Operations Process Manager Jobs in Ohio (NOW HIRING)

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
Join a team responsible for processing and safeguarding Treasury bond transactions that impact customers nationwide. In this role, you'll play an important part in ensuring financial records are handled accurately, securely, and efficiently while supporting a high-volume operation that delivers exceptional service and compliance.
What You'll Do:

• Process Treasury bond redemption transactions with a high degree of accuracy and attention to detail.
• Review, validate, and enter critical financial information into internal systems to ensure timely processing.
• Independently manage work from a shared production queue and prioritize tasks to meet service level expectations.
• Operate imaging and document-capture technology, including the Falcon imaging system, to support digital record management.
• Sort, organize, and prepare bond documentation for processing and archival.
• Identify discrepancies, research exceptions, and escalate issues when appropriate.
• Maintain compliance with government regulations, security requirements, and operational procedures.
• Collaborate with team members to support workflow efficiency and continuous process improvement.

What Makes This Role Exciting:

• Play a direct role in supporting U.S. Treasury bond customers and the integrity of government financial transactions.
• Work in a fast-paced production environment where accuracy and efficiency make a measurable impact.
• Gain exposure to specialized financial operations and government-regulated processes.
• Develop expertise in document imaging, transaction processing, and compliance-driven workflows.
• Take ownership of your daily workload while contributing to a highly collaborative team environment.
• Build valuable operational and financial services experience with opportunities to expand your skills.

Security Requirements
This position requires successful completion of a Government Agency Clearance (GAC) prior to the start date. Candidates must be eligible to obtain and maintain this clearance as a condition of employment.
Basic Qualifications
- High school diploma or equivalent
- Four years or more of operations services related work experience
Preferred Skills/Experience
- Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
- Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
- Ability to identify, analyze and resolve exceptions through data interpretation
- Strong PC skills
-Good verbal and written communication skills
Location expectations
This role requires working from a U.S. Bank location for all scheduled work days.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.