Operations Performance Manager Jobs in Kalamazoo, MI

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Full-time Regular Portage, MI, US

2 days ago Requisition ID: 1047

Salary Range: $210,000.00 To $240,000.00 Annually

Industry: Residential Homebuilding | Land Development | Construction Operations

Reports To: Residential President

Compensation Range:$210,000-$240,000 Annually

AVB is seeking an accomplished Vice President of Residential Operations or Operations Leader to lead the end-to-end delivery of our residential communities, from land development and infrastructure through home construction and homeowner service. This executive leadership role is responsible for building and optimizing a high-performing operation that consistently delivers exceptional homes, strong financial results, outstanding customer experiences, and scalable growth. As a key member of the Residential Leadership Team, you will align development, construction, procurement, project management, customer care, and operational strategy to achieve predictable and profitable results across multiple communities.

If you are a proven leader with deep experience in residential construction, land development, operational excellence, and team leadership, we'd love to talk with you.

What You’ll Be Responsible for

Residential Operations Leadership

• Lead the complete lifecycle of residential community delivery, from site development through homeowner warranty and service.
• Drive operational performance across land development, construction, project management, purchasing, and customer care.
• Develop scalable systems, processes, and accountability structures that support continued growth.
• Create alignment across Development, Sales & Marketing, Design, Finance, and HR.

Land Development & Infrastructure

• Oversee infrastructure construction including utilities, roads, grading, stormwater systems, and site improvements.
• Ensure lot development schedules support homebuilding production targets and community launch timelines.
• Optimize sequencing, budgeting, and execution while maintaining safety and quality standards.

Construction Operations

• Lead field operations for all residential construction activities.
• Drive improvements in cycle time, productivity, quality, safety, and homeowner satisfaction.
• Implement innovative construction methods, technologies, and best practices.
• Ensure consistent execution of quality standards across all communities.

Project Management & Operational Excellence

• Maintain portfolio-level visibility into key operational metrics, schedules, costs, capacity, and production performance.
• Establish robust governance, reporting, and performance management systems.
• Utilize Lean Construction and Continuous Improvement principles to increase efficiency and reduce waste.

Procurement & Supply Chain Strategy

• Oversee estimating, purchasing, trade partner relationships, and sourcing strategies.
• Develop cost-control initiatives that improve profitability while maintaining quality standards.
• Lead capacity planning and vendor performance management efforts.

Customer Experience & Warranty Performance

• Champion homeowner satisfaction throughout the customer journey.
• Utilize warranty data and customer feedback to identify operational improvement opportunities.
• Minimize post-close service exposure through disciplined quality controls and closeout processes.

What Success Looks Like

• Communities delivered on time and on budget
• Predictable production schedules and capacity planning
• High homeowner satisfaction scores
• Reduced warranty claims and construction defects
• Scalable systems that support continued growth
• High-performing leaders and teams across functions

What We’re Looking For

Required Experience

• Bachelor’s degree in Construction Management, Engineering, Architecture, Business, or a related field
• 15+ years of residential construction, homebuilding, or residential operations experience
• 10+ years leading multiple departments, functions, or business units
• Experience overseeing multi-community production environments
• Proven leadership of large teams, including 30+ direct and indirect reports
• Strong financial acumen with experience managing budgets, estimating, forecasting, and gross margin performance
• Expertise in scheduling, procurement, risk management, and operational planning
• Experience implementing Lean, Continuous Improvement, PMO, KPI, or Operational Excellence programs

Preferred Background

• Residential homebuilding executive leadership
• Production homebuilding operations
• Land development and infrastructure management
• ERP, construction management, and business intelligence platforms

We’re looking for a leader who demonstrates:

• Enterprise Thinking
• Operational Excellence
• Strategic Planning & Execution
• Team Development & Coaching
• Data-Driven Decision Making
• Cross-Functional Leadership
• Customer-Centric Mindset
• Resilience & Adaptability

Why AVB?

At AVB, we’re passionate about creating exceptional places for people to live while building a culture where employees can grow and thrive. This is an opportunity to influence the future of our residential business, lead talented teams, and drive meaningful impact across every community we build.

If you’re ready to lead operations at scale and help shape the future of residential development and construction, we’d like to connect.