Operational Director Jobs in Alberta (NOW HIRING)

Company Summary

Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

The Director, National Underwriting is responsible for safeguarding the Company's risk profile by ensuring that title insurance policies are issued in accordance with established underwriting standards, corporate risk appetite, and regulatory requirements. This role provides expert guidance and oversight on complex, high-risk, and precedent-setting underwriting matters across all regions of Canada, with a direct impact on the Company's underwriting practices, loss prevention strategies, and overall profitability.
As a national subject matter expert, the Director, National Underwriting supports all business lines in the development, evaluation, and implementation of new products, endorsements, and underwriting initiatives. The role works closely with Legal, Claims, Operations, Product Development, Sales, and Senior Leadership to identify emerging risks, enhance underwriting processes, and ensure consistency in underwriting decisions nationwide.
The position also serves as the lead fraud expert for the Corporate Underwriting team, providing strategic direction on fraud prevention, detection, and mitigation. This includes monitoring fraud trends, developing underwriting protocols and training programs, supporting investigations of suspected fraudulent activity, and acting as a key advisor on complex fraud-related matters. Through these efforts, the Director plays a critical role in protecting the Company from financial loss and maintaining the integrity of its title insurance operations.

HERE'S HOW YOU'LL CONTRIBUTE:

• Provide expert underwriting guidance, risk assessment, and approval support to the RS, MMS, RLS, and CS business units, ensuring risks remain within the Company's established risk appetite.
• Lead the analysis, development, and enhancement of title insurance products, endorsements, and coverage solutions, including the identification of emerging issues and implementation of corrective measures.
• Support FCT's strategic business initiatives through the design of new coverage, underwriting solutions, and product offerings, and assist with their operational implementation.
• Serve as a key legal and underwriting resource by responding to inquiries from lawyers, clients, and internal stakeholders regarding title insurance coverage and underwriting matters.
• Collaborate with internal stakeholders, external legal counsel, and Claims Counsel to identify emerging risks, monitor industry trends, and develop underwriting practices that mitigate loss exposure.
• Provide underwriting expertise and support at client meetings, presentations, industry events, and other business development initiatives.
• Develop and deliver training programs and educational resources for internal and external customers.
• Foster strong relationships with customers and industry partners by providing responsive, high-quality service and practical underwriting solutions.
• This role can be based in Oakville, Montreal, London, Vancouver and Calgary Office.

HERE'S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

*As per terms of the employment agreement

For over a decade, FCT has been certified by the Great Place to Work Institute as one of Canada's best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto's Top Employers.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.