Operations Performance Manager Jobs in Westfield, MA

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

The Operations Manager is responsible for overseeing daily operations within a designated business unit, ensuring efficiency, safety, and high levels of customer satisfaction. This role combines hands-on operational leadership with business management responsibilities, including inventory oversight, equipment management, and customer support. The ideal candidate is a proactive leader who thrives in a fast-paced environment and is focused on driving operational performance and growth.

What you'll do:

• Oversee day-to-day operations, including scheduling, workflow coordination, and service delivery
• Ensure efficient handling of materials, equipment, and customer orders
• Monitor operational performance and implement improvements to increase efficiency and productivity
• Support logistics, deliveries, and pickups as needed

• Track and manage inventory levels to ensure product and equipment availability
• Inspect materials and equipment for quality, safety, and functionality
• Coordinate maintenance and repairs to minimize downtime and extend asset life
• Maintain accurate records of inventory, usage, and availability

• Serve as a point of contact for customers, handling inquiries, quotes, and issue resolution
• Build and maintain strong relationships with customers and local partners
• Support pricing, service offerings, and business development initiatives
• Monitor market trends and competitor activity to identify growth opportunities

• Lead, train, and support team members to achieve operational and service goals
• Foster a positive, accountable, and team-oriented work environment
• Assist with staffing, scheduling, and performance management

• Promote and enforce all safety policies, procedures, and regulatory requirements
• Ensure proper use of equipment and adherence to safety standards
• Maintain a clean, organized, and compliant work environment

• Support tracking of revenue, expenses, and operational performance
• Identify opportunities to improve profitability and cost efficiency
• Assist leadership in planning and executing business strategies
• Perform additional duties and projects as assigned

• Strong leadership and organizational skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving skills and sound decision-making abilities
• Mechanical aptitude or familiarity with equipment and operations
• Experience in operations, logistics, construction, or equipment-based environments
• Prior supervisory or management experience
• Familiarity with inventory systems, scheduling tools, or business software
• Basic financial or business management knowledge
• Valid driver's license
• Combination of office, yard, warehouse, and/or operational environments
• Ability to stand, walk, bend, and perform physical tasks as needed
• Ability to lift and move materials or equipment (50+ lbs as required)
• Comfortability with exposure to varying weather conditions and equipment operation
• Ability to work extended hours, weekends, or travel if required based on business needs

• 401(k) with employer match 
• Medical, dental, and vision insurance 
• PTO, company holidays, and parental leave 
• Paid training and certifications 
• Legal assistance and identity protection 
• Pet insurance 
• Employee assistance program (EAP) 

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status. 

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.