Operations Performance Manager Jobs in Randolph, ME

What You'll Do

As Performance Manager with Fedcap Families, you will lead one of our Opportunity Centers supporting individuals receiving Temporary Assistance for Needy Families (TANF) through the ASPIRE program in partnership with the Maine Department of Health and Human Services. As the primary contact for referred families, you will provide individualized career services to help participants prepare for, secure, and sustain employment-laying the groundwork for long-term economic mobility.

We're seeking a leader who combines strong operational skills with a genuine commitment to helping others. The ideal candidate understands the complex barriers families face-such as poverty and housing instability-and approaches problem-solving and team management with empathy, collaboration, and data-driven decision-making.

At Fedcap, we value innovation, accountability, and results. This role is key to driving measurable job placements and supporting participants in achieving greater stability, independence, and opportunity. If you're passionate about leading with purpose and making a meaningful impact in your community, we'd love to hear from you.

Your Responsibilities Will Include:

• Manage daily operations and performance of one or two Opportunity Centers, leading a team of six to 20 staff to foster a high-energy, accountable, and growth-focused environment.
• Conduct weekly data-informed supervisions and regular performance reviews to drive continuous improvement and staff development.
• Collaborate with local leaders and program staff to develop solutions and lead initiatives for program growth and improvement.
• Represent Fedcap at external partnership and networking events, building community connections.
• Oversee quality assurance by auditing cases monthly to ensure compliance and readiness
• Serve as hiring manager for open positions, proactively address performance challenges, and support employee growth through coaching and feedback.

What We're Looking For

• Bachelor's degree, in Social Work, Counselling, Psychology, Human Services, Public Administration, Business Administration, or a related field. Master's degree preferred

• At least 3 years' experience in career services, case management, workforce development, or social services-preferably serving low-income, TANF, or other public-benefit populations. Experience in related fields such as education, healthcare administration, retail or hospitality management, or human resources is also valued.

• At least 5 years' experience supervising and leading teams to achieve performance outcomes, ideally in career services, case management, workforce development, or social services.

• Exceptional interpersonal and relationship-building skills grounded in empathy, cultural humility, and a belief in the capacity of people.

• Proven strong customer service mindset, with the ability to anticipate employer, funder, participant and team needs, respond quickly, and sustain trust-based relationships.

• Exceptional written and verbal communication skills, with the ability to convey value, manage stakeholder expectations, and influence without formal authority.

• Strong data literacy, including experience managing dashboards, KPIs, and performance reports to guide strategic decision-making.

• Excellent organizational and time management abilities, with skill in prioritizing and tracking multiple cases in a fast-paced, data-driven environment.

• Technologically proficient and adaptable, with experience documenting services and outcomes in electronic case management systems (ECM and CRM platforms) and strong proficiency in Microsoft Office Suite, Microsoft Teams, and collaboration tools such as Zoom and SharePoint.

Compensation & Benefits

• Minimum starting salary $60,000, depending on experience.

• Comprehensive benefits package including health, dental, vision, retirement, and generous paid time off.

Who We Are

Our mission at Fedcap Families is to help Maine families achieve long-term economic well-being through access to employment, training and education, and community resources. Our program was designed to meet the existing and emerging needs of the people of Maine - both long-term Maine residents as well as New Mainers building a future in our beautiful state. Our services include case management, work readiness, vocational and employer-based training, job placement, and post placement support. We provide services statewide through 16 locations throughout Maine employing 185 talented, caring team members who are passionate about our work and committed to ensuring that every person served experiences the dignity that comes from being self-sufficient.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.

Mission:  Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.
Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.
Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.
Fedcap, Inc. launched as part of The Fedcap Group in 2018.
Website:  https://fedcapinc.org/