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Operations Innovation Manager Jobs in Springfield, MA

Excel Dryer

Director of Operations

East Longmeadow, MA · On-site

Bachelor's degree in Operations Management, Engineering, Business, or a related field required ... Leverage input from operators, staff, and customers as a source of feedback and innovation * Ensure ...

The Whiteside Agency

Field Operations Director

Hartford, CT · On-site +1

$126K - $208K/yr

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine ... This includes management of all operations and processes associated with policy service activities ...

DaVita

Regional Home Manager

Stafford, CT · On-site

Report out on facility operation and clinical outcomes to the leadership team * Partner with ... An appetite for continuous improvement and innovation * Associate's degree required Preferred ...

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All JobsOperations Innovation Manager JobsOperations Innovation Manager Jobs in Springfield, MA

Operations Innovation Manager information

See Springfield, MA salary details

$30.9K

$63.2K

$118.1K

How much do operations innovation manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for operations innovation manager in Springfield, MA is $63,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,200.00 per year, depending on experience, location, and employer.

What does an Operations Innovation Manager do?

An Operations Innovation Manager is responsible for identifying, developing, and implementing new strategies, technologies, and processes that improve operational efficiency within an organization. They work closely with cross-functional teams to analyze current workflows, pinpoint areas for improvement, and drive change initiatives. Their goal is to streamline operations, reduce costs, and enhance overall productivity while fostering a culture of innovation.

What are the key skills and qualifications needed to thrive as an Operations Innovation Manager, and why are they important?

To excel as an Operations Innovation Manager, you need expertise in process optimization, project management, and data analysis, often supported by a bachelor's or master's degree in business, engineering, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and innovation management tools is typically required, along with relevant certifications like PMP or Six Sigma. Strong leadership, strategic thinking, and excellent communication skills set top performers apart in this role. These capabilities drive continuous improvement, foster cross-functional collaboration, and ensure the successful implementation of innovative operational solutions.

How does an Operations Innovation Manager typically collaborate with cross-functional teams to drive process improvements?

Operations Innovation Managers frequently work alongside departments such as supply chain, IT, finance, and customer service to identify inefficiencies and develop innovative solutions. They facilitate workshops, lead brainstorming sessions, and coordinate pilot initiatives to ensure proposed changes align with business goals. Strong communication and project management skills are essential, as these managers must bridge gaps between technical experts and operational staff while fostering a culture of continuous improvement.

What is the difference between Operations Innovation Manager vs Business Process Analyst?

AspectOperations Innovation ManagerBusiness Process Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; certifications in process improvement (e.g., Lean, Six Sigma)Bachelor's degree in Business, Management, or related field; certifications in process analysis or improvement
Work EnvironmentCorporate offices, manufacturing plants, or service centers focusing on process innovationOffice settings, analyzing and redesigning business processes across departments
Employer & Industry UsageUsed in manufacturing, logistics, and service industries to drive operational improvementsCommon in consulting firms, large corporations, and industries focusing on process optimization

The Operations Innovation Manager focuses on developing and implementing innovative operational strategies, while the Business Process Analyst primarily analyzes and improves existing processes. Both roles require similar credentials and work environments but differ in scope—one drives innovation, the other optimizes current workflows.

What are popular job titles related to Operations Innovation Manager jobs in Springfield, MA? For Operations Innovation Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Operations Innovation Manager jobs in Springfield, MA look for? The top searched job categories for Operations Innovation Manager jobs in Springfield, MA are:
Operations Innovation Manager jobs near you
Infographic showing various Operations Innovation Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $63,234 per year, or $30.4 per hour.

Technology Operations Engineer

The Travelers Indemnity Company

Hartford, CT • On-site

$94K - $155K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

Job description

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Technology
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$94,400.00 - $155,800.00
Target Openings
1
What Is the Opportunity?
Travelers is seeking a Technology Operations Engineer I to join our Cross-Platform Problem Management organization as we grow and transform our Enterprise Technology Solutions organization. Our Technology Operations Engineers help ensure the reliability, scalability, and performance of critical systems through a combination of software engineering and infrastructure expertise. Technology Operations Engineers are responsible for building and maintaining automated solutions to manage system availability, incident response, monitoring, and capacity planning. These roles will collaborate closely with development teams, product owners, infrastructure, and operations teams to implement best practices and technical solutions to drive continuous improvement in service health while reducing operational toil and increasing deployment velocity. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.What Will You Do?
  • Responsible for performing analysis, design, and implementation of reliability-focused infrastructure, services, and tooling across cloud and on-premises environments with a high degree of accuracy.

Technical Execution:
  • Conduct root cause analyses for service disruptions, identifying opportunities for prevention and improvement in service restoration.
  • Leverage AI capabilities to streamline identification of potential problems, trends, and solutions
  • Define and implement technical requirements for infrastructure provisioning, monitoring, and deployment using Infrastructure-as-Code (IaC) methodologies.
  • Design and enhance CI/CD pipeline workflows to improve deployment automation, rollback safety, and service reliability while resolving infrastructure issues of intermediate complexity.
  • Configure and optimize cloud-based and on-premises systems to ensure high availability, performance, and operational resilience.
  • Implement and maintain monitoring, alerting, and incident response systems while ensuring adherence to security protocols in both cloud and on-premises deployments.
  • Work independently on well-scoped SRE engineering problems while prioritizing tasks in alignment with business objectives.
  • Collaborate with software, platform, and infrastructure engineers to improve system reliability, scalability, and performance across hybrid environments.
What Will Our Ideal Candidate Have?
Technical Expertise & Education:
  • 3 years of site reliability/systems administration experience preferred.
  • 8+ years of experience in network engineering, supporting large-scale hybrid cloud environments, including AWS. Ability to independently troubleshoot service disruptions and implement change through, but not limited to LAN/WAN, Load Balancing, Routing, Switching, Firewalls, DNS, and Network Security Bundles.
  • Foundation in ITIL methodologies preferred
  • Experience in ServiceNow a plus
  • Domain Expertise - Demonstrated track record of reliability expertise including the ability to understand system reliability concepts necessary to do the job effectively, demonstrate willingness, cooperation, and concern for business issues, and possess in-depth knowledge of immediate systems worked on.

Strategic & Business Acumen:
  • Delivery - Intermediate delivery skills including the ability to deliver reliability work at a steady, predictable pace to achieve commitments, decompose reliability assignments into small batch deployments, and contribute to reliability architecture tradeoff and negotiation discussions.
  • Problem Solving - Proven problem-solving skills including system debugging abilities, allowing you to determine source of issues in unfamiliar systems or environments, ability to recognize and solve repetitive reliability problems proactively and permanently, recognize mistakes using them as learning opportunities, and break down large reliability problems into smaller, more manageable ones.

Leadership & Influence:
  • Strong communication skills that enable clear, concise interactions with team members and stakeholders. Your ability to document work in an accessible manner, ask clarifying questions on requirements, and actively listen ensures seamless collaboration. You welcome constructive feedback and use it to continuously improve your approach to challenges.
  • You demonstrate intermediate leadership capabilities with a proven track record of self-motivation and initiative. Your ability to identify and pursue personal growth opportunities in technology technologies shows your commitment to professional development and positions you to take on increasing responsibilities within our team.

What is a Must Have?
  • Bachelor's degree in computer science, related STEM field, or its equivalent in work experience plus 2 years of technology operations or related engineering experience.

What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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