Operations Assistant Remote Jobs in Phoenix, AZ (NOW HIRING)

Description

The Treasury Management Operations Specialist is pivotal in supporting the operational task related to treasury management solutions provided to commercial client. This role ensures the smooth execution of daily operational task for systems supporting the Treasury Management Systems, with a particular focus on managing systems such as Weiland, ACH processing and configuration within CNS/PEP+, implementation of client specific solutions including commercial Center and remote deposit configuration. The specialist collaborates with clients, internal teams, and external partners to deliver accurate, compliant, and timely implementation and operational task related to the treasury management services.

About Servbank:

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you're a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Key Responsibilities

• Account Billing: Oversee the billing process for commercial client accounts through core and/or the Weiland Account Analysis System, ensuring proper client configuration of pricing, timely and accurate invoices, reconciliation of fees, and resolution of billing inquiries or discrepancies.
• Payments Processing: Manage ACH, wire, and other electronic payment operations specific to commercial client transactions, ensuring accuracy and compliance with deadlines.
• Client Support: Provide operational support to commercial clients regarding treasury management products and services; address inquiries, assist with account setup, and resolve transaction or billing-related issues.
• Product Implementation: Assist with onboarding new commercial clients and implementing cash management tools such as online banking, ach origination, remote deposit capture, fraud prevention and other solutions as applicable.
• Compliance and Risk Management: Adhere to internal policies and regulatory standards relevant to commercial treasury management; participate in audits and process reviews as required.
• Operations Functions: Responsible for day-to-day support of deposit operational functions including; processing ACH files and working with mobile/RDC deposit transactions, including adjustments and returns
• Process Improvement: Identify and implement opportunities to streamline operational workflows, enhance system functionality (especially within Weiland), and improve the overall client experience.
• Reporting: Generate and distribute operational, compliance, and billing reports for management and commercial clients.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred.
• 2+ years of experience in treasury management operations, banking operations, or related financial services.
• Experience with Weiland cash management systems and account billing processes strongly preferred.
• Experience with Pep+ and ach origination configuration and processing strongly preferred.
• Strong understanding of commercial treasury management products and regulations.
• Excellent analytical, organizational, and problem-solving abilities.
• Proficiency in treasury/cash management systems, Weiland systems, and Microsoft Office Suite.
• Outstanding communication skills, with a client service orientation tailored to commercial clients.
• Ability to work independently and collaboratively in a fast-paced, client-focused environment.
• Attention to detail and commitment to accuracy.

EEO Statement: We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.