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Operations Manager Spa Jobs in Gilbert, AZ (NOW HIRING)

Pacific Hospitality Group

Spa Manager

Phoenix, AZ · On-site

$41K - $55K/yr

This role oversees daily spa operations, team leadership, retail and treatment revenue, expense ... Manage scheduling to balance therapist productivity, guest demand, and labor costs. * Ensure all ...

Pacifichospitality

Spa Manager

Phoenix, AZ · On-site

$41K - $55K/yr

This role oversees daily spa operations, team leadership, retail and treatment revenue, expense ... Manage scheduling to balance therapist productivity, guest demand, and labor costs. * Ensure all ...

POOLCORP

Operations Manager

Tempe, AZ

$55K - $60K/yr

The Operations Manager directs and coordinates activities involved with procuring products for ... Knowledge of industrial product lines such as pool and spa equipment, chemicals, construction ...

Omni Hotels & Resorts

Spa Lead

Paradise Valley, AZ · On-site

$41K - $56K/yr

Daily supervision of spa desk, salon, and fitness operations. * Inventory and ordering of Spa Desk supplies * Create and maintain Journey Coordinator Weekly Schedule, assist with labor management of ...

Benchmark

Spa Manager - Arizona Biltmore

Phoenix, AZ

The Spa Manager will be responsible for the day-today oversight of the spa and salon operations. This includes direct supervision of spa attendants and receptionists. All team member supervision when ...

Poolcorp

Operations Supervisor

Mesa, AZ

$2.5K/wk

Performs administrative activities associated with the effective management of warehouse operations ... Knowledge of industrial product lines such as pool and spa equipment, chemicals, construction ...

Pool Corporation

Operations Supervisor

Mesa, AZ · On-site

$2.5K/wk

Performs administrative activities associated with the effective management of warehouse operations ... Knowledge of industrial product lines such as pool and spa equipment, chemicals, construction ...

SCP Distributors LLC

Operations Supervisor

Mesa, AZ

$2.5K/wk

Performs administrative activities associated with the effective management of warehouse operations ... Knowledge of industrial product lines such as pool and spa equipment, chemicals, construction ...

Arizona Grand Resort & Spa

General Maintenance

Phoenix, AZ · On-site

$16.50 - $22.75/hr

Report any major repair concerns to Property Operations management promptly. * Execute additional ... The Arizona Grand Resort & Spa's leaders and associates believe each guest should be treated with ...

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All JobsOperations Spa JobsOperations Manager Spa JobsOperations Manager Spa Jobs in Gilbert, AZ

Operations Manager Spa information

See Gilbert, AZ salary details

$30.9K

$63.3K

$118.1K

How much do operations manager spa jobs pay per year?

As of Jul 19, 2026, the average yearly pay for operations manager spa in Gilbert, AZ is $63,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,300.00 per year, depending on experience, location, and employer.

What does a spa operations manager do?

A spa operations manager oversees daily activities of a spa, including staff management, customer service, scheduling, and ensuring compliance with health and safety standards. They coordinate services, manage budgets, and implement policies to ensure a high-quality guest experience.

What does an operations manager do?

An operations manager oversees daily activities to ensure efficient functioning of a spa, including managing staff, scheduling, inventory, and customer service. They develop and implement policies, monitor performance, and coordinate with other departments to meet business goals, often using management tools and requiring leadership skills.

What does an Operations Manager in a spa do?

An Operations Manager in a spa oversees the daily activities and overall operation of the spa facility. They are responsible for managing staff, ensuring high standards of customer service, maintaining inventory and equipment, and implementing policies and procedures to enhance efficiency. Additionally, they often handle budgeting, marketing initiatives, and compliance with health and safety regulations. Their role is crucial in creating a relaxing and professional environment for both clients and employees.

How much do spa managers make in the US?

