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Operations Director Jobs in Ridgefield, CT (NOW HIRING)

pitneybowes

Director, Payments Operations

Shelton, CT

$170K - $180K/yr

Focus on outcomes that drive impact and growth You Are A Director, Payments Operations who leads the modernization, scaling, and daily performance of Pitney Bowes' endtoend payments ecosystem. You ...

Gartner

Director, Security Operations

Stamford, CT

The Director, Security Operations role is highly technical and leads the operational response to security events and incidents as well as provides a point of escalation. You will be deeply involved ...

Aon Corporation

Data Solutions Director

Norwalk, CT · On-site

$150K - $200K/yr

Aon is looking for a Director - Compensation, Data Solutions - Norwalk, CT, New York Metro Area Aon ... Collaborate with cross-functional teams (operations, offshore, tech, business) to ensure smooth ...

Aon Corporation

Director, Data Solutions

Norwalk, CT · On-site

Aon is looking for a Director, Data Solutions - Consulting & Professional Services Sector - United States Aon is in the business of better decisions At Aon, we shape decisions for the better to ...

Aon Corporation

Director, Data Solutions

Norwalk, CT · On-site

Aon is looking for a Director, Data Solutions - Consulting & Professional Services Sector - United States Aon is in the business of better decisions At Aon, we shape decisions for the better to ...

The Luke Brasserie

Director of Operations

New Haven, CT · On-site

event and restaurant space seeks experienced hospitality professional work closely with chef owner on day to day restaurant operations More detail about The Luke Brasserie, please visit -The-Luke ...

DaVita, Inc.

Healthcare Operations Manager

Smithtown, NY · On-site

$96K - $120K/yr

Partner with Regional Operations Director to identify and address employee and patient concerns to ... drive towards Regional goals and standards Now is your time to explore your next journey-at DaVita.

DaVita

Healthcare Operations Manager

Patterson, NY · On-site

You will have the support and guidance of your director, regional peers and the greater company to ... Partner with Regional Operations Director to identify and address employee and patient concerns to ...

DaVita

Healthcare Operations Manager

Huntington, NY

You will have the support and guidance of your director, regional peers and the greater company to ... Partner with Regional Operations Director to identify and address employee and patient concerns to ...

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All JobsOperations Director JobsOperations Director Jobs in Ridgefield, CT

Operations Director information

See Ridgefield, CT salary details

$33.9K

$107.2K

$178.8K

How much do operations director jobs pay per year?

As of Jun 25, 2026, the average yearly pay for operations director in Ridgefield, CT is $107,244.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,200.00 and $135,000.00 per year, depending on experience, location, and employer.

How does an Operations Director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What does an operations director do?

An operations director oversees the daily activities and strategic planning of an organization to ensure efficiency and effectiveness. They manage departments, develop policies, and coordinate resources, often using tools like enterprise resource planning (ERP) systems, and require strong leadership and organizational skills.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

Is operations a high paying job?

Operations Director roles are generally high-paying positions within organizations, often reflecting the level of responsibility, experience, and industry. Salaries can vary widely based on company size, location, and sector, but they typically offer competitive compensation compared to other management roles.

How much does a head of operations get paid?

The salary of an Operations Director typically ranges from $80,000 to $180,000 annually, depending on the industry, company size, and location. Experienced professionals with strong leadership skills and operational expertise may earn higher compensation, often supplemented with bonuses and benefits.

What are the key skills and qualifications needed to thrive as an Operations Director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.

Who is higher, COO or director of operations?

