Operations Performance Manager Jobs in Hayward, CA

Performance Manager – Seasonal
San Jose CA  | $28 hour | Seasonal | Sept - Nov

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

As our Seasonal Performance Manager, you'll oversee the daily operations of our performance and entertainment staff—coaching actors, maintaining show quality, and ensuring every guest encounter is nothing short of extraordinary.

Team Leadership & Performance Management

• Supervise, coach, and mentor performance staff to maintain high standards of show quality and guest engagement

• Provide daily feedback, recognition, and constructive coaching to foster professional growth and sustain team morale

• Oversee scheduling, timekeeping, and staffing levels to ensure adequate coverage each night

• Lead pre-shift meetings, communicate performance goals, and address challenges as they arise

Operational Oversight

• Monitor adherence to all standard operating procedures, safety protocols, and company policies

• Track and manage labor hours, training budgets, and operational costs, reporting variances to management

• Oversee execution of performances, meet-and-greets, and special events in coordination with technical and creative teams

Quality Control & Guest Experience

• Maintain high standards for show quality, character consistency, and guest interaction

• Observe live performances, provide real-time feedback, and implement improvements as needed

• Address guest and internal concerns promptly, ensuring a safe and enjoyable environment for all

Collaboration & Communication

• Partner closely with creative, costume, makeup, and technical departments to ensure cohesive show delivery

• Foster a collaborative and inclusive team culture across all staff levels

• Support installation of new shows, events, and entertainment projects as needed

Administrative Duties

• Administer payroll, scheduling, and attendance records accurately and on time

• Monitor inventory and submit requests for performance-related supplies

• Prepare reports on performance metrics, guest feedback, and team achievements

Safety & Compliance

• Promote and enforce safety procedures, responding to incidents and concerns appropriately

• Ensure compliance with all health, safety, and environmental standards

• 3+ years in entertainment, live events, theme park, or attractions management—performance or production experience strongly preferred

• Proven ability to supervise and motivate a large, diverse seasonal workforce

• Strong coaching and team-building skills with a talent for developing frontline staff

• Excellent organizational and communication skills; calm and decisive under pressure

• Experience with scheduling, timekeeping, and basic budget/labor tracking

• Availability to work evenings, weekends, and all scheduled event dates throughout the season

• Must be 18 years of age or older

Hourly Rate: $28.00 hr 
Employment Type: Seasonal/Temporary
Expected Season Duration: Late September – Early November 2026
Work Schedule: Evenings, weekends, and holidays required during operational season

This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

Pursuant to California SB 1162, the hourly pay rate for this position is listed above. Thirteenth Floor Entertainment Group will not request or consider salary history in making compensation decisions.

Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.

Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws, including the California Fair Employment and Housing Act (FEHA). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, age, or any other characteristic protected by law.

Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act (AB 1008). You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made.

Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting hr@thirteenthfloor.com

Pursuant to the California Consumer Privacy Act (CCPA), applicants are entitled to know what personal information is collected during the hiring process and how it is used. To review our Applicant Privacy Notice, visit [link] or contact HR at the email above.

Applicant Privacy Notice – California Residents

In connection with your application for employment, Thirteenth Floor Entertainment Group ("TFEG") collects personal information about applicants as permitted and required by law. The categories of personal information we may collect include: identifiers (such as name, address, email, and phone number); professional and employment-related information (such as work history, references, and qualifications); education information; and background check information where applicable and permitted. This information is collected for the purpose of evaluating your candidacy, processing your application, and fulfilling our legal obligations as an employer. We do not sell applicants' personal information. Personal information collected during the hiring process is retained in accordance with applicable law and our internal data retention policies. If you have questions about how your personal information is collected or used, please contact Human Resources at hr@thirteenthfloor.com.