Operations Implementation Manager Jobs in Tennessee

Matter Health delivers primary and preventive healthcare directly to older adults living in affordable housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. As we rapidly expand across the country, we are building a team of mission-driven professionals who thrive in fast-paced, collaborative environments.

Total Healthcare. Where you live.

Matter Health is seeking an experienced Director of Facilities and Supply Chain Operations to lead the physical infrastructure and supply chain capabilities that support our operations and continued growth.

In this role, you will oversee Matter Health’s market and administrative offices while owning procurement, inventory, distribution, and field logistics. For each new market launch, you will ensure facilities open on schedule, teams are fully equipped to deliver care, and spending remains within approved budgets.

You will collaborate closely with Operations, Clinical Operations, Implementation, Technology, Compliance, Legal, and external partners to establish consistent standards, scalable systems, and reliable processes across markets.

This position is ideal for a hands-on leader who takes ownership, operates effectively in a growing environment, and can move seamlessly between strategy and execution. The role will begin as an individual contributor, with the opportunity to define, hire, and lead a facilities and supply chain team as Matter Health expands.

• Oversee Matter Health’s multi-site portfolio of market and administrative offices, including maintenance standards, preventive maintenance, and site remediation

• Lead site selection, financial analysis, lease negotiations, and final site recommendations in partnership with Legal and Real Estate

• Manage office buildouts and fit-outs, ensuring projects are completed on schedule, within budget, and according to established quality standards

• Own facilities, procurement, and capital budgets, including spend management, variance reporting, and risk mitigation

• Manage the end-to-end supply chain for medical supplies, clinical equipment, consumables, and other operational needs

• Oversee cold-chain processes, point-of-care testing and lab logistics, durable medical equipment, medical waste, and controlled-substance handling

• Establish reliable field-kitting and replenishment processes for clinicians providing care in homes and community settings

• Set inventory levels, replenishment schedules, and accountability measures to reduce stockouts and ensure supply readiness

• Lead vendor sourcing, pricing negotiations, contract recommendations, performance management, and vendor escalation or replacement

• Implement and manage purchasing or ERP, inventory-management, and facilities-management systems across markets

• Coordinate physical infrastructure and supply readiness for new-market launches, establishing timelines and escalating risks early

• Ensure facilities and supply chain operations comply with applicable healthcare, safety, life-safety, ADA, and regulatory requirements

• Develop and implement building and field-staff safety programs, including training, rollout, and ongoing execution

• Maintain and annually test emergency-preparedness and business-continuity plans for facilities and critical supply lines

• Drive year-over-year cost savings through sourcing strategy, standardization, process improvement, and spend analysis

• Define and build the facilities and supply chain team as the organization’s market portfolio grows

• Bachelor’s degree in supply chain, facilities, engineering, operations, business, healthcare administration, or a related field—or equivalent professional experience

• 10–12+ years of progressive experience across facilities and supply chain operations

• Demonstrated experience owning a multi-site facilities portfolio at the Director level or equivalent

• Experience with site selection, lease negotiations, and buildout delivery across multiple states

• Supply chain and procurement leadership experience spanning sourcing, vendor management, inventory, and distribution

• Experience independently managing complex projects, budgets, vendors, and operational timelines from start to finish

• Hands-on experience implementing or administering purchasing or ERP, inventory-management, and facilities-management systems

• Strong sourcing, vendor-management, contract-negotiation, and financial-analysis skills

• Prior experience leading a team, with the interest and ability to build a new function and team from the ground up

• Emergency-preparedness and business-continuity planning experience in healthcare or another regulated environment

• Excellent organizational, analytical, and communication skills

• Ability to operate effectively in a fast-growing environment with evolving priorities

• Healthcare clinical supply chain experience involving cold chain, lab logistics, durable medical equipment, medical waste, or controlled substances

• Experience establishing a procurement platform or supply chain function for the first time

• Experience supporting physical infrastructure and supply readiness for new locations or market launches

• Familiarity with Medicare Advantage, Medicaid, or in-home and community-based care

• Experience overseeing facilities and supply chain operations across multiple markets or states

• Process-improvement, standardization, or workflow-optimization experience

• Maintaining safe, compliant, and operationally ready facilities across Matter Health’s markets

• Delivering new locations, buildouts, and supply operations on schedule and within approved budgets

• Ensuring clinical and field teams consistently have the supplies and equipment needed to deliver care

• Establishing scalable procurement, inventory, facilities, and vendor-management processes

• Building strong partnerships with internal teams, vendors, contractors, and external organizations

• Identifying risks early and implementing solutions that protect market-launch timelines

• Delivering measurable cost savings and total-cost-of-ownership improvements

• Developing and executing effective building and field-staff safety initiatives

• Building a high-performing facilities and supply chain team as Matter Health continues to grow

This role follows a hybrid work schedule. Team members are expected to work onsite at our Nashville office on a regular basis, with the flexibility to work remotely as well. Specific in-office days may be determined in collaboration with your manager.

We believe where someone lives should never determine the healthcare they receive. Every team member at Matter Health plays an important role in expanding healthcare access for older adults living in affordable housing communities. Our work removes barriers to care and improves lives through relationship-based healthcare.

If you are passionate about supporting providers, improving healthcare operations, and contributing to a mission-driven organization, we want to meet you.

Total Healthcare. Where you live.

We are committed to supporting the whole person—at work and beyond. Full-time team member benefits begin the first of the month following your start date.

• Medical, dental, and vision coverage

• Employer-funded HSA options

• Employer-paid life and disability insurance

• Voluntary illness, accident, and hospitalization coverage

• Access to Matter Health’s in-person and virtual care services

• Competitive compensation

• 401(k) with company match beginning at Day 60

• Access to financial wellness resources

• Up to 4 weeks of Paid Time Off

• 10 paid company holidays

• 2 volunteer days annually

Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.