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Operations Assistant Jobs in Amherst, MA (NOW HIRING)

First Student, Inc.

Operations Supervisor

Charlton, MA · On-site

$39K - $51K/yr

Drive a school bus when operational needs require. * Assist dispatch during peak operational ... periods. * Help manage smaller locations under the direction of the Location Manager. * Ensure ...

First Student

Operations Supervisor

Charlton, MA · On-site

$39K - $51K/yr

Drive a school bus when operational needs require. * Assist dispatch during peak operational periods. * Help manage smaller locations under the direction of the Location Manager. * Ensure routes ...

QXO

Operations Manager

South Hadley, MA · On-site

$59K - $86K/yr

The Operations Manager is responsible for overseeing daily operations within a designated business ... Foster a positive, accountable, and team-oriented work environment * Assist with staffing ...

QXO

Operations Manager

South Hadley, MA

$59K - $86K/yr

The Operations Manager is responsible for overseeing daily operations within a designated business ... Foster a positive, accountable, and team-oriented work environment * Assist with staffing ...

Solenis

Operations Manager

Chicopee, MA · On-site

Operations Manager Solenis is a leading global producer of specialty chemicals focused on ... Promote and support a culture of innovation and continuous growth. * Assist the Plant Manager with ...

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All JobsOperations JobsOperations Assistant JobsOperations Assistant Jobs in Amherst, MA

Operations Assistant information

See Amherst, MA salary details

$10

$19

$30

How much do operations assistant jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for operations assistant in Amherst, MA is $19.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.02 per hour, depending on experience, location, and employer.

What is the role of an operations assistant?

An operations assistant supports daily business functions by coordinating administrative tasks, managing schedules, and assisting with process improvements. They often use tools like spreadsheets and communication platforms to ensure smooth operations and may handle inventory, customer service, or data entry tasks.

What are Operations Assistants?

Operations Assistants are administrative professionals who support the daily functions of a company’s operations. They handle various tasks such as scheduling, data entry, maintaining records, and communicating with other departments to ensure smooth workflow. Their role is crucial in helping the organization run efficiently by assisting managers and other staff with administrative and logistical tasks. Operations Assistants often work in a variety of industries and may take on additional responsibilities depending on the needs of their employer.

What is the salary of an operations assistant?

The average salary for an operations assistant typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. Benefits and work environment also vary by employer.

What is the difference between Operations Assistant vs Administrative Assistant?

AspectOperations AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer certifications in office managementHigh school diploma; often requires proficiency in office software
Work EnvironmentCorporate offices, warehouses, or production facilitiesOffice settings, reception areas
Employer & Industry UsageManufacturing, logistics, retail, corporateCorporate, government, nonprofit, small businesses
Common Search & ComparisonOperations Assistant vs Administrative Assistant

The main difference is that Operations Assistants focus on supporting daily operational functions, logistics, and process improvements, often in more technical or production environments. Administrative Assistants primarily handle clerical tasks, scheduling, and office management. Both roles require organizational skills and basic office credentials, but Operations Assistants tend to work more closely with operational teams and processes.

What are the key skills and qualifications needed to thrive as an Operations Assistant, and why are they important?

To excel as an Operations Assistant, you typically need strong organizational skills, attention to detail, and a foundational understanding of business administration, often supported by an associate's or bachelor's degree. Familiarity with office software like Microsoft Office Suite, project management tools, and basic database systems is commonly required. Excellent communication, time management, and problem-solving abilities help individuals stand out in this role. These skills ensure efficient support for daily operations, smooth workflow, and effective coordination across teams.

What does an operations assistant do?

An operations assistant supports daily business functions by coordinating administrative tasks, managing schedules, and ensuring smooth workflow. They often handle communication, data entry, and basic problem-solving, using tools like spreadsheets and office software to improve efficiency.

What Is an Operations Assistant?

An operations assistant takes care of a variety of administrative and clerical responsibilities for an organization. Their purpose is to help ensure the business runs smoothly by resolving customer complaints, training employees, and assisting management. As an operations assistant, you can work in a wide variety of industries, and your specific duties vary depending upon the job field. This career requires industry-specific work experience, as well as strong interpersonal skills. Some medical employers require additional qualifications, such as an associate degree in a related field.

How much do operations assistants make in the US?

Operations assistants in the US typically earn a median annual salary of around $35,000 to $45,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. Many roles require strong organizational and communication skills, with some employers offering benefits and opportunities for advancement.

What are some common challenges Operations Assistants face, and how can they effectively manage them?

