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Operational Excellence Leader Jobs in Georgia (NOW HIRING)

Hendrick

$12.50 - $16.50/hr

... Operational Excellence Hendrick Technical Solutions is looking for a self-starting individual to ... A strong record of team, project and/or people leadership in a work setting and/or extracurricular ...

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Operational Excellence Leader information

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$10

$23

$54

How much do operational excellence leader jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for operational excellence leader in Georgia is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operational excellence leader, and why are they important?

To thrive as an Operational Excellence Leader, you need expertise in process improvement methodologies (such as Lean, Six Sigma), strong analytical skills, and a relevant degree in business, engineering, or a related field. Familiarity with process mapping tools, statistical analysis software, and certifications like Lean Six Sigma Black Belt are typically expected. Exceptional leadership, communication, and change management skills help drive cross-functional collaboration and sustain improvement initiatives. These skills are crucial for optimizing organizational performance, fostering a culture of continuous improvement, and achieving measurable results.

What are some common challenges operational excellence leaders face when driving process improvement initiatives across teams?

Operational Excellence Leaders often encounter resistance to change when implementing new processes, as team members may be accustomed to established workflows. Aligning cross-functional teams with shared objectives and maintaining clear communication can also be challenging, especially in larger organizations. Additionally, balancing short-term productivity goals with long-term improvement strategies requires strong stakeholder management and the ability to demonstrate measurable benefits. Successful leaders address these challenges by fostering a culture of continuous improvement and engaging teams early in the change process.

What is an operational excellence leader?

Operational Excellence Leaders are professionals responsible for driving continuous improvement and efficiency within an organization. They use methodologies such as Lean, Six Sigma, and process optimization to identify areas of waste, streamline operations, and enhance overall performance. Their role often involves leading cross-functional teams, implementing best practices, and fostering a culture of ongoing improvement to meet business objectives. By focusing on quality, productivity, and cost-effectiveness, Operational Excellence Leaders help organizations achieve sustainable growth and competitive advantage.

What is the difference between Operational Excellence Leader vs Continuous Improvement Manager?

AspectOperational Excellence LeaderContinuous Improvement Manager
CredentialsLean, Six Sigma certifications often requiredLean, Six Sigma certifications often required
Work EnvironmentCross-functional teams, strategic initiativesProcess-focused, project management
Industry UsageManufacturing, healthcare, financeManufacturing, services, logistics
Primary FocusOverall operational efficiency and strategic alignmentProcess improvements and project execution

Both roles focus on improving processes and efficiency, often requiring similar certifications. The Operational Excellence Leader typically oversees broader strategic initiatives across departments, while the Continuous Improvement Manager concentrates on specific process enhancements within teams. Understanding these distinctions helps organizations assign roles effectively and align career paths.

What are popular job titles related to Operational Excellence Leader jobs in Georgia? For Operational Excellence Leader jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Operational Excellence Leader jobs in Georgia look for? The top searched job categories for Operational Excellence Leader jobs in Georgia are:
Operational Excellence Leader jobs near you
Infographic showing various Operational Excellence Leader job openings in Georgia as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $49,091 per year, or $23.6 per hour.

AVP, Workforce Strategy & Operational Excellence

FAVARH

Atlanta, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Position Summary

The Assistant Vice President (AVP), Workforce Solutions provides strategic leadership and oversight for Workforce Management, Task Manager Operations, and Reporting Solutions across Enterprise Operations. This role is responsible for optimizing workforce effectiveness, operational efficiency, and service delivery through forecasting, capacity planning, workflow management, resource optimization, and business intelligence, while leading multiple operational disciplines in support of enterprise priorities.

The role leads a team of workforce management, reporting, and workflow professionals while driving continuous improvement, operational excellence, leadership development, and cross-functional partnership across the organization.

Key Responsibilities

  • Provide strategic leadership across Workforce Management, Task Manager Operations, and Reporting Solutions to ensure efficient resource utilization, operational effectiveness, and achievement of business objectives.

  • Lead multiple operational disciplines through clear vision-setting, prioritization, performance management, and disciplined execution against enterprise goals.

  • Develop workforce strategies including forecasting, capacity planning, scheduling, and real-time performance management to support service, productivity, and financial goals.

  • Oversee workflow management processes and tools, driving process improvements, automation opportunities, and operational efficiencies.

  • Establish and maintain reporting, analytics, and performance measurement frameworks that provide actionable insights for business leaders.

  • Partner with Operations, Contact Center, Technology, Enterprise Business Solutions, HR, Finance, Legal, Risk, Compliance, and other internal functions to align workforce strategies with organizational priorities.

  • Build, develop, and empower a high-performing leadership team by coaching managers, strengthening succession readiness, and fostering accountability, collaboration, innovation, and operational excellence.

  • Drive continuous improvement initiatives that enhance customer experience, employee engagement, productivity, service quality, and cost efficiency.

  • Manage operational risks, ensure compliance with policies and standards, and support strategic transformation initiatives across Enterprise Operations.

Qualifications

  • Bachelor's degree in business administration, Management, Finance, Operations, Analytics, or related field.

  • 8+ years of progressive leadership experience in workforce management, operations, contact center operations, business intelligence, workforce planning, or related functions, including proven experience leading multiple disciplines within an operations team.

  • 5+ years of people leadership experience leading managers and professional teams.

  • Experience with workforce management systems, forecasting methodologies, scheduling, and capacity planning.

  • Strong analytical and data-driven decision-making capabilities.

  • Experience leading process improvement and operational transformation initiatives.

  • Advanced communication and executive presentation skills.

Preferred

  • Experience within financial services, insurance, or customer service operations.

  • Experience with Genesys, workforce management platforms, reporting and visualization tools, and workflow management solutions.

  • Experience leading enterprise-scale workforce optimization programs.

  • MBA or advanced degree preferred.

#LI-KD1

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$170,000 - $200,000

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan - with generous company matching contributions (up to 6%)
  • Voya Retirement Plan - employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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