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Operations Manager Spa Jobs in Reston, VA (NOW HIRING)

VIO Med Spa

Clinic Sales Director

Woodbridge, VA · On-site

$60K/yr

Spa Operations Position Title: Clinic Sales Manager Reports to: Owner/Franchisee Coordinate Positions: Spa Manager works closely with a Collaborating Physician, Nurse, Nurse Practitioner, Physician ...

Hand & Stone

ASSISTANT SPA MANAGER - RESTON

Reston, VA · On-site

$17 - $21/hr

Own daily front desk operations, guest flow, and overall performance * Lead, coach, and support the ... the Spa Leadership Team * Assist the General Manager with daily operational execution * Train ...

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All JobsOperations Spa JobsOperations Manager Spa JobsOperations Manager Spa Jobs in Reston, VA

Operations Manager Spa information

See Reston, VA salary details

$32.3K

$66K

$123.3K

How much do operations manager spa jobs pay per year?

As of Aug 9, 2026, the average yearly pay for operations manager spa in Reston, VA is $66,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $80,600.00 per year, depending on experience, location, and employer.

What does an operations manager spa do?

An Operations Manager in a spa oversees the daily activities and overall operation of the spa facility. They are responsible for managing staff, ensuring high standards of customer service, maintaining inventory and equipment, and implementing policies and procedures to enhance efficiency. Additionally, they often handle budgeting, marketing initiatives, and compliance with health and safety regulations. Their role is crucial in creating a relaxing and professional environment for both clients and employees.

What are the key skills and qualifications needed to thrive as an operations manager spa?

To thrive as an Operations Manager Spa, you need expertise in hospitality management, business operations, and staff supervision, often supported by a degree in hospitality or business administration. Familiarity with spa management software, booking systems, and inventory control tools is typically required. Exceptional customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient spa operations, high client satisfaction, and a motivated team, which are critical for business success.

What is the difference between Operations Manager Spa vs Front Desk Supervisor?

AspectOperations Manager SpaFront Desk Supervisor
Primary RoleOversees overall spa operations, staff management, and service qualityManages front desk staff, guest check-in/out, and customer service
Required CredentialsExperience in spa management, hospitality, or related certificationsCustomer service experience, hospitality or spa knowledge often preferred
Work EnvironmentOffice and operational areas within the spa facilityFront desk and reception areas
Employer & Industry UsageCommon in luxury spas, wellness centers, and resortsFound in hotels, resorts, and day spas

The Operations Manager Spa focuses on overall management, staff coordination, and service standards, while the Front Desk Supervisor handles guest interactions and front desk operations. Both roles are essential in the spa industry but differ in scope and responsibilities.

What are some common challenges faced by an operations manager spa, and how can they be addressed?

Operations Managers in spas often encounter challenges such as balancing high-quality customer service with efficient staff scheduling and resource management. Another common hurdle is maintaining consistent service standards during peak hours or seasonal fluctuations. To address these challenges, effective communication with the team, investment in staff training, and implementing robust operational procedures are key. Leveraging spa management software can also help streamline daily operations and ensure smooth coordination among therapists, front desk staff, and management.
What are popular job titles related to Operations Manager Spa jobs in Reston, VA? For Operations Manager Spa jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Operations Manager Spa jobs in Reston, VA look for? The top searched job categories for Operations Manager Spa jobs in Reston, VA are:
What cities near Reston, VA are hiring for Operations Manager Spa jobs? Cities near Reston, VA with the most Operations Manager Spa job openings:
Operations Manager Spa jobs near you

ASSISTANT SPA MANAGER - RESTON

Hand and Stone Massage and Facial Spa

Reston, VA • On-site

$17 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Hand & Stone Massage and Facial Spa - RESTON (11160 B South Lakes Dr., Reston, VA 20191) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.
As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.
Drive Sales Performance
  • Achieve and exceed membership, retail, gift card, and service sales goals
  • Actively coach the team on conversion and sales behaviors
  • Promote services, upgrades, and current offers with confidence and consistency
  • Support strong performance in call handling and booking conversion

Lead the Front Desk
  • Own daily front desk operations, guest flow, and overall performance
  • Lead, coach, and support the front desk team to consistently meet sales and service goals
  • Drive accountability around membership conversion, booking efficiency, and guest experience
  • Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team
  • Assist the General Manager with daily operational execution
  • Train, onboard, and develop new and existing front desk team members
  • Support reporting, cash handling, and front desk systems
  • Step in as a key leader to maintain consistency and momentum in daily operations

What We're Looking For
  • 1-3 years of leadership experience preferred
  • Strong background in sales, customer service, or performance-driven environments
  • Proven ability to lead, coach, or influence a team
  • Strong communication and interpersonal skills
  • High level of accountability and a solutions-oriented mindset
  • Comfortable in a fast-paced, goal-driven environment
  • Flexible availability including nights, weekends, and holidays
  • Experience with booking systems (Zenoti or similar) a plus

What's in it for You
  • Medical, Vision, Dental, Life Insurance
  • 401K with 5% company match
  • Paid Time Off
  • Service & product discounts
  • Strong support system and people-first culture
  • Growth opportunities within a multi-unit organization

Compensation Package
We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.
Who We Are
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot-but at our core, we are still a family-owned company. We are in the people business, and our people come first.
We can't wait to meet you!
Compensation: $17.00 - $21.00 per hour
At Hand and Stone, Opportunity Knocks
Over 500 locations open across the U.S
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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