Spa managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on location, experience, and the size of the spa. Higher salaries are common in luxury or high-end establishments, and management roles often require certifications in hospitality or spa management. Compensation may also include bonuses and benefits based on performance.

What are the key skills and qualifications needed to thrive as an Operations Manager Spa, and why are they important?

To thrive as an Operations Manager Spa, you need expertise in hospitality management, business operations, and staff supervision, often supported by a degree in hospitality or business administration. Familiarity with spa management software, booking systems, and inventory control tools is typically required. Exceptional customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient spa operations, high client satisfaction, and a motivated team, which are critical for business success.

What is the difference between Operations Manager Spa vs Front Desk Supervisor?

AspectOperations Manager SpaFront Desk Supervisor
Primary RoleOversees overall spa operations, staff management, and service qualityManages front desk staff, guest check-in/out, and customer service
Required CredentialsExperience in spa management, hospitality, or related certificationsCustomer service experience, hospitality or spa knowledge often preferred
Work EnvironmentOffice and operational areas within the spa facilityFront desk and reception areas
Employer & Industry UsageCommon in luxury spas, wellness centers, and resortsFound in hotels, resorts, and day spas

The Operations Manager Spa focuses on overall management, staff coordination, and service standards, while the Front Desk Supervisor handles guest interactions and front desk operations. Both roles are essential in the spa industry but differ in scope and responsibilities.

What qualifications do you need to be a spa manager?

A spa manager typically needs a high school diploma or equivalent, with many employers preferring post-secondary education in hospitality, business, or related fields. Relevant experience in spa operations, customer service, or management is essential, along with strong leadership, communication skills, and knowledge of health and safety regulations. Certifications such as massage therapy licenses or industry-specific training can also be advantageous.

What are some common challenges faced by an Operations Manager in a spa environment, and how can they be addressed?

Operations Managers in spas often encounter challenges such as balancing high-quality customer service with efficient staff scheduling and resource management. Another common hurdle is maintaining consistent service standards during peak hours or seasonal fluctuations. To address these challenges, effective communication with the team, investment in staff training, and implementing robust operational procedures are key. Leveraging spa management software can also help streamline daily operations and ensure smooth coordination among therapists, front desk staff, and management.
What are popular job titles related to Operations Manager Spa jobs in Gilbert, AZ? For Operations Manager Spa jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Operations Manager Spa jobs in Gilbert, AZ look for? The top searched job categories for Operations Manager Spa jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Operations Manager Spa jobs? Cities near Gilbert, AZ with the most Operations Manager Spa job openings:
Operations Manager Spa jobs near you
Spa Manager

Spa Manager

Pacific Hospitality Group

Phoenix, AZ • On-site

$41K - $55K/yr

Full-time

Posted 20 days ago

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Description
Pre-Opening Opportunity
This role is a unique opportunity to be part of the pre-opening team for Denu Hotel & Spa, contributing to the launch of a new luxury wellness concept from the ground up. The Spa Manager will play a role in shaping the spa's identity, building and training the team, and bringing the Denu Solstone Spa vision to life.
Responsibilities during the pre-opening phase will include developing SOPs, participating in hiring and onboarding, overseeing vendor and product selection, supporting design and space planning, and ensuring a seamless opening experience for both guests and team members.
This is an opportunity to build, influence, and lead a flagship spa experience within a growing portfolio.
Position Summary
The Spa Manager leads all aspects of the resort spa, ensuring a highly profitable operation that enhances overall guest satisfaction, brand positioning, and total resort revenue. This role oversees daily spa operations, team leadership, retail and treatment revenue, expense control, and collaboration with Rooms and F&B to drive holistic wellness experiences.
What you will accomplish
Key Responsibilities
Operational Leadership
  • Oversee daily spa operations (front desk, locker rooms, treatment rooms, relaxation areas, fitness/wellness if applicable) to ensure smooth, consistent service delivery.
  • Develop, implement, and maintain SOPs for all spa services, guest journeys, cleanliness, sanitation, and safety in line with state and local regulations.
  • Manage scheduling to balance therapist productivity, guest demand, and labor costs.
  • Ensure all licenses, certifications, and inspections are current and compliant.

