Operations Excellence Manager Jobs in Connecticut

ESSENTIAL DUTES AND RESPONSIBILITIES

Leadership

• Build and lead a high-performing procurement operations excellence organization across governance, systems, data, analytics, and process excellence.
• Partner with broader Procurement organization, Finance, IT, Operations, and venue leaders to align priorities and drive value.
• Drive talent management including recruiting, performance management, coaching, and succession planning.
• Foster a culture of collaboration, continuous improvement, and innovation.
• Trusted advisor to business unit leaders and SVP Procurement in support of driving procurement strategy and procurement operations excellence.

Procurement Governance & Operating Model

• Develop and maintain the enterprise procurement governance framework, including policies, standards, process documentation, and controls.
• Establish the global Procurement Operating Model with consistent roles, workflows, SLAs, and RACI alignment.
• Create and manage Legends' procurement policy architecture-including sourcing thresholds, delegation of authority, contract requirements, supplier onboarding standards, and compliance controls.
• Drive adoption of bestpractice procurement, supplier management, and inventory processes across all venues and business units.
• Partner with Legal, Finance, Risk, and Audit to ensure adherence to regulatory, contractual, and financial governance requirements.
• Define and manage procurement KPIs across cost, efficiency, quality, compliance, and user experience.
• Own savings tracking methodology, baselines, Finance validation, and performance reporting.
• Lead QBRs with senior executives and publish scorecards.

Process Excellence & Continuous Improvement

• Lead endtoend process mapping, optimization, and automation across requisitioning, sourcing, contracting, purchasing, receiving, invoicing, inventory, and supplier management.
• Benchmark procurement processes against industry standards and define KPI targets for accuracy, efficiency, compliance, and speed.
• Champion continuous improvement initiatives leveraging Lean, Six Sigma, and digital transformation.

Digital Enablement, Data & Reporting

• Define and own the multiyear Procurement Technology Roadmap that must scale, in partnership with IT, Finance, and functional stakeholders.
• Lead adoption of AIenabled procurement capabilities, including intelligent document processing, predictive analytics, conversational interfaces, risk monitoring, and automated workflow optimization.
• Build and scale an integrated AIenabled Work Orchestration Platform to streamline intake, routing, approvals, exception handling, and crossfunctional collaboration.
• Oversee development of a Client Portal for realtime visibility into spend, supplier performance, contracts, KPIs, and savings dashboards.
• Lead deployment of a Vendor Portal to streamline onboarding, compliance documentation, catalog updates, and supplier performance reviews.
• Ensure seamless integration across ERP/Finance systems, POS, inventory systems, and supplier networks.
• Oversee system management, configuration governance, release management, training, and user experience enhancements.
• Own the enterprise procurement data strategy, data governance, and coordinate closely with IT and Finance on master data management.
• Build supplier data pipelines enabling a robust database of transaction and catalog data.
• Define and maintain global procurement dashboards across spend, utilization, savings, inventory accuracy, supplier performance, cycle times, and risk.
• Work with IT to ensure data quality through cleansing, validation, and automated controls.
• Deliver insights using advanced analytics, forecasting, predictive models, and BI tools.

Qualifications

• Bachelors Degree, MBA preferred.
• 15+ years in procurement or supply chain with proven success leading procurement operations or transformation and major technology implementation.
• Expertise in source / procuretopay, eProcurement tools, inventory systems, and supplier management.
• Strong understanding of procurement governance, policy development, and compliance.
• Advanced proficiency with analytics platforms and data visualization.
• Exceptional leadership and stakeholder management skills.
• Proven track record leading sourcing and procurement across multiple spend categories, with particular emphasis on food and beverage.
• Deep negotiation and contract management skills.
• Strong leadership, communication, and stakeholder management abilities.

Skills and Abilities

• Passion for live entertainment, culinary innovation, and venue experience.
• Strong experience with food and beverage inventory management and purchasing.
• Energetic, collaborative leader with strong commercial and operational acumen.
• Strategic thinker with a bias for execution and results.
• Business Partnership & Influence
• Data-Driven Decision Making
• Change Leadership
• Supplier Relationship Management
• Financial Acumen

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all LegendsGlobalpolicies and applicable laws.

COMPENSATION

Competitive salary range of $175,000 - $200,000 plus bonus potential, commensurate with experience and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location:Hybrid w/ travel as needed. Preferred locations - Dallas,TX, New York City, NY, Norwalk, CT (Corporate, US)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.