Operations Manager Spa Jobs in Gilbert, AZ (NOW HIRING)

The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all - except for you!

What's in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Are you passionate about the spa industry and providing unforgettable experiences? We are looking for a leader to maintain high luxury spa standards and oversee daily aspects of the spa guest service operation, here at the Fairmont Scottsdale Princess.

What you will be doing:

• Maintain current knowledge of all spa services, pricing, offerings, schedules, promotions, and other services provided at the spa
• Manage all provider scheduling, oversight, and optimization to maximize productivity, operational efficiency, and guest satisfaction
• Complete weekly spa treatment room audits and inspections
• Assist with overseeing the proper training, implementation, and setup for all spa services
• Assist with maintaining vendor relationships while upholding brand standards for services, products, protocols, and retail support
• Assist with product supply inventory, ordering, and receiving
• Assist with coordinating ongoing training, standardization of inventory and control procedures, quality assurance, site inspections, and future development in accordance with Spa Standard Operating Procedures

• Assist with hiring, training, coaching, and holding service providers accountable while ensuring alignment with departmental and business objectives

• Be stationed in the back-of-house office as the primary point of contact for the provider treatment team, providing daily operational support and assisting with the oversight of 60+ service providers, including massage therapists, aestheticians, nail technicians, and hair stylists

• Perform both opening and closing Manager on Duty (MOD) shifts as scheduled

• Maintain a professional appearance at all times by adhering to departmental grooming standards and wearing the full uniform
• Demonstrate professionalism in every interaction with management, guests, and colleagues, treating each individual with respect and integrity
• Maintain positive guest relations at all times, including interactions with resort guests, day spa guests, and telephone inquiries
• Perform other duties and special projects as assigned by the Spa Operations Manager

• Experience working in the spa industry
• Positive attitude
• Knowledge of Book4time and Microsoft office software is an asset.
• Good communication skills
• Committed to delivering a high level of customer service
• Flexibility to respon to a range of different work situations
• Ability to work on your own or in teams
• Adhere to Fairmont Scottsdale Princess grooming guidelines
• Constant standing and walking throughout shift
• Proof of eligibility to work in the United States is required

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS