Operations Assistant Jobs in Murphy, NC (NOW HIRING)

Smoky Mountain Harley-Davidson has an opening for a Wash Bay Assistant!

In this position, you will enhance the customer’s overall experience and provide excellent customer service through detailed washing, ensuring cleanliness that exceeds customer expectations. Additionally, you will provide important inspection of the motorcycle surfaces for blemishes and notify the service department if necessary. 

Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.

Come Join Our Team! APPLY NOW!

Qualifications & Job Requirements

• Superior communication and customer service skills.

• Ability to get along with a broad customer base.

• Detail oriented.

• Ability to follow both verbal and written instructions.

• Working knowledge of cleaning equipment.

• Current, valid driver’s license with motorcycle endorsement.

Essential Duties and Responsibilities

Service Department Operations

• Wash the motorcycle with soap and a damp towel or other non-abrasive cloth.
• Ensure motorcycle is cleaner leaving the dealership, than when it arrived.
• Follow prescribed washing method and utilize power washer and hose as required. 
• Wash heavily filthy and difficult-to-reach regions of motorcycles.

• Perform routine maintenance of washing tools to keep them in good functioning order.
• Tidy up the wash/rinsing area at the end of the workday
• Attention to detail. Examine and clean no visible areas such as frame rails
• Assist Technicians with keeping the Service Department clean and organized.
• Read, understand and follow all safety requirements when using tools and chemicals and performing work in the shop.
• Moving and parking motorcycles in correct location.
• Complete documentation and tag motorcycles as required.

Customer Service

• Greet customers in a courteous and friendly manner.
• Maintain cleanliness of work area and surrounding areas.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Secondary Duties and Responsibilities

Service Department Operations

• Assist with new motorcycle un-crating.
• Maintain and periodically check inventory of charged motorcycle batteries.
• Re-fill stock of oil, electrolyte material, or other supplies, as needed.
• Clean and maintain appearance of general facilities.
• Ensure proper storing of crating materials.
• Assist Technicians or other dealership personnel when asked.
• Assist Service Personnel as requested.

Customer Service

• Provide superior customer service to both internal and external customers.
• Spend the necessary time needed with each customer as needed.

Other Duties

• As assigned

Additional Information:

Physical Demands common to this position

• Frequently required to bend, stoop, crouch, and reach.
• Occasionally requires the ability to lift 20 or more pounds of material.
• Occasionally requires the ability to balance and push a motorcycle weighing up to a 1000 lb.
• Frequently requires the ability to remain in a semi-stationary position throughout work shift.

Working Conditions

• The noise level in the work environment is usually moderate.
• The work environment is wet/damp and temperatures fluctuate with weather conditions.
• Frequently works near moving vehicles.
• Occasionally, exposed to exhaust fumes or other airborne particles.

Our Mission Statement here at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our staff here to:

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification and training completing all training programs assigned by the Department Manager.
• Have a commitment to developing a Sales Culture throughout the dealership.

Thank you for considering joining our team!

EOE