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Operations Performance Manager Jobs in North Carolina

Eaton

Operations Manager

Youngsville, NC · On-site

$97K - $143K/yr

The Operations Manager directs and coordinates functions for the product line including ... Participate in employment and staffing decisions, performance management decisions. * Maintain ...

Wild Fork Foods

DC OPERATIONS MANAGER

Lenoir, NC · On-site

The Operations Manager will drive continuous improvement, develop standardized processes, enhance operational visibility, and strengthen cross-functional collaboration to support a high-performance ...

Wild Fork Foods

DC OPERATIONS MANAGER

Lenoir, NC · On-site

The Operations Manager will drive continuous improvement, develop standardized processes, enhance operational visibility, and strengthen cross-functional collaboration to support a high-performance ...

Citi Trends

Store Manager

Jacksonville, NC · On-site

Position Summary As a Store Manager , youare responsible forleading all aspects of store ... Summary of Key Responsibilities Store Operations & Performance * Lead daily store operations to ...

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Operations Performance Manager information

See North Carolina salary details

$28.2K

$57.7K

$107.7K

How much do operations performance manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for operations performance manager in North Carolina is $57,669.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $70,400.00 per year, depending on experience, location, and employer.

What is the difference between Operations Performance Manager vs Operations Analyst?

AspectOperations Performance ManagerOperations Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma)Bachelor's degree in Business, Economics, or related field; analytical skills emphasized
Work EnvironmentOversees teams, manages performance metrics, and implements process improvementsAnalyzes data, prepares reports, and supports operational decision-making
Employer & Industry UsageCommon in manufacturing, logistics, and large service organizationsWidely used across various industries for data analysis and reporting

The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.

What does an operations performance manager do?

An operations performance manager oversees and improves the efficiency and effectiveness of business operations by analyzing performance metrics, implementing process improvements, and ensuring operational goals are met. They often use data analysis tools and require strong leadership, problem-solving skills, and knowledge of industry standards to optimize workflows and support organizational success.

How does an operations performance manager typically collaborate with cross-functional teams to drive process improvements?

As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.

What are the key skills and qualifications needed to thrive as an operations performance manager?

To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.
What are popular job titles related to Operations Performance Manager jobs in North Carolina? For Operations Performance Manager jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Operations Performance Manager jobs in North Carolina look for? The top searched job categories for Operations Performance Manager jobs in North Carolina are:
What cities in North Carolina are hiring for Operations Performance Manager jobs? Cities in North Carolina with the most Operations Performance Manager job openings:
Operations Performance Manager jobs near you
Infographic showing various Operations Performance Manager job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,669 per year, or $27.7 per hour.

Sr Director, Practice Strategy & Operations - Dept of Pediatrics

Duke Health

Durham, NC • On-site

Full-time

Posted 24 days ago

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
JOB LOCATION
Duke University Hospital - 2301 Erwin Rd. Suite T0901, Box 3127, Durham, NC 27710
JOB SUMMARY
This position is a senior administrative leader reporting to the Vice Chair of Administration and Finance/Chief Administrative Officer (CAO) of the Department of Pediatrics. The Director provides enterprise-level leadership for pediatric inpatient and ambulatory practice operations, translating departmental strategy into standardized workflows, performance management, and continuous improvement to optimize access, capacity, quality, productivity, and patient experience.
The Director serves as the Department's operational owner for practice performance (access, scheduling, unit/clinic operations, and practice management). The role partners closely with division administrators, clinic leaders, finance, quality, compliance, and Duke Health operational teams to implement operating standards and deliver measurable improvements. This role will help inform the strategy for clinical financial improvement alongside the CAO who will maintain department-wide fiduciary authority (budgeting, forecasting, financial controls, and institutional financial/operational representation).
Role Scope & Key Interfaces
  • Director owns: inpatient and ambulatory access/capacity strategy execution; scheduling and template optimization; clinic workflow and throughput improvement; space utilization planning for clinics; operational performance dashboards and action plans; operational readiness for new clinics/providers; practice management standard work.
  • Director supports: annual budgeting, forecasting, and financial controls (owned by the CAO and appropriate health system executives); compensation plan governance and faculty effort management, department-wide HR, labor relations, grants/contracts, and endowment/gift administration will remain the responsibility of other department and division administrative roles.
  • Decision rights: recommends business development and operational investments, staffing/space tradeoffs using data and business cases; escalates policy, financial, and strategy decisions to executive department leaders and relevant Duke Health leaders per governance.

