Operational Assistant Jobs in Markham, ON (NOW HIRING)

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Global Operations & Business Services Overview:

With over 800 professionals located in offices around the world, Global Operations & Business Services provide critical infrastructure services to support and control the trading, investment, corporate and Retail banking functions of TD Securities. We operate as "One Team" leveraging our global footprint to support our clients with Trades and Payment products. Our goal is to deliver world class service and as such, we are constantly challenging our infrastructure and driving change and innovation to meet the needs of our business.

Payments & Correspondent Banking Services Overview:

Global Payments & Deposit Operations (GPDO) is a rapidly evolving and dynamic place to work for highly motivated professionals looking to make an impact. We are looking for individuals who will help us shape the Future of Payments and continue to build TD's presence and influence within the industry. Our team handles over $250 Billion worth of payments daily and process approximately 9 million transactions annually. The Operations team is in North America, Singapore and India, and is a fast-paced multifaceted team operating 24 hours a day, 7 days a week providing exceptional service to the Bank's Internal Partners, Corporate clients, as well as other Global Financial Institutions

Role Overview:

We are seeking highly organized and proactive process & controls analysts, with specialized expertise in SWIFT wire payments, operational risk, and regulatory compliance to support the delivery and oversight of secure, compliant, and efficient payment operations within Global Payments and Deposit Operations (GPDO). This role requires strong analytical capabilities, project management acumen, cross-functional collaboration, and in-depth knowledge of payment infrastructures and regulatory expectations.

Key Responsibilities:

Process Control oversight and Continuous improvement

• Create and ensure central repository of current SOPs, workflows, and job aids is up to date.
• Support control testing coordination, validation, and tracking of effectiveness.

• Facilitate periodic SOP and procedure reviews with SMEs.

Audit & Issue Management

• Act as liaison for internal/external audit RFIs and evidence collection.
• Support control testing, internal audit preparation, and remediation planning for payment-related findings.
• Maintain trackers for audit requests, issues, and remediation plans.
• Support closure of findings and post-audit lessons learned.
• Recommend improvements based on audit themes and process reviews.

Operational Risk & Control Design

• Identify, assess, and document operational risks in wire payment workflows.
• Coordinate execution of Risk and Control Self-Assessments (RCSA).
• Track issues, exceptions, and risk mitigation plans across operations.
• Assist in identifying trends and thematic control weaknesses.
• Contribute to the design and enhancement of controls to mitigate processing failures.

Governance Reporting & Metrics

• Develop dashboards and scorecards for audit, risk, and control status.
• Support preparation of executive reports and governance committee material.
• Contribute to establishing KPIs and KRIs across operational areas.

Compliance & Regulatory Alignment

• Facilitate collaborating with compliance teams to ensure payment operations align with global regulations, and local jurisdictional laws.
• Assist in implementing screening, monitoring, and reporting tools to meet regulatory expectations.

Change & Project Support

• Partner with project managers, developers, and QA to support delivery of system upgrades, compliance enhancements, and operational improvements involving SWIFT infrastructure.
• Support the implementation of ISO 20022 migration and payment modernization initiatives.
• Act as liaison between business users, compliance officers, technology partners, and risk managers to ensure transparency, alignment, and clear communication.
• Prepare business cases, impact assessments, and risk narratives for change management governance.

Qualifications:

• A payments expert, with thorough understanding of International Wire Payments and Domestic payment rails within Canada.
• 5-7 years of experience in Operational Risk Management, Regulatory Compliance, Audit, or Process Governance (preferably in financial services or payment operations).
• Strong analytical and organizational skills with attention to detail.
• Experience with audit coordination, control tracking, or RCSA execution.
• Proficiency in Microsoft Excel, PowerPoint, and SharePoint; knowledge of reporting tools (Power BI, Tableau) and MS project is a plus.
• Excellent communication skills and ability to work cross-functionally with senior stakeholders.
• Understanding of operational risk, controls, and governance principles.

Preferred Certifications:

• SWIFT training or certification
• Six Sigma, Lean, or other process improvement credentials
• CAMS, CRCM, or other relevant compliance/risk certifications

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):