This position oversees Patient Engagement operations performance, outreach workflows, and staff ... Manage daily operations of the Patient Engagement team, including outbound calling and campaign ...
This position oversees Patient Engagement operations performance, outreach workflows, and staff ... Manage daily operations of the Patient Engagement team, including outbound calling and campaign ...
Faraday Future's automotive business exemplifies its vision for luxury, innovation, and performance ... The Manager, Aftersales Mobile Field Operations - EAI Robotics will be responsible for developing ...
Faraday Future's automotive business exemplifies its vision for luxury, innovation, and performance ... The Manager, Aftersales Mobile Field Operations - EAI Robotics will be responsible for developing ...
Faraday Future's automotive business exemplifies its vision for luxury, innovation, and performance ... The Manager, Aftersales Mobile Field Operations - EAI Robotics will be responsible for developing ...
Faraday Future's automotive business exemplifies its vision for luxury, innovation, and performance ... The Manager, Aftersales Mobile Field Operations - EAI Robotics will be responsible for developing ...
Operations Manager
Santa Fe Springs, CA · On-site
Manage and drive performance related to safety, quality, productivity, and customer delivery commitments. * Drive operational performance through effective planning, execution, and workforce ...
Operations Manager
Santa Fe Springs, CA · On-site
Manage and drive performance related to safety, quality, productivity, and customer delivery commitments. * Drive operational performance through effective planning, execution, and workforce ...
Manage and drive performance related to safety, quality, productivity, and customer delivery commitments. * Drive operational performance through effective planning, execution, and workforce ...
Manage and drive performance related to safety, quality, productivity, and customer delivery commitments. * Drive operational performance through effective planning, execution, and workforce ...
Plant Operations Manager
Carson, CA · On-site
$100K - $120K/yr
Evaluate team capability and performance; implement staffing adjustments and development plans as ... operations and field delivery requirements Performance Management KPIs & Standard Operating ...
New
Quick apply
Plant Operations Manager
Carson, CA · On-site
$100K - $120K/yr
Evaluate team capability and performance; implement staffing adjustments and development plans as ... operations and field delivery requirements Performance Management KPIs & Standard Operating ...
New
Senior Network Development Manager
El Segundo, CA · On-site
$160K - $200K/yr
Dealer Operations & Performance Management * * Manage ongoing dealer operations, performance monitoring, and relationship management across automotive and AI robotics offerings. * Define and track ...
Senior Network Development Manager
El Segundo, CA · On-site
$160K - $200K/yr
Dealer Operations & Performance Management * * Manage ongoing dealer operations, performance monitoring, and relationship management across automotive and AI robotics offerings. * Define and track ...
This role is responsible for developing operational standards, managing performance metrics, implementing quality control programs, and driving risk management initiatives across all delivery ...
This role is responsible for developing operational standards, managing performance metrics, implementing quality control programs, and driving risk management initiatives across all delivery ...
Be Seen First
... performance. Strong leadership, communication, and problem-solving skills are essential to maintaining operational excellence in a fast-paced environment. Essential Functions Operations Managers may ...
Quick apply
Be Seen First
... performance. Strong leadership, communication, and problem-solving skills are essential to maintaining operational excellence in a fast-paced environment. Essential Functions Operations Managers may ...
Manager, Sales Operations
Brea, CA · On-site +1
$125K - $160K/yr
Sales Operations Technology Manager - Nuclear The Sales Operations Technology Manager is a ... Performance Monitoring:Track KPIs, leading indicators, and business metrics to measure impact and ...
Manager, Sales Operations
Brea, CA · On-site +1
$125K - $160K/yr
Sales Operations Technology Manager - Nuclear The Sales Operations Technology Manager is a ... Performance Monitoring:Track KPIs, leading indicators, and business metrics to measure impact and ...
Manager, Sales Operations
Brea, CA · On-site
$125K - $160K/yr
Performance Monitoring: Track KPIs, leading indicators, and business metrics to measure impact and drive continuous improvement What You Bring: * Education: Bachelor's degree in Management ...
Manager, Sales Operations
Brea, CA · On-site
$125K - $160K/yr
Performance Monitoring: Track KPIs, leading indicators, and business metrics to measure impact and drive continuous improvement What You Bring: * Education: Bachelor's degree in Management ...
