Operations Innovation Manager Jobs in Springfield, MA

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Assistant Operations Manager at PeoplesBank Arena supports the daily operations of the facility, with a primary emphasis on custodial operations and maintaining a high standard of cleanliness throughout the building. This role is responsible for ensuring the arena meets or exceeds cleanliness and sanitation expectations before, during, and after events to support overall guest satisfaction. While cleaning and custodial oversight are a central focus, this position also assists with broader facility operations, including event setups, breakdowns, and building readiness. Working closely with the Operations team, the Assistant Operations Manager helps oversee staff, support event conversions, and ensure the facility is consistently prepared for all events. This position reports directly to the Operations Manager and plays a key role in both the presentation and functionality of the arena.

This role pays an annual salary of $47,500-$57,500

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 14, 2026.

• Oversee day-to-day custodial operations to ensure the facility meets or exceeds cleanliness and sanitation standards at all times.
• Plan, coordinate, and supervise pre-event, event-day, and post-event cleaning activities across all public and back-of-house areas, including restrooms, locker rooms, concourses, and seating areas.
• Ensure timely and efficient post-event cleanups, restoring the building to event-ready condition.
• Direct light and heavy cleaning tasks, including sweeping, mopping, waste removal, and restroom servicing.
• Monitor and enforce proper use of cleaning chemicals in accordance with SDS guidelines and ensure staff are utilizing appropriate PPE.
• Supervise, train, and direct union and part-time custodial staff, including task delegation, coaching, and performance oversight.
• Conduct routine building inspections to evaluate cleanliness, identify deficiencies, and address maintenance or safety concerns.
• Support event conversions, including setup and breakdown of arena equipment, ensuring coordination between cleaning and operational needs.
• Assist in fulfilling event setup requirements and ensuring spaces are properly prepared and maintained throughout events.
• Support and enforce operational procedures related to cleaning, changeovers, and workplace safety.
• Assist with administrative duties including scheduling, payroll, and documentation related to staff and operations.
• Perform other duties as assigned by the Operations Manager.

• Previous operations or facility management experience preferred; experience in an arena, convention center, or public assembly facility is a plus.
• 2-3 years of supervisory or team lead experience preferred.
• Ability to work flexible hours, including overnights, weekends, and holidays.
• Strong interpersonal and communication skills, with the ability to lead and motivate staff.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to work in a fast-paced, high-pressure environment.
• Familiarity with OSHA requirements and workplace safety programs preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) preferred.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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