The Operational Manager will oversee a small team focused primarily on customer support, ensuring smooth day-to-day operations and alignment with strategic goals. As a key member of the executive leadership team, this role requires strong management acumen, budget oversight, and performance monitoring to drive success within the organization. No travel is required for this position.
Responsibilities
- Manage and support a team of 1-10 members in customer support operations
- Oversee budget planning and ensure resource allocation aligns with operational goals
- Monitor team and operational performance, implementing improvements where necessary
- Develop and execute strategic plans to enhance operational efficiency
- Collaborate with executive leadership to align operational priorities with business objectives
Preferred Qualifications
- 7+ years of experience in operations management
- Bachelor's degree in Business Administration or related field
- Strong skills in operations management, leadership, and performance analysis
- Proven problem-solving abilities
Company Description
Trinity Diamonds locally owned and operated with over 24 years in the Tucson marketplace. Focus on the customer experience and satisfaction.