Fixed Route Operations Manager
$100K - $111K/yr
Reliability & Performance Management * Monitor key operational metrics on a daily, weekly, and monthly basis and deliver timely actionable feedback to staff to ensure KPI targets are achieved.
Fixed Route Operations Manager
$100K - $111K/yr
Reliability & Performance Management * Monitor key operational metrics on a daily, weekly, and monthly basis and deliver timely actionable feedback to staff to ensure KPI targets are achieved.
Fixed Route Operations Manager
$100K - $111K/yr
Reliability & Performance Management * Monitor key operational metrics on a daily, weekly, and monthly basis and deliver timely actionable feedback to staff to ensure KPI targets are achieved.
Fixed Route Operations Manager
$100K - $111K/yr
Reliability & Performance Management * Monitor key operational metrics on a daily, weekly, and monthly basis and deliver timely actionable feedback to staff to ensure KPI targets are achieved.
Manufacturing Operations Manager - Lean Manufacturing & Operational Excellence
Sun Valley, CA · On-site
Reduce cycle times, eliminate waste, and improve operational performance. * Coach and develop ... Experience managing KPIs, production metrics, labor utilization, and operational performance.
Manufacturing Operations Manager - Lean Manufacturing & Operational Excellence
Sun Valley, CA · On-site
Reduce cycle times, eliminate waste, and improve operational performance. * Coach and develop ... Experience managing KPIs, production metrics, labor utilization, and operational performance.
Reduce cycle times, eliminate waste, and improve operational performance. * Coach and develop ... Experience managing KPIs, production metrics, labor utilization, and operational performance.
Quick apply
Reduce cycle times, eliminate waste, and improve operational performance. * Coach and develop ... Experience managing KPIs, production metrics, labor utilization, and operational performance.
Manufacturing Operations Manager - Lean Manufacturing & Operational Excellence
Sun Valley, CA · On-site
Reduce cycle times, eliminate waste, and improve operational performance. * Coach and develop ... Experience managing KPIs, production metrics, labor utilization, and operational performance.
Manufacturing Operations Manager - Lean Manufacturing & Operational Excellence
Sun Valley, CA · On-site
Reduce cycle times, eliminate waste, and improve operational performance. * Coach and develop ... Experience managing KPIs, production metrics, labor utilization, and operational performance.
Fixed Route Operations Manager
Carson, CA · On-site
$100K - $111K/yr
Reliability & Performance Management * Monitor key operational metrics on a daily, weekly, and monthly basis and deliver timely actionable feedback to staff to ensure KPI targets are achieved.
Fixed Route Operations Manager
Carson, CA · On-site
$100K - $111K/yr
Reliability & Performance Management * Monitor key operational metrics on a daily, weekly, and monthly basis and deliver timely actionable feedback to staff to ensure KPI targets are achieved.
Campaign Operations Manager
$75K - $85K/yr
... Operations Manager to help execute, optimize, and report on advertising campaigns that connect ... In this role, you'll own the execution and performance of YouTube advertising campaigns from launch ...
Campaign Operations Manager
$75K - $85K/yr
... Operations Manager to help execute, optimize, and report on advertising campaigns that connect ... In this role, you'll own the execution and performance of YouTube advertising campaigns from launch ...
Work closely with Corporate Strategy & Operations, Talent Development, and HRBPs to link performance outcomes with career development, recognition, and rewards. * Program Management: Own the ...
Work closely with Corporate Strategy & Operations, Talent Development, and HRBPs to link performance outcomes with career development, recognition, and rewards. * Program Management: Own the ...
Work closely with Corporate Strategy & Operations, Talent Development, and HRBPs to link performance outcomes with career development, recognition, and rewards. * Program Management: Own the ...
Work closely with Corporate Strategy & Operations, Talent Development, and HRBPs to link performance outcomes with career development, recognition, and rewards. * Program Management: Own the ...
Operations Performance Manager information
See Compton, CA salary details
$31.5K - $39.6K
20% of jobs
$41.6K is the 25th percentile. Wages below this are outliers.
$39.6K - $47.6K
20% of jobs
The median wage is $53.5K / yr.
$47.6K - $55.7K
14% of jobs
$55.7K - $63.8K
9% of jobs
$63.8K - $71.9K
11% of jobs
$73.6K is the 75th percentile. Wages above this are outliers.
