Operational Learning Development Manager Jobs (NOW HIRING)

CPI Security, based in Charlotte, North Carolina, is looking for a high-impact Learning & Development Manager to lead enterprise training, onboarding strategy, employee enablement, leadership development, and key talent management processes across the organization. This role partners closely with business line leaders, corporate teams, field leaders, and trainers across the company to ensure employees are equipped, aligned, and developed to perform at their best. The Learning & Development Manager will also lead CPI's recurring talent review process, support leadership coaching initiatives, and drive consistent training operations across business lines. This is an excellent opportunity for a strategic, hands-on learning leader who can operate with independence, influence senior stakeholders, coach leaders, and bring strong structure and operational rigor to a fast-moving environment.

What You'll Do:Enterprise Learning Strategy & Business Line Partnership

• Own and evolve CPI's enterprise learning strategy across corporate and field business lines.
• Partner with divisional leadership and trainer teams to identify training needs, prioritize initiatives, and deliver measurable learning outcomes.
• Build strong operating rhythms with business line partners, including regular stakeholder check-ins and participation in key leadership meetings.
• Align learning programs with business priorities, employee readiness needs, and organizational goals.

Product, Feature & System Release Enablement

• Lead the training enablement workstream for product, technology, and IT releases.
• Partner cross-functionally with Product, IT, Marketing, Operations, and field leadership to coordinate launch readiness.
• Create, curate, and distribute launch collateral, including job aids, announcements, training materials, and communication plans.
• Ensure trainers and front-line teams receive release materials in advance, with clear expectations, sequencing, and rollout guidance.

Team Leadership & LMS Oversight

• Directly oversee the Learning & Development Business Partner, providing strategy, prioritization, coaching, and quality oversight.
• Lead LMS navigation, maintenance, optimization, governance, reporting, and continuous improvement efforts.
• Oversee the development of eLearnings, job aids, training communications, and performance support tools.
• Establish standards for instructional design, content quality, version control, adoption tracking, and learning effectiveness.

Onboarding Strategy & Training Operations

• Own the onboarding strategy and execution plan across the training team from end to end.
• Set onboarding dates, training calendars, and class schedules to support business needs.
• Ensure onboarding logistics are consistently executed, including room readiness, trainer coverage, materials, communication, and stakeholder alignment.
• Oversee key training team cadences, planning meetings, and operational processes.

Talent Management & Leader Enablement

• Lead CPI's talent review process every six months, including preparation, data management, tracking, facilitation, and follow-through.
• Facilitate calibration meetings across teams to support consistent, accurate employee evaluation and placement.
• Drive accountability for action planning, development planning, bench strength, and leader follow-through.
• Coach leaders through a structured monthly leadership directive cadence, including topics such as performance improvement plans, succession readiness, bench planning, and employee development.

High-Potential Development & Leadership Programs

• Identify high performers and high-potential employees through talent review outcomes.
• Lead development pathways for emerging leaders and high-potential talent.
• Facilitate CPI's Foundational Leadership Program, including a six-month curriculum and monthly cohort sessions.
• Deliver group coaching, leadership development sessions, and approximately 15 hours per month of one-on-one leadership coaching.

Qualifications:

• Bachelor's degree or equivalent experience required.
• 7+ years of experience in Learning & Development, training enablement, organizational development, or a related field.
• Experience working in a medium-to-large company environment preferred.
• 3+ years of people leadership experience, including direct supervision and/or leading through influence.
• Demonstrated experience partnering with leaders across multiple functions, departments, or business lines.
• Strong experience with LMS strategy, administration, adoption, governance, reporting, and continuous improvement.
• Proven ability to coach leaders in both one-on-one and group settings.
• Experience facilitating talent calibration conversations, leadership development programming, or talent review processes.
• Ability to influence senior leaders, manage competing priorities, and drive outcomes through structured operating rhythms.
• Strong project management, communication, facilitation, and stakeholder management skills.
• High ownership, sound judgment, and comfort operating independently in a fast-paced, growing organization.

 What's In It For You:

• Aggressive pay and the opportunity to work for an iconic brand.
• Great medical, dental, vision, short- & long-term disability, and life insurance options 
• Company paid holidays, floating holidays, and paid time off (PTO) 
• 401(k) plan with a competitive company match 
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage and support our employees who want to improve their skills and further their education 
• An engaging and fun company culture that's made up of a diverse group of people 
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities. 
• Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director