competing priorities, and influencing staff at all levels of the organization.
  • Coordinating user acceptance testing (UAT) activities for reporting related enhancements and ensuring changes / enhancements are fully proofed prior to implementation to production.

Required Qualifications, Capabilities and Skills:
  • Bachelor's degree or equivalent experience required
  • Strong PowerPoint design and storytelling skills, with experience in structuring complex information into clear, concise, visually compelling materials for senior audiences.
  • Experience managing small projects, workstreams, or cross-functional deliverables, including organizing tasks, tracking milestones, coordinating stakeholders, and driving follow-through.
  • Experience designing, managing, and enhancing reporting capabilities, including use of tools such as Alteryx, Tableau, Microsoft Excel, Word, Visio, and SharePoint.
  • Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced, results-driven environment while maintaining a high level of professionalism.
  • Excellent verbal, written, and presentation skills, with the ability to communicate effectively with stakeholders at all levels of the organization.
  • Strong interpersonal, collaboration, and relationship-building skills, with the ability to influence across a diverse organization.
  • Demonstrated ownership, accountability, and adaptability, with the ability to work independently and as part of a team to drive change and follow tasks through to completion.

Preferred Qualifications, Capabilities and Skills:
  • 2+ years of financial services experience in controls, audit, risk management, or compliance preferred.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

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