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Operations Innovation Manager Jobs in Springfield, MA

Excel Dryer

Director of Operations

East Longmeadow, MA · On-site

Bachelor's degree in Operations Management, Engineering, Business, or a related field required ... Leverage input from operators, staff, and customers as a source of feedback and innovation * Ensure ...

The Whiteside Agency

IAM Operations Engineer

Hartford, CT · Remote

$126K - $208K/yr

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine ... Identity and Access Management (IAM) team within Travelers Cybersecurity organization is seeking ...

The Whiteside Agency

IAM Operations Engineer

Hartford, CT · Remote

$126K - $208K/yr

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine ... Identity and Access Management (IAM) team within Travelers Cybersecurity organization is seeking ...

The Whiteside Agency

Field Operations Director

Hartford, CT · On-site +1

$126K - $208K/yr

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine ... This includes management of all operations and processes associated with policy service activities ...

Pwc

Cloud Platform Delivery Lead - Azure: Manager

Hartford, CT · On-site

$64 - $83.50/hr

Industry/Sector Not Applicable Specialism Product Innovation Management Level Manager & Summary At ... operational readiness to support stable production outcomes. Demonstrates extensive knowledge of ...

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Operations Innovation Manager information

See Springfield, MA salary details

$30.9K

$63.2K

$118.1K

How much do operations innovation manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for operations innovation manager in Springfield, MA is $63,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,200.00 per year, depending on experience, location, and employer.

What does an Operations Innovation Manager do?

An Operations Innovation Manager is responsible for identifying, developing, and implementing new strategies, technologies, and processes that improve operational efficiency within an organization. They work closely with cross-functional teams to analyze current workflows, pinpoint areas for improvement, and drive change initiatives. Their goal is to streamline operations, reduce costs, and enhance overall productivity while fostering a culture of innovation.

What are the key skills and qualifications needed to thrive as an Operations Innovation Manager, and why are they important?

To excel as an Operations Innovation Manager, you need expertise in process optimization, project management, and data analysis, often supported by a bachelor's or master's degree in business, engineering, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and innovation management tools is typically required, along with relevant certifications like PMP or Six Sigma. Strong leadership, strategic thinking, and excellent communication skills set top performers apart in this role. These capabilities drive continuous improvement, foster cross-functional collaboration, and ensure the successful implementation of innovative operational solutions.

How does an Operations Innovation Manager typically collaborate with cross-functional teams to drive process improvements?

Operations Innovation Managers frequently work alongside departments such as supply chain, IT, finance, and customer service to identify inefficiencies and develop innovative solutions. They facilitate workshops, lead brainstorming sessions, and coordinate pilot initiatives to ensure proposed changes align with business goals. Strong communication and project management skills are essential, as these managers must bridge gaps between technical experts and operational staff while fostering a culture of continuous improvement.

What is the difference between Operations Innovation Manager vs Business Process Analyst?

AspectOperations Innovation ManagerBusiness Process Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; certifications in process improvement (e.g., Lean, Six Sigma)Bachelor's degree in Business, Management, or related field; certifications in process analysis or improvement
Work EnvironmentCorporate offices, manufacturing plants, or service centers focusing on process innovationOffice settings, analyzing and redesigning business processes across departments
Employer & Industry UsageUsed in manufacturing, logistics, and service industries to drive operational improvementsCommon in consulting firms, large corporations, and industries focusing on process optimization

The Operations Innovation Manager focuses on developing and implementing innovative operational strategies, while the Business Process Analyst primarily analyzes and improves existing processes. Both roles require similar credentials and work environments but differ in scope—one drives innovation, the other optimizes current workflows.

What are popular job titles related to Operations Innovation Manager jobs in Springfield, MA? For Operations Innovation Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Operations Innovation Manager jobs in Springfield, MA look for? The top searched job categories for Operations Innovation Manager jobs in Springfield, MA are:
Operations Innovation Manager jobs near you
Infographic showing various Operations Innovation Manager job openings in Springfield, MA as of May 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $63,234 per year, or $30.4 per hour.

IAM Operations Engineer

The Travelers Indemnity Company

Hartford, CT • On-site

$126K - $208K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Job description

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Technology
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$126,500.00 - $208,700.00
Target Openings
1
What Is the Opportunity?
Identity and Access Management (IAM) team within Travelers Cybersecurity organization is seeking IAM Operations Engineer to join the IAM Operations support team.
Responsible for reviewing servers and applications performance metrics to identify bottlenecks, address issues and enhance efficiency. Works across organization with diverse engineering teams and lines of business to quickly troubleshoot, identify and resolve business impacting incidents. Remains organized, focused and cool-headed while working under immense pressure. Participates in 24/7 critical applications support occasionally working after hours and weekends to implement changes or troubleshoot and resolve issues. Possesses great communication skills (written and oral) handling sometimes difficult conversations with customers. Ability to multi-task in an environment of changing priorities
This position requires a technical, self-driven, self-learning, people-oriented individual that will thrive under quickly changing challenging situations.
Under general supervision, demonstrates a general understanding of the activities performed related to Identity and Access Management support. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management, and technical resources. Facilities and/or participates in the design, development, and implementation of technology solutions supporting one or more business and/or technology area. Ability to multi-task in an environment of changing priorities. This job does not manage others.
Primary Job Duties & Responsibilities
  • Provide production support to various Web Access Management services supported by IAM, including, SiteMinder, Access Gateway, Okta, Profile Abstraction data provisioning, SSO certificates renewal.
  • Provide production support for Identity Management services supported by IAM including Sailpoint IIQ, SailPoint nightly batch processes checkout, MFA.
  • Setup and support Autosys batch jobs.
  • Coordinate with different teams to close open issues by doing continuous follow ups.
  • Provide support for all Identity & Access Management services by setting up changes, resolving incidents, investigating problem and complete service requests.
  • Coordinate and communicate LOB impacting changes at cross LOB meetings.
  • Implement changes during application change windows adhering to ECRM guidelines.
What Will Our Ideal Candidate Have?
  • Job Specific Technical Skills & Competencies
  • Working experience of Identity & Access Management skills like Okta SSO and SailPoint ISC
  • Working experience of server administration and usage of remote admin tools
  • Good knowledge of Unix and Windows Operating systems SQL
  • Good knowledge of LDAP server installation, configuration and directory support
  • Good knowledge of SQL commands
  • Good knowledge of F5(Load balancer), DNS, DHCP, & IP configuration
  • Good knowledge of servers service monitoring
  • Working experience of Active Directory/AD LDS, Azure
  • Experience with ServiceNow
  • Experience with AI
  • Good to have scripting knowledge like Perl/Shell/Powershell or any other scripting knowledge

Environmental / Work Schedules / Other
  • Work off hours and weekends
  • Participate in nights and weekends critical applications on call support
  • Ability to learn new skills
What is a Must Have?
  • Bachelor's degree in Computer Science, similar degree, or its equivalent in work experience.
  • 4 years of experience in Information Technology Security Engineering or Software engineering.

What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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