Operations Assistants often juggle multiple tasks simultaneously, such as coordinating schedules, processing documentation, and supporting various departments. One common challenge is managing shifting priorities while maintaining attention to detail. To succeed, it's important to develop strong organizational skills, use digital tools to track tasks, and communicate proactively with team members. Regular check-ins with supervisors and colleagues can also help ensure alignment and prevent bottlenecks.
More about Operations Assistant jobs
What are the most commonly searched types of Operations jobs in Amherst, MA? The most popular types of Operations jobs in Amherst, MA are:
What job categories do people searching Operations Assistant jobs in Amherst, MA look for? The top searched job categories for Operations Assistant jobs in Amherst, MA are:
What cities near Amherst, MA are hiring for Operations Assistant jobs? Cities near Amherst, MA with the most Operations Assistant job openings:
Operations Assistant jobs near you
Infographic showing various Operations Assistant job openings in Amherst, MA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,598 per year, or $19.5 per hour.
Deposit Operations Payment Specialist (FT)

Deposit Operations Payment Specialist (FT)

Westfield Bank

Westfield, MA

$22.79 - $34.18/hr

Full-time

Posted 21 days ago

Job description

Job Title: Deposit Operations Payment Specialist

Department: Operations

Job Status: Full Time

FLSA Status: Non-Exempt

Grade: 8

Amount of Travel: No Travel

Reports To: Deposit Operations Assistant Manager

Positions Supervised: N/A


POSITION SUMMARY Responsible for providing back-office support to customers, bank staff and Deposit Operations Associates relating to products and services offered and administered by the Operations Department. Subject matter expert in ACH and Instant Payment processing.

ESSENTIAL FUNCTIONS

  • Serve as a subject matter expert and resource for ACH and Instant Payments in accordance with Regulation E and NACHA rules and guidelines.
  • Interpret and apply bank deposit operations and ACH compliance requirements, ensuring all transactions adhere to applicable NACHA rules, regulatory standards, and internal risk‑management controls.
  • Main point of contact for customers and branch staff to research and resolve ACH and Instant Payment inquiries.
  • Reviews daily ACH Exception and Reject Reconciliation reports to process non-posted items, IAT transactions, death notifications, and ACH rejected items.
  • Determines exception transaction results and processes daily ACH returns through DNA Core system and FedLine Advantage.
  • Reviews daily workflow queues in OnBase to review and process all Reg E and corporate claims, stop payments, and federal benefits enrollment forms.
  • Processes reclamations within the established timeframe.
  • Processes ACH Positive Pay Returns from the BGDS Department daily.
  • Downloads Fed ACH Returns report from FedLine Advantage weekly.
  • Downloads standard reports from FedLine Advantage monthly.
  • Researches and reconciles any outages on the ACH In Process General Ledger account.
  • Balances the ELAN account monthly.
  • Utilizes Payment Exchange system to monitor Instant Payment transactions including Instant Payment fraud and disputes.
  • Provides support and backup on all tasks performed by the Deposit Operations Associates.
  • Assists in training new and existing Deposit Operations Associates on ACH and Instant Payments related tasks.
  • Assists the Deposit Operations Manager, as needed.
  • Identify areas for improvement and work with management to implement recommended changes.
  • Monitors procedures for accuracy and update as needed.
  • Research problems of a more complex nature.
  • Process all adjustment requests.
  • Assists with gathering documentation for audit requests.
  • Must complete NACHA, NEACH, BSA, AML, and other Regulatory and Continuing Education as assigned.
  • Must adhere to all bank and regulatory policies and procedures specific to position.
  • Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

  • Communication
  • Job Knowledge
  • Productivity & Time Management
  • Quality
  • Teamwork & Cooperation

Education/Experience/Skills & Abilities

  • High School Diploma or GED required.
  • Minimum 1 year of bank deposit operations and ACH processing experience.
  • Accredited ACH Professional (AAP) certification after two years of ACH experience.
  • Strong attention to detail and accuracy.
  • Excellent customer service and problem-solving skills.
  • Working knowledge of Microsoft Office (Word and Excel).
  • Ability to multi-task with good organizational skills. Working knowledge of the bank’s deposit products and services.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand Occasionally

10 lbs or less Occasionally

Walk Occasionally

11 – 20 lbs Occasionally

Sit Constantly

21 – 50 lbs Not Applicable

Handling/Fingering Occasionally

51 – 100 lbs Not Applicable

Reach Outward Not Applicable

Over 100 lbs Not Applicable

Reach Above Shoulder Not Applicable

Push/Pull

Climb Not Applicable

12 lbs or less Occasionally

Crawl Not Applicable

13 – 25 lbs Occasionally

Squat or Kneel Not Applicable

26 – 40lbs Not Applicable

Bend Not Applicable

41 – 100 lbs Not Applicable


N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.


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