Operations Manager Supervisor Jobs in Whitby, ON

Title: Supervisor, Building Operations

Department: Commercial

Reports To: Manager, Property Services

About Us:

The Madison Group is a family-owned, widely diversified real estate and land development company with a substantial portfolio of retail, commercial, and industrial projects. The Madison Group also has extensive experience in building master-planned communities, low-rise, and high-rise residential projects.

For over 55 years, The Madison Group has built its foundation on integrity and innovation and our commitment to our customers is our foremost priority. The Madison Group focuses on creating quality homes and residences in desirable areas firmly rooted in a sense of community. Our reputation is defined by the talent, dedication, and passion of our team.

For further information, please visit our website at madisongroup.ca.

General Description:

The Building Operations Supervisor is responsible for ensuring all commercial properties are attended to by the individual building operators, supporting and guiding their daily, on-site performance.

This role is also directly responsible for coordinating the support of vendors where needed. A key part of this role is providing guidance, training, and coaching, utilizing best practices from within the industry, while remaining in the field, overseeing the day-to-day operations.

Primary Responsibilities:

• Organize daily, weekly, and monthly action items of all properties within the portfolio
• Supervise contractors and staff at all locations, ensuring completion of day-to-day operations
• Responsible for work order volume review and ensuring execution including timely response/resolution
• Technical troubleshooting as necessary (including but not limited to: BAS, lighting, HVAC, building access)
• Communicate with tenants, and support staff in resolving tenant concerns in a timely manner
• Review all Angus building maintenance items with Operations team on a regular basis
• Coaching staff on the best operational practices
• Participate in operations reviews regularly – providing insight to what is occurring within the field
• Monthly review of meter readings, energy efficiency reporting identifying areas of concern and opportunities
• Perform regular inspection/maintenance duties on building equipment (including pumps, fans, boilers, chillers, and motors, generators, batteries, etc.) as part of a comprehensive preventative maintenance program
• Confirm scheduled inspections by all operators are tracked, completed in a timely manner, and are reported
• Coordinate with vendors the implementation of property maintenance items as needed (i.e. plumbers, electricians, security, HVAC)
• Annual/quarterly review of Fire and Life Safety Systems to ensure equipment is fully functional and verifications are completed.
• Ensure monthly testing is performed at each building and maintenance of Fire and Life Safety Systems within scope of the Fire Code occurs across all properties
• On call – responding to after-hour building issues/emergencies, as required
• Assist with coverage across the portfolio as directed by Manager of Property Services (i.e. covering for another operator, emergency coverage as required)

Required Skills and Qualifications:

• Industry standard educational qualifications (BES I & II, SMT®, SMA®, etc.) or equivalent experience
• Must have a valid Ontario driver’s license
• Ability to perform basic repairs – minor plumbing, dry-wall, floors, door repairs, light changes and temperature adjustments.
• Ability to troubleshoot major plumbing, electrical and mechanical systems repair.
• Knowledge of building codes and safety standards as set forth by the provincial and federal government
• Working knowledge of MRI Angus, Yardi Voyageur, Building Automation Systems and Microsoft Office.
• Good communication and interpersonal skills
• Excellent customer service skills
• Detail oriented and good scheduling skills
• Proficient with using tools associated with the job
• Willing to think outside the box and provide support when needed

Madison Group celebrates diversity and is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applications and make all employment-related decisions without regard to race, colour, religion, sex, national origin, sexual orientation, gender, age, or disability.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

AI will not be used during the recruitment or interview process.

Compensation: $90,000 - $100,000