Financial & Commercial Performance
  • Own the spa P&L: forecast, budget, and deliver revenue, GOP, and flow-through targets.
  • Optimize treatment mix, pricing, and promotions based on demand patterns, comp set, and guest feedback.
  • Drive retail strategy (product curation, merchandising, inventory, and shrink management) to maximize retail capture and average retail per guest.
  • Analyze daily/weekly KPIs (treatment utilization, therapist productivity, revenue per available treatment hour, retail per ticket, payroll %, cost of goods, etc.) and course-correct quickly.

Guest Experience & Brand
  • Curate a specific wellness experience leveraging local ingredients, terroir, and seasonality in treatments and retail.
  • Ensure consistent luxury service standards: personalized greetings, consultative treatment recommendations, warm handoffs to other outlets (F&B, tasting rooms, activities).
  • Monitor guest feedback channels (post-stay surveys, online reviews, in-stay feedback) and drive action plans to maintain top-tier scores.
  • Partner with Marketing/Revenue to create packages, promotions, and content that highlight the spa and wellness offering (e.g., spa + tasting menus, couple retreats, midweek locals offers).

People Leadership
  • Recruit, train, and develop a high-performing spa team (therapists, estheticians, attendants, front desk, supervisors).
  • Implement ongoing product and treatment training with vendor partners and internal trainers.
  • Foster a culture of accountability, wellness, and hospitality; conduct regular 1:1s and performance reviews aligned with KPIs.
  • Create and manage incentive programs for upselling, cross-selling, and retail performance while maintaining service integrity.

Cross-Functional Collaboration
  • Work closely with Rooms, F&B, Sales & Events, and Revenue to integrate spa into group offerings (retreats, weddings, corporate programs) and drive total resort revenue.
  • Coordinate with Engineering and Housekeeping to maintain spa facilities at luxury standards and minimize downtime.
  • Provide accurate, timely information to Sales for proposals, site inspections, and VIP itineraries.

What you will bring
Qualifications
Required
  • 3-5+ years of leadership experience in a spa, wellness center, or luxury hospitality environment; at least 2 years in a supervisory/manager role.
  • Strong financial acumen with proven experience managing a P&L and hitting revenue and profit targets.
  • Demonstrated success in building and leading teams in a high-touch guest environment.
  • Knowledge of spa software/POS systems, inventory control, and scheduling platforms.
  • Excellent communication and interpersonal skills; able to influence across departments.

Great if you have
Preferred
  • Experience in a luxury resort or hotel spa, in a city location.
  • Background as a licensed therapist or esthetician is a plus but not required.
  • Familiarity with Phoenix market and luxury traveler expectations.

Key Performance Indicators (examples)
  • Spa revenue and GOP vs. budget/forecast
  • Revenue per available treatment hour (RevPATH) and utilization %
  • Retail revenue as % of total spa revenue and retail per guest
  • Guest satisfaction scores (spa-specific and overall resort)
  • Staff engagement and turnover
  • Contribution to total hotel revenue and ancillary F&B capture from spa guests

OS&E Coordinator - New Hotel Opening
Position Summary
The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.
Key Responsibilities
  • Coordinate all OS&E procurement activities from project initiation through hotel opening.
  • Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
  • Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.
  • Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.
  • Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
  • Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.
  • Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.
  • Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.
  • Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.
  • Maintain accurate inventory records, asset documentation, and storage organization.
  • Monitor purchase orders, invoices, and expenditures to ensure budget compliance.
  • Assist with room and departmental installations, mock operations, and opening readiness activities.
  • Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.

Physical Requirements:
  • While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a point-of-sale system, use of a jigger, and stirring with a bar spoon.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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