ZipRecruiter

Log In

1

Operational Readiness Manager Jobs in Atlanta, GA

next page

Showing results 1-20

All JobsOperational Readiness JobsOperational Readiness Manager JobsOperational Readiness Manager Jobs in Atlanta, GA

Operational Readiness Manager information

What is an operational readiness manager?

An Operational Readiness Manager is responsible for ensuring that a company’s people, processes, and systems are fully prepared for the launch or transition of new projects, systems, or facilities. They coordinate between various departments to identify potential risks, develop readiness plans, and implement solutions to ensure smooth operations from day one. Their role often involves change management, training, and testing to confirm that all operational requirements are met prior to go-live. This position is crucial in industries such as construction, IT, energy, and manufacturing, where seamless transitions are critical for business continuity.

How does an operational readiness manager collaborate with cross-functional teams during project rollouts?

Operational Readiness Managers work closely with departments such as engineering, IT, HR, and operations to ensure all aspects of a project are ready for launch. They facilitate regular meetings, coordinate readiness assessments, and align stakeholders on deliverables and timelines. This role often serves as a bridge between technical teams and business units, ensuring seamless communication and that potential risks or gaps are addressed early. Effective collaboration helps ensure a smooth transition from project phase to operational use, minimizing disruptions.

What are the key skills and qualifications needed to thrive as an operational readiness manager, and why are they important?

To excel as an Operational Readiness Manager, you need expertise in project management, risk assessment, process improvement, and a relevant bachelor's degree, often in business, engineering, or a related field. Familiarity with project management tools (like MS Project or Primavera), readiness assessment frameworks, and sometimes certifications such as PMP are typically required. Strong leadership, problem-solving, and communication skills help you coordinate cross-functional teams and manage complex transitions. These skills ensure seamless project launches, minimize operational disruptions, and drive continual organizational improvement.

What is the difference between Operational Readiness Manager vs Project Manager?

AspectOperational Readiness ManagerProject Manager
Primary FocusEnsuring operational systems and processes are prepared for launch or changePlanning, executing, and closing projects within scope, time, and budget
CertificationsCertifications like PMP, Six Sigma often preferredProject Management Professional (PMP), PRINCE2
Work EnvironmentOperations teams, cross-departmental coordinationProject teams, stakeholders, clients
Industry UsageCommon in industries with complex operational setups like manufacturing, energyWidely used across various industries for project execution

While both roles require strong project management skills and certifications, the Operational Readiness Manager focuses on preparing operational systems for deployment, whereas the Project Manager oversees the entire project lifecycle. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Operational Readiness Manager jobs in Atlanta, GA?

For Operational Readiness Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Operational Readiness Manager jobs in Atlanta, GA look for?

The top searched job categories for Operational Readiness Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Operational Readiness Manager jobs?

Cities near Atlanta, GA with the most Operational Readiness Manager job openings:

Operational Readiness Manager jobs near you
Infographic showing various Operational Readiness Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 70% In-person, 15% Hybrid, and 15% Remote job distribution.

IT Service Readiness Manager (Service Desk Operations)

Noblesoft Technologies

Atlanta, GA • On-site

$40 - $42/hr

Contractor

Re-posted 5 days ago

Job description

Job Title: IT Service Readiness Manager (Service Desk Operations)

Location: Atlanta, GA (Hybrid)

Role Summary

The IT Service Readiness Manager is responsible for the seamless migration of new and changed services into the live operational environment. You will coordinate with L1 and L2 Service Desk teams, ensuring they are technically prepared and operationally ready to support our global user base. This role requires a high-level blend of Project Management rigor, ITIL process expertise, and hands-on experience with ServiceNow (SNOW) and Office 365 ecosystems.

Key Responsibilities

1. Service Readiness & Project Integration

  • Operational Readiness: Act as the primary gatekeeper for new service launches, ensuring all support requirements (training, documentation, and tools) are met before "Go-Live."
  • Knowledge Management: Lead the Readiness of complex technical knowledge from Project Teams into actionable Knowledge Base (KB) articles for L1/L2 analysts.
  • Early Life Support (ELS): Oversee the "Hyper-care" phase after implementation, connecting technical product managers, L1/L2 analysts to stabilize the support

2. Service Desk Operations (L1/L2)

  • Performance Governance: Manage the daily output of L1 (Service Desk) and L2 (Desktop/App Support) teams to ensure strict adherence to SLA (Service Level Agreements) during Early Life support.
  • SNOW Optimization: Utilize ServiceNow for advanced reporting, trend analysis, and workflow automation to drive "Shift-Left" initiatives.

3. Strategy & Continuous Improvement

  • SLA/OLA Management: Review and renegotiate Service Level Agreements and Operational Level Agreements (OLAs) to align with evolving business needs.
  • Process Excellence: Design and implement ITIL-aligned processes for Incident, Request, and Change Management.
  • Data Visualization:  Skilled in creating impactful visualizations—such as charts, graphs, tables, and dashboards—that transform complex data sets into easily understandable formats. Proficient in utilizing tools like the MS Office suite (Excel, PowerPoint, Visio).
  • Meeting Facilitation: 

Ability to run effective meetings through creating concise agendas, establishing meeting purpose, facilitating conversation through questions and exhibiting good listening skills. Knowing how to read the room. 

  • Team Leadership

Lead and mentor Service Onboarding (Project Management team Members), provide guidance and support to ensure team members are productive and motivated. Delegate tasks, resolve conflicts, and foster a collaborative environment. Keep tasks and documents in order to ensure smooth project execution. Motivate and guide Service Onboarding team to achieve project goals

Technical & Professional Requirements

Requirement

Description

Experience

10+ years in IT Support, with at least 3 years in a Managerial or Readiness-specific role.

ITSM Tools

Proficiency in ServiceNow (SNOW), including dashboard creation

Ecosystems

Deep knowledge of Office 365 (O365) and Windows 10/11 environments.

Frameworks

ITIL Certification is mandatory. PMP or PRINCE2 certification is preferred.

SLAs

Proven track record of managing vendors and internal teams against strict performance KPIs.

Preferred Attributes

  • Stakeholder Management: Ability to influence Project Managers and Senior Leadership to ensure supportability isn't sacrificed for speed.
  • Agility: Comfortable leading teams through high-pressure "crunch" periods during enterprise-wide hardware or software refreshes.
  • Analytical Mindset: You don't just see tickets; you see patterns and proactively seek to automate recurring issues.