In most organizations, the Chief Operating Officer (COO) is a senior executive who oversees the company's overall operations and reports directly to the CEO. The Director of Operations typically manages day-to-day operational activities and reports to the COO or other senior leaders, making the COO higher in the organizational hierarchy.
More about Operations Director jobs
What are the most commonly searched types of Operations jobs in Ridgefield, CT? The most popular types of Operations jobs in Ridgefield, CT are:
What cities near Ridgefield, CT are hiring for Operations Director jobs? Cities near Ridgefield, CT with the most Operations Director job openings:
Operations Director jobs near you

Director, Payments Operations

pitneybowes

Shelton, CT

$170K - $180K/yr

Full-time

Posted 23 days ago

Job description

We're hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together...that's The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We're looking for people who:

  • Act with urgency, accountability, and purpose

  • Deliver high quality work with consistency and pride

  • Collaborate effectively and elevate those around them

  • Focus on outcomes that drive impact and growth

Job Description:

You Are

A Director, Payments Operations who leads the modernization, scaling, and daily performance of Pitney Bowes' endtoend payments ecosystem. You own customer payment processing and application, postage and shipping funding flows, reconciliation, automation delivery, and the operational relationships with both Citizens Bank and PB Bank. Operating in a matrixed environment, you drive disciplined transformation, operational excellence, and a highperformance culture across a specialist, crossfunctional team.

You Will

  • Lead Payments Transformation - Oversee the endtoend evolution of payments operations, from customer payments into PB to funding of postage and shipping products.

  • Build a MultiYear Roadmap - Scale payments services with improved speed, reliability, and customer experience across all channels.

  • Deliver Automation & Efficiency - Identify and implement automation opportunities that reduce manual effort and error rates.

  • Serve as Payments SME - Influence product, technology, and commercial decisions with deep payments expertise.

  • Improve Customer Experience - Drive measurable CX improvements across all payments touchpoints, from initiation through reconciliation.

  • Establish CX Metrics - Build feedback loops and KPIs to continuously monitor and enhance the payments journey.

  • Partner CrossFunctionally - Work with Customer Support, Product, and Technology to resolve systemic issues and embed improvements.

  • Oversee Daily Payments Processing - Ensure accuracy, timeliness, and compliance across all payment types.

  • Own Reconciliation - Maintain financial integrity and resolve discrepancies promptly.

  • Define Controls & SLAs - Maintain operational controls, SLAs, and escalation frameworks.

  • Monitor KPIs - Track performance, cash flow metrics, and risks; report to senior leadership.

  • Manage Banking Partnerships - Lead operational relationships with Citizens Bank and PB Bank, ensuring compliance and performance.

  • Run Governance & Issue Resolution - Lead forums, reviews, and escalations with banking partners.

  • Stay Current on Regulation - Ensure operations comply with legal, regulatory, and risk frameworks.

  • Lead a HighPerformance Team - Set direction, build capability, and foster an inclusive, accountable culture.

  • Recruit & Develop Talent - Attract and grow specialist payments operations professionals.

You Bring

  • Leadership Experience in Payments - Background in payments operations, financial services, or regulated environments.

  • Transformation Track Record - Proven success delivering automation, process improvement, and scalable capabilities.

  • Deep Payments Knowledge - Expertise in payment rails, reconciliation, funding flows, and banking compliance.

  • Bank/Fintech Partnership Experience - Experience overseeing thirdparty banking or fintech relationships with regulatory accountability.

  • Strong People Leadership - Ability to lead leaders in a matrixed, crossfunctional environment.

  • Executive Communication Skills - Skilled at engaging stakeholders at all levels.

  • CustomerCentric Mindset - Experience embedding CX improvements into operational processes.

  • Operational Agility - Ability to manage multiple priorities in fastmoving, evolving environments.

Preferred

  • B2B Payments Experience - Exposure to B2B payments, postage/shipping funding, or SaaSadjacent financial operations.

  • Regulatory Familiarity - Understanding of OCC, FDIC, and statelevel frameworks relevant to nonbank partners.

  • Platform Experience - Familiarity with ERP or payments platforms (FIS, Fiserv, Stripe, etc.).

Compensation:

The wage range for this position is $170,000-$180,000 per year, with the actual pay dependent on your skills, experience, and location as they relate to the job requirements. This role is eligible for an annual performance bonus.

Location:

We are open to candidates outside daily commuting distance, provided they can be onsite in Shelton, CT 1-2 days per month for key leadership, operational, and bankingpartner touchpoints.


We will:


Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)


Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

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