Operations General Manager Jobs in Raleigh, NC (NOW HIRING)

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay rate for this position is $75-85K Plus Bonus

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: Lucky Strike Entertainment Benefits

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our General Managers help bring this vision to life every day for guests of their centers-and have a great time doing so. The General Manager role is an active one where you're on your feet, coordinating multiple team members, and problem-solving in real time. 

Our General Managers oversee all aspects of how their centers operate, from entertainment to food & beverage sales, to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical job (spoiler alert: it's way better). 

ESSENTIAL DUTIES: Get a glimpse of all you'll experience as a General Manager 

GENERATE & MONITOR CENTER REVENUE 

• Help develop financial operational plans/budgets and monitor their performance to achieve your center's financial goals, including driving food & beverage sales. Review and control labor costs and other expenses. 

BE AN OPERATIONAL PRO 

• Floor management is the name of the game; manage the day-to-day operations of your center, scheduling, planning, organizing, and communicating effectively with your team. 

TRAIN YOUR TEAM 

• Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports which may include: Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers. 

REVIEW CENTER PERFORMANCE 

• Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly. 

RALLY THE TROOPS 

• Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise. 

MAKE GUESTS PRIORITY #1 

• Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied. 

DRIVE FOOD & BEVERAGE SALES 

• Oversee the management and expansion of your center's Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture. 

REMAIN FLEXIBLE 

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center. 

WHO YOU ARE 

As a General Manager, you're a customer service pro who knows what it's like to work in a fast-paced environment and who thrives in that energy. You're highly attuned to the guest experience, accountable for your performance (and that of the teams you'll manage), and are a strong team player across the board. You're also an extraordinary problem-solver and trouble-shooter and have at least a few years of full service restaurant management experience under your belt. 

DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team 

• 5+ Years of Management Experience related to full service kitchen, bar, restaurant, and food service operations 
• Bachelor's Degree 
• Basic business math, accounting skills, and strong analytical/decision-making skills 
• Strong Team Player 
• Exceptional "People Developer" 
• Customer Service Pro 
• Knowledge of POS register systems 
• Solid Communication Skills 

WORK ENVIRONMENT/ PHYSICAL DEMANDS:  

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance. 

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