JOB DUTIES AND RESPONSIBILITIES
Clinical Practice Operations & Performance
  • Provide practice operational leadership and accountability for practice changes in inpatient and outpatient clinic operations, including access management execution, scheduling optimization, clinic workflows, quality improvement and space utilization.
  • Define, deploy, and maintain operational performance standards and dashboards (access, throughput, productivity, quality, and patient experience) and drive corrective action plans with division and clinic leaders.
  • Lead department-wide operational improvement initiatives to strengthen practice efficiency, panel management, and care-team utilization, aligning recommendations with established compensation frameworks and academic effort expectations governed by executive department leadership.
  • Oversee the Department's ambulatory quality and operational readiness workstreams with quality, compliance, and medical leadership, ensuring reliable implementation of agreed standards.
  • Provide direct leadership and supervision of the departmental practice team (2-3 direct reports), setting priorities, goals, and accountability for ambulatory performance work.
  • Partner with Division Administrators and embedded finance/operations leaders to strengthen practice management routines, transparency of performance results, and continuous improvement capability.

Access, Capacity, and Growth Strategy
  • Lead execution of the Department's pediatric access and capacity strategy with physician Vice Chair of Outpatient Practice, partnering with Duke Health Access Services (DHAS) and clinic leadership to improve new patient access, template build, and scheduling effectiveness.
  • Design and implement standardized access tools, specialty-specific scheduling templates, capacity forecasts, and clinic operating standards; monitor outcomes and iterate based on data.
  • Partner with Physician Liaisons, division chiefs/administrators, and practice leaders to identify and develop strategic growth plans and provide operational tactics (business development opportunities with external organizations, referral pathways, clinic buildouts, staffing models, and launch readiness).
  • Ensure growth initiatives are operationally feasible and aligned with space, staffing, and academic capacity; develop business cases and escalate capital/budget decisions through the Vice Chair and Duke Health governance.

Financial Stewardship & Revenue Performance
  • Provide operational analysis and recommendations to improve clinical financial performance (e.g., throughput, staffing models, template design, and care-team utilization) in partnership with the CAO and Duke Health ambulatory/children's leadership, who retain budgeting, forecasting, and financial controls.
  • Partner with Revenue Management, division leadership, and practice teams on revenue integrity initiatives, including encounter closure, documentation workflows, APP supervision model operations, coding education support, and billing compliance reinforcement.
  • Use operational and financial data to design and implement cost-effective clinic operating models that improve margin while maintaining quality, access, and academic alignment; quantify impacts and hand off budget actions to the division administration as needed.

Systems, Technology, and Infrastructure
  • Partner with departmental and health system EMR, data, and operational technology teams to define requirements, prioritize enhancements, and support adoption that improves clinic workflow, access, and performance reporting.
  • Ensure ambulatory operational processes adhere to applicable institutional policies, regulatory requirements, and accreditation standards in coordination with compliance, privacy, and quality partners.
  • Pilot and scale care delivery and operational analytics innovations (e.g., new clinic models, standardized work, performance review routines) that advance pediatric practice operations.

JOB ELIGIBILITY REQUIREMENTS
  • Education: Bachelor's degree required; Master's degree strongly preferred (MHA, MBA, MPH, or related field).
  • Experience: Ten (10) or more years of progressive leadership experience in academic medicine or complex healthcare organizations, with demonstrated responsibility for:
    • Ambulatory clinical practice operations and performance management (access, scheduling, workflows, throughput)
    • Access, capacity, and growth execution, including standardized templates and operating models
    • Operational/financial analytics and partnering with finance and revenue cycle to improve performance and revenue integrity (not department-wide budgeting authority)
    • Leading matrixed teams and influencing across clinical, operational, and physician stakeholders

    Candidate should demonstrate keys skill, including:
    • Advanced operational judgment and strategic thinking
    • Strong financial and analytical acumen
    • Executive-level communication and influence
    • Ability to align clinical operations with academic and institutional strategy
    • Proven leadership in complex academic health system environments

JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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