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Operations Performance Manager Jobs in Maryland (NOW HIRING)

HMSHost

Director, Operations Performance

Bethesda, MD · On-site

$127K - $159K/yr

Serves as the management liaison to Operations leadership; effectively communicates and presents ... The Director of Operations Performance reports to the Senior Director of Operations Performance ...

Dufry

Director, Operations Performance

Bethesda, MD · On-site

$127K - $159K/yr

The Director of Operations Performance provides direction and assigns appropriate resources to work with both corporate, field, and regional management to accurately evaluate business/financial risks ...

Dufry

Director, Operations Performance

Bethesda, MD · On-site

$127K - $159K/yr

The Director of Operations Performance provides direction and assigns appropriate resources to work with both corporate, field, and regional management to accurately evaluate business/financial risks ...

PERI

Sales Performance Manager North America

Elkridge, MD · On-site

$120K - $135K/yr

Sales Performance Manager The Sales Performance Manager (SPM) drives sales effectiveness and ... Provide recommendations to optimize sales operations, including implementing new strategies and ...

Dufry

Manager of F&B Business Analytics

Bethesda, MD · On-site

$90K - $110K/yr

Performs assigned F&B analysis in accordance with the Operations Performance Management program and ad-hoc analysis as required by F&B leadership * Regularly assists in the preparation and ...

HMSHost

Manager of F&B Business Analytics

Bethesda, MD · On-site

$90K - $110K/yr

The purpose of the Manager of Food & Beverage Analytics is to Perform F&B analysis in accordance with the Operations Performance Management program and ad-hoc analysis as required by departmental ...

Dufry

Manager of F&B Business Analytics

Bethesda, MD · On-site

$90K - $110K/yr

Performs assigned F&B analysis in accordance with the Operations Performance Management program and ad-hoc analysis as required by F&B leadership * Regularly assists in the preparation and ...

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All JobsOperations Performance JobsOperations Performance Manager JobsOperations Performance Manager Jobs in Maryland

Operations Performance Manager information

See Maryland salary details

$30.1K

$61.6K

$115K

How much do operations performance manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for operations performance manager in Maryland is $61,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $75,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operations performance manager?

To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.

How does an operations performance manager typically collaborate with cross-functional teams to drive process improvements?

As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.

What is the difference between Operations Performance Manager vs Operations Analyst?

AspectOperations Performance ManagerOperations Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma)Bachelor's degree in Business, Economics, or related field; analytical skills emphasized
Work EnvironmentOversees teams, manages performance metrics, and implements process improvementsAnalyzes data, prepares reports, and supports operational decision-making
Employer & Industry UsageCommon in manufacturing, logistics, and large service organizationsWidely used across various industries for data analysis and reporting

The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.

What does an operations performance manager do?

An operations performance manager oversees and improves the efficiency and effectiveness of business operations. They analyze performance data, develop strategies to optimize processes, and implement improvements to meet organizational goals, often using tools like performance metrics and process mapping. Strong analytical skills and knowledge of operational systems are essential for this role.

What are popular job titles related to Operations Performance Manager jobs in Maryland?

For Operations Performance Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Operations Performance Manager jobs in Maryland look for?

The top searched job categories for Operations Performance Manager jobs in Maryland are:

What cities in Maryland are hiring for Operations Performance Manager jobs?

Cities in Maryland with the most Operations Performance Manager job openings:

Operations Performance Manager jobs near you
Infographic showing various Operations Performance Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,587 per year, or $29.6 per hour.

Director, Operations Performance

HMSHost

Bethesda, MD • On-site

$127K - $159K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

HMSHost rating

6.3

Company rating: 6.3 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

32nd of 68 rated caterers

Job description

With a career at HMSHost, you really benefit! We Offer
  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program - refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.
Purpose: The Director of Operations Performance provides direction and assigns appropriate resources to work with both corporate, field, and regional management to accurately evaluate business/financial risks and returns of potentially new business opportunities, to identify and develop sales and cost savings, and to determine where there can be efficiency gains in Operations.
Essential Functions:
  • Sets strategic direction for evaluating the cost and benefit of existing controls; provides support to operational teams by developing new procedures and assuring compliance with all corporate policies
  • Ensures that Duty Free, Duty Paid, and F&B Operations are in compliance with the operational and financial policies, as well as for the ongoing improvement of facilities, operations, productivity, and effectiveness both individually and collectively
  • Provides leadership on internal control matters and directs efforts to maintain appropriate internal control standards including training to ensure the accuracy and integrity of financial statements
  • Coordinates the budget and forecast process, including review and validation
  • Supports short-term and long-term regional strategies designed to deliver on key financial metrics; partners with branch management and other peers to identify income and expense opportunities and implement solutions
  • Prepares business analysis, reports and presentations, including developing financial bridges; provides strong fact-based due diligence analysis as a company functional lead in support of new business opportunities
  • Serves as the management liaison to Operations leadership; effectively communicates and presents critical business/financial matters maintaining continuous lines of communication
  • Contributes to the development of field finance strategic goals and objectives, as well as the overall management of the organization
  • Provides input for company-wide period exception reports with a summary of key performance indicators for senior management
  • Oversees the period closing process with Operations and ensures that branch and enterprise results are reported accurately to guarantee the integrity of the financial results
  • Reviews P&L's/KPIs/OKRs with Operations in conjunction with corporate/regional/functional team and develops improvement plans for Sales, Cost, and Labor Optimization to attain budgeted and forecasted targets; ensures that Field Finance is adhering to the strategic plan, delivering status reports to local and area Operations leadership
    Reporting Relationship: The Director of Operations Performance reports to the Senior Director of Operations Performance
    Major Interdependencies: Business Analytics, Operations Support Services, Operations, Loss Prevention, Risk Management, Finance
    Minimum Qualifications, Knowledge, Skills, and Work Environment:
  • Education and Experience: The combination of education and professional experience must exceed 8 years:o In a leadership role: Requires 3 years of experience leading a team of professionals engaged in developing and executing operational or financial analysis programs o In a technical role: Requires 8 years of operations or finance experience engaged in developing and delivering operational or financial analysis programso A bachelor's degree in a program related to the functional area can count for 3 of the eight-year requirement• An MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement o In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
  • Specialized Skillset/Competencies/Traits:o Requires strong knowledge of Microsoft Excel and other reporting tools (i.e. PowerBI) and business acumen to understand financial modeling (NPV, IRR, cost/benefit, trend and variance analysis) o Requires ability to build and maintain strong relationships across departments and with external partners including Joint Ventures, sub-tenants, landlords and vendorso Requires experience interpreting and commenting on contractual agreementso Advanced business acumen and also has the strategic mindset required to understand the long-term implications of financial analysis decisions and to advance the organization's goalso Demonstrated history of anticipating the needs of the business and complex stakeholderso Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goalso Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results
  • Location/Travel:o This position may be based at our North America Support Center in Bethesda, Maryland, or East Rutherford, New Jersey, or at one of our airport locations o This position requires up to 25% travel
    Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").

    • What HMSHost employees say

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    About HMSHost

    Sourced by ZipRecruiter

    HMSHost Leading the Industry HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10 Best Readers' Choice Travel Awards gave first place honors to both of HMSHost's Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further. About HMSHost Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world's leading provider of food & beverage services for people on the move. Our Philosophy We empower our team of diverse associates to succeed. With locations in airports across North America, HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

    Industry

    Traveler accommodation

    Company size

    10,000+ Employees

    Headquarters location

    Bethesda, MD, US

    Year founded

    1897

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