Operations Implementation Manager Jobs in Virginia

About Compass Behavioral Group

Compass Behavioral Group is one of Virginia’s largest and most respected providers of behavioral and mental health services. We deliver compassionate, evidence-based care to children, adolescents, and their families, and we invest deeply in the development of the clinicians who serve them.
Position Summary

Compass Behavioral Group is seeking a practical, people-first AI Implementation & Adoption Specialist to help our clinicians, administrators, and business teams become more effective in how they use artificial intelligence across every area of our organization.

This is not a heavy machine-learning engineering role. It is a hands-on, applied role for a change-agent who loves solving real workflow problems, teaching others, and translating emerging AI capabilities into measurable value for a behavioral health organization. You will be the person who helps a therapist cut hours off documentation, helps intake teams route urgent inquiries through established clinical protocols, helps billing reduce denials, and helps leadership make smarter decisions with better data.

You will identify high-value AI opportunities, pilot and implement approved tools, build reusable prompts and standard operating procedures (SOPs), train staff at every level, and partner with compliance and IT to ensure every solution is HIPAA-safe, ethically sound, and never replaces human clinical judgment. You will work across clinical, administrative, billing, HR, compliance, intake/admissions, scheduling, and leadership workflows.

If you are excited by the idea of making a behavioral health organization more efficient and effective by putting practical AI into the hands of the people who serve clients, this role is for you.

What You Will Do (Key Responsibilities)

• Discover and prioritize opportunities. Partner with clinicians, BCBAs, licensed professionals, therapists, supervisors, intake staff, billing, HR, and leadership to understand operational pain points and identify where AI can save time, reduce manual effort, improve quality, and unlock better ways of working across both behavioral health and business operations.

• Implement and integrate AI tools. Lead the rollout of approved, compliance-reviewed AI tools only (e.g., generative AI assistants, clinical documentation support, scheduling optimization, intake and admissions automation, billing/revenue-cycle support, analytics dashboards) into existing systems and daily workflows, ensuring PHI is never entered into unapproved public AI tools.

• Build reusable, standardized assets. Develop and maintain prompt libraries, templates, SOPs, and repeatable workflows so that AI use across Compass is consistent, safe, and easy to adopt.

• Pilot and measure outcomes. Design and run focused pilot projects with clear, measurable goals, such as documentation time saved, reduced no-shows, faster intake response, improved claim accuracy, and higher staff adoption; then scale what works.

• Train, coach, and enable staff. Create and deliver role-specific training so clinical and business staff feel confident and capable using AI well. Act as an approachable internal expert and ongoing resource.

• Lead change management. Listen to frontline staff, translate workflow frustrations into practical AI solutions, communicate wins, and help the organization see AI as a tool that complements, never replaces, the human connection at the heart of care.

• Establish responsible AI governance. Collaborate with compliance, IT, and leadership to create and maintain AI usage guidelines, HIPAA and PHI safeguards, vendor evaluation standards, and review processes that keep Compass aligned with evolving regulatory and ethical requirements.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Data Science, Business, Healthcare Administration, or a related field, or equivalent demonstrated experience.

• Applied experience implementing or operationalizing AI, automation, or generative AI tools in a real business or healthcare setting.

• Strong working knowledge of generative AI tools (e.g., ChatGPT, Microsoft Copilot, Google Gemini, Claude) and workflow/automation platforms.

• Demonstrated ability to translate technical concepts for non-technical stakeholders and to coach people who are new to AI.

• Experience designing and running pilots with measurable outcomes and reporting results to leadership.

• Solid understanding of data privacy, security, and compliance principles, including HIPAA as it applies to protected health information (PHI).

• Excellent communication, facilitation, and problem-solving skills, with a collaborative, service-oriented mindset

Important Note on Scope

At Compass Behavioral Group, AI is an adjunctive tool that supports clinicians and staff. It does not diagnose, treat, triage crises independently, or replace licensed clinical judgment. The AI Implementation & Adoption Specialist will help the organization adopt AI responsibly within a robust ethical and regulatory framework that preserves the human connection central to behavioral health careWhat We Offer

Benefits:

• Competitive Salary

• Paid time off

• Retirement plan

• Medical, dental, and vision insurance

• Short-term and long-term disability coverage

• Life insurance

• Health Savings Account (HSA)

• 401(k) with company match

• Mileage, phone, and supplies reimbursement

• Employee bonuses and advancement opportunities

• A supportive, team-oriented work environment with a culture of continual learning and mutual accountability.

• Meaningful work that directly improves how we serve youth, adults, and families across Virginia.

• Ongoing professional development and the opportunity to shape AI strategy at one of Virginia's leading behavioral health providers.

Take the Next Step in Your Career!
Join Compass and discover a company that values your expertise, supports your growth, and empowers you to make a meaningful difference in the lives of the children and families we serve.

To learn more about Compass, watch this short video: https://compassva.com/discoverwhatsnext.