$71.9K - $80K
6% of jobs
$80K - $88K
6% of jobs
$88K - $96.1K
4% of jobs
$96.1K - $104.2K
3% of jobs
$104.2K - $112.3K
2% of jobs
$112.3K - $120.4K
4% of jobs
$31.5K
$64.4K
$120.4K
How much do operations performance manager jobs pay per year?
What is the difference between Operations Performance Manager vs Operations Analyst?
| Aspect | Operations Performance Manager | Operations Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma) | Bachelor's degree in Business, Economics, or related field; analytical skills emphasized |
| Work Environment | Oversees teams, manages performance metrics, and implements process improvements | Analyzes data, prepares reports, and supports operational decision-making |
| Employer & Industry Usage | Common in manufacturing, logistics, and large service organizations | Widely used across various industries for data analysis and reporting |
The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.
What does an operations performance manager do?
How does an Operations Performance Manager typically collaborate with cross-functional teams to drive process improvements?
Is ops manager higher than GM?
What jobs in the US pay 300,000 a year?
What are the key skills and qualifications needed to thrive as an Operations Performance Manager, and why are they important?
What is the highest salary for an operations manager?

Full-time
Posted 28 days ago
Job description
The Patient Engagement Operations Manager is responsible for leading the day-to-day execution of patient outreach and engagement initiatives across the organization. This role serves as the operational bridge between the Patient Engagement Director and frontline Supervisors, ensuring that outreach programs are executed efficiently, consistently, and at scale.
This position oversees Patient Engagement operations performance, outreach workflows, and staff productivity, while driving continuous improvement in patient engagement outcomes such as appointment scheduling, retention, and visit adherence.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned.
- Manage daily operations of the Patient Engagement team, including outbound calling and campaign execution.
- Translate strategic initiatives into actionable workflows for Supervisors and frontline staff.
- Ensure consistent execution of Patient Engagement programs across teams and regions.
- Oversee outreach operations, including volume management, campaign prioritization, and list distribution.
- Lead and develop Supervisors, with indirect oversight of frontline agents.
- Set and manage performance expectations (daily, weekly, monthly) across key metrics (calls, connect rate, scheduling rate, productivity).
- Coach and support Supervisors on performance management, team development, and escalations.
- Manage workforce planning and capacity, ensuring appropriate staffing coverage aligned with demand.
- Monitor and analyze KPIs, partnering with Analytics to ensure data accuracy and actionable insights.
- Oversee hiring, onboarding, training programs, and quality assurance (QA) to ensure a high-performing, well trained team and consistent service standards.
- Establish and lead regular team cadences, including daily and weekly huddles, to drive alignment, communication, and performance consistency.
SUPERVISORY RESPONSIBILITIES
- Patient Engagement Supervisor and Representatives
- Quality Assurance
QUALIFICATIONS
EDUCATION: Bachelor's degree required (Business, Industrial Engineer or Systems Engineer, Healthcare Administration or related field). 5 years experience Managing Teams and Operations, preferable Call Center experience
EXPERIENCE: Proven track record of developing and implementing successful patient engagement strategies and managing teams
KNOWLEDGE, SKILLS AND ABILITIES
- Strong operational leadership and team management skills
- Data-driven mindset with ability to interpret KPIs and drive action
- Experience managing call center metrics and productivity
- Process improvement and problem-solving capabilities
- Excellent communication and stakeholder management skills
- Ability to operate in a fast-paced, high-volume environment.
- Advanced Proficiency in Microsoft Word, Excel and PowerPoint (or equivalent applications).
- Strong analytical and strategic planning skills.
- Excellent public presentation skills.
TYPICAL WORKING CONDITIONS
- Non-patient facing
- May be either full time remote/telework or rotate working in the office and remote/telework
- If remote, this job must be U.S. based
- Indoor work; professional office environment
- Operating computer
- Reach outward
- May require sitting or standing for long periods, including stooping, bending, stretching
- Lift up to 10lbs
- Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate copier, and other office equipment
OTHER PHYSICAL REQUIREMENTS
- Vision
- Sense of sound
- Sense of touch
PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.
About PEDIATRIC ASSOCIATES OF WELLESLEY
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Weston, MA, US
Year founded
1986