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Operational Director Jobs in Arizona (NOW HIRING)

Concentra

Center Operations Director

Mesa, AZ · On-site

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and ...

Concentra

Center Operations Director

Mesa, AZ · On-site

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and ...

Concentra

Center Operations Director

Mesa, AZ · On-site

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and ...

Concentra

Center Operations Director

Mesa, AZ · On-site

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and ...

Concentra

Center Operations Director

Mesa, AZ · On-site

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and ...

New

Concentra

Center Operations Director

Mesa, AZ · On-site

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and ...

New

Concentra

Center Operations Director

Mesa, AZ · On-site

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and ...

New

Concentra

Center Operations Director

Mesa, AZ · On-site

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and ...

New

Soar Autism Center

Center Operations Director

Phoenix, AZ · On-site

$80K - $100K/yr

... operational roles as Soar continues to expand. If you're looking for a role where you can learn ... Direct exposure to senior leaders and multi-site operators * A collaborative, high-accountability ...

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Showing results 21-40

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Operational Director information

See Arizona salary details

$31.7K

$100.3K

$167.3K

How much do operational director jobs pay per year?

As of Sep 14, 2026, the average yearly pay for operational director in Arizona is $100,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $126,300.00 per year, depending on experience, location, and employer.

What is an operational director?

Operational Directors are senior executives responsible for overseeing the day-to-day operations of an organization or a specific division. They develop and implement policies, manage budgets, streamline processes, and ensure that operational goals align with the company’s strategic objectives. Operational Directors often supervise department heads, monitor performance metrics, and drive efficiency improvements across the business. Their role is crucial in maintaining high productivity and supporting overall business growth.

What are the key skills and qualifications needed to thrive as an operational director, and why are they important?

To thrive as an Operational Director, you need strong leadership, strategic planning, and business management skills, typically supported by a relevant degree and extensive managerial experience. Familiarity with enterprise resource planning (ERP) systems, process optimization tools, and industry-specific certifications such as Six Sigma or PMP is often required. Exceptional communication, problem-solving, and decision-making abilities help drive organizational efficiency and motivate teams. These skills and qualifications are crucial for aligning operations with business objectives, ensuring smooth workflows, and achieving sustainable growth.

What are some common challenges faced by operational directors when aligning cross-departmental teams?

Operational Directors frequently encounter challenges in ensuring that different departments, such as finance, HR, and production, work toward unified goals. Miscommunication, varying priorities, and siloed workflows can create obstacles. Successful Operational Directors address these issues by fostering open communication channels, implementing regular cross-functional meetings, and utilizing data-driven performance metrics to align teams. Building strong relationships and a culture of collaboration are also key to overcoming these challenges.

What are the most commonly searched types of Operational jobs in Arizona?

The most popular types of Operational jobs in Arizona are:

What cities in Arizona are hiring for Operational Director jobs?

Cities in Arizona with the most Operational Director job openings:

Operational Director jobs near you
Infographic showing various Operational Director job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $100,346 per year, or $48.2 per hour.

Center Operations Director

Mesa, AZ • On-site

Concentra
Health Care and Social Assistance • 10K+ employees
Learn more about Concentraexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Concentra rating

6.6

Company rating: 6.6 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

Job description

Overview
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.
Responsibilities
  • Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards
  • Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure
  • Work with clinicians to support staff competency regarding all patient care needs
  • Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety
  • Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net
  • Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership
  • Work with leadership to identify gaps and implement process improvement to ensure optimal patient care
  • Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care
  • Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience
  • Monitor center status, provide wait time communication, perform "white board" patient management, and provide service package expectations
  • Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan.
  • Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
  • Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
  • Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
  • Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes
  • Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan
  • Maintain accountability for implementing and consistently maintaining center initiatives and workflows

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
  • Bachelor's degree preferred
  • Some college courses from an accredited college or university or equivalent education and experience
  • In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa

Job-Related Experience
  • Customarily has at least three or more years of work leadership or operations management experience
  • Prior healthcare experience and/or customer service-related experience preferred

Job-Related Skills/Competencies
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Strong service mentality and a focus on achieving all aspects of defined service standards
  • Excellent telephone and personal etiquette
  • Warm, positive, energetic, and professional demeanor
  • Effective oral and written communication skills
  • Tactful and diplomatic communication style
  • Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
  • Performance assessment skills
  • Continued focus on self-development
  • Proficient in computer applications such as Word and Excel
  • Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
  • Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
  • Ability to resolve colleague, client, and patient issues in an effective and timely manner

Additional Data
  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

What Concentra employees say

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About Concentra

Sourced by ZipRecruiter

We're in the amazing position for a future filled with growth and success. Bring your talent to Concentra, one of the largest health care providers in the nation and find out just how far it can take you. Are you ready to be a part of the team?

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Addison, TX, US

Year founded

1979

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