Operations Performance Manager Jobs in Westfield, MA

Your Impact
The BDC Performance Instructor (PI) is primarily responsible for directing, training, and qualifying Operations associates in the Bulk Distribution Center (BDC). The Performance Instructor is an experienced associate who assists the Operations Coach in coordinating functional duties for the Operations associates. The Performance Instructor must be able to train and build a culture of safety among associates to achieve a safe working environment. The Performance Instructor also trains associates within operations on new equipment and new tasks to enable successful cross-functional rotation. The Performance Instructor also supports associates in resolving minor issues with the warehouse management system, while also performing associate level operational tasks (as needed) to achieve performance targets.
What You Will Do
Ensures all associates understand and execute safe practices in accordance with corporate and facility standards
Monitors staffing needs and (in conjunction with the Operations Coach) adjusts work to be accomplished according to available resources and skill sets
Responsible for all aspects of associate training including new hire and cross-functional training to ensure associates understand and can demonstrate a knowledge of basic safety and functional skills for a particular task (e.g., picking, loading, receiving)
Trains associates on the use of the Laser Radio Terminal (LRT) and its functions as well as the vehicle mounted terminal (as applicable)
Observes associate “Demonstration of Skills on equipment; certifies associates on equipment when ready
Observes underperforming associates and delivers feedback on adherence to best methods and ways that the associate can improve performance of a particular task
Performs daily tasks of an BDC associate (as training allows) including tasks that support successful receiving (and putting away), picking (order-fill), and shipping product in the BDC
Minimum Qualifications
Experience training others
Experience operating power equipment (e.g., forklift, yard truck)
Preferred Skills/Education
High school diploma or GED General Studies
Leadership experience with or without direct report responsibility
Experience in distribution center operations or previous warehouse experience
Experience troubleshooting warehouse management system issues
Experience performing detail-oriented tasks in a fast-paced working environment
Certified as industrial powered equipment trainer
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit
Lowes.com
Pay Range: $21.70 - $26.40 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit
https://talent.lowes.com/us/en/benefits
.
Associate Benefits (
https://talent.lowes.com/us/en/joining-our-team
)
Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit 
Lowes.com
.  
 
 
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.