Operations Performance Manager Jobs in Portland, ME

What You'll Do:

As Performance Director, you will be a regional leader overseeing Fedcap Families Opportunity Centers across Maine, supporting individuals receiving Temporary Assistance for Needy Families (TANF) through the ASPIRE program in partnership with the Maine Department of Health and Human Services. You will set strategy; guide multiple teams; and ensure high-quality, person-centered employment services that promote lasting economic mobility for families.

You will lead and support Performance Managers and take accountability for performance metrics, service quality, and operational excellence. The ideal candidate combines strategic thinking with hands-on leadership and a deep understanding of workforce development, coaching, and the systems affecting families in poverty. A commitment to data-driven decisions, continuous improvement, and developing mission-aligned teams is essential.

At Fedcap, we value leadership that is both outcome-focused and grounded in purpose. As Performance Director, you will ensure that each center not only meets program goals, but also fosters an environment where staff are supported, participants are seen, and communities are strengthened. For leaders who are motivated by impact, challenge, and building something that lasts, this role offers meaningful scope and responsibility.

Your Responsibilities Will Include:

• Oversee four to five Opportunity Centers and their Performance Managers, providing leadership, support, and performance management to meet quality and target goals and visiting each center at least monthly to participate in staff meetings and observe operations.

• Lead regular, regional staff meetings focused on training, performance improvement, and strategic alignment.

• Conduct monthly regional performance reviews and prepare reports for executive leadership, implementing corrective action plans when KPIs are at risk.

• Collaborate with Operations and HR teams to ensure compliance, resolve challenges, support staff development, hiring, onboarding, and retention by fostering a positive work environment.

• Represent Fedcap in stakeholder meetings, community coalitions, and employer engagement events to build relationships with local businesses, leaders, and partners

• Promote Opportunity Centers as local workforce development hubs, including identifying and supporting community satellite sites to expand access to job and training opportunities.

What We're Looking For

• Bachelor's degree in Social Work, Counseling, Psychology, Human Services, Public Administration, Business Administration, or a related field required OR equivalent experience. Master's degree preferred.

• At least 5 years' experience in career services, case management, workforce development, or social services-preferably serving low-income, TANF, or other public-benefit populations. Related experience in education, healthcare administration, retail, hospitality, or HR is also considered.

• At least 6 years' experience supervising and leading teams to achieve performance outcomes, ideally in career services, case management, workforce development, or social services.

• Strong leadership and team management skills including supervision, coaching, and conflict resolution.

• Strong data analysis skills with ability to interpret site-level performance, generate actionable insights, and communicate findings to guide coaching, strategy, and improvement.

• Proven customer service mindset, anticipating and responding to the needs of employers, funders, participants, and teams while building trust.

• Culturally sensitive and trauma-informed, with a strong understanding of equity in workforce development and employment services.

• Advanced tech proficiency, including Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint, Teams) and other systems for managing caseloads and performance.

Compensation & Benefits

• Minimum starting salary $72,000, depending on experience.

• Comprehensive benefits package including health, dental, vision, retirement, and generous paid time off.

Who We Are

Our mission at Fedcap Families is to help Maine families achieve long-term economic well-being through access to employment, training and education, and community resources. Our program was designed to meet the existing and emerging needs of the people of Maine - both long-term Maine residents as well as New Mainers building a future in our beautiful state. Our services include case management, work readiness, vocational and employer-based training, job placement, and post placement support. We provide services statewide through 16 locations throughout Maine employing 185 talented, caring team members who are passionate about our work and committed to ensuring that every person served experiences the dignity that comes from being self-sufficient.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.

Mission:  Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.
Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.
Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.
Fedcap, Inc. launched as part of The Fedcap Group in 2018.
Website:  https://fedcapinc.org/