Operation Manager Business Analyst Jobs (NOW HIRING)

Responsibilities include:

• Use business goals and objectives to assist Product Owners in developing a product roadmap.
• Perform business analysis tasks and/or coordinate tasks across the Service Delivery Transformation program.
• Identify solution options that meet the business need, then coordinate with delivery teams to determine the best solution approach.
• Assist Product Owners in defining release scope, including defining benefits and risks during the discovery phase.
• Develop supporting artifacts including requirements, solution options, recommendations, business flows, where required.
• Make connections with other initiatives in place, underway or planned across other parts of the organization that need to be considered.
• Work with architects and delivery teams to ensure the functionality meets the needs of the enterprise and aligns to the overall vision.
• Ensure the business is aware of emerging trends, practice, and technologies and how they may contribute to business outcomes and strategies.
• Actively identify and champion innovation initiatives supporting the business strategy.
• Develop and maintain productive and collaborative relationships with Product Owners, and various SMEs across the organization to support Service Delivery Transformation efforts.
• Explore and assess applications of AI, machine learning, and automation to streamline tax business processes, generate data-driven insights, and create value for our clients.

A successful candidate would possess these skills:

• Business-to-technology translation - Ability to explain business needs, technical concepts, emerging technologies, and solution options in clear, audience-appropriate language for both technical and nontechnical stakeholders.
• Stakeholder collaboration and relationship building - Ability to build productive relationships with Product Owners, architects, delivery teams, subject matter experts, and business leaders to gather insights, align priorities, and support enterprise-wide transformation.
• Facilitation and influence - Ability to lead discovery discussions, workshops, and working sessions; ask thoughtful questions; build consensus; and influence decisions across teams without relying solely on formal authority.
• Strategic problem-solving and innovation mindset - Ability to connect business objectives to practical solution options, assess impacts and risks, recognize opportunities for AI and automation, and champion ideas that create measurable business value.

The team

Deloitte Tax LLP's Tax Transformation Office (TTO) is responsible for the design, development, and deployment of innovative, enterprise technology, tools, and standard processes to support the delivery of tax services. The TTO team focuses on enhancing Deloitte Tax LLP's ability to deliver comprehensive, value-added, and efficient tax services to our clients. It is a dynamic team with professionals of varying backgrounds from tax technical, technology development, change management, Six Sigma, and project management. The team consults and executes on a wide range of initiatives involving process and tool development and implementation including training development, engagement management, tool design, and implementation.

Qualifications

Required:

• Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2 - 3 days per week
• Bachelor's degree in computer science, information technology, engineering, or a related field.
• 5+ years' experience leading technical delivery teams and conducting product development using different software development. methodologies, like Agile and Scaled Agile.
• Demonstrated ability to elicit, analyze, document, and validate business requirements, process flows, user stories, and acceptance criteria.
• Proven ability to connect business goals, operating models, processes, and technology solutions to identify opportunities and support informed recommendations.
• Demonstrated experience working with and influencing as part of a team.
• Demonstrated ability to work effectively with Product Owners, architects, developers, tax professionals, subject matter experts, and delivery teams.
• Limited immigration sponsorship may be available.
• Ability to travel up to 20%, on average, based on the work you do and the clients and industries/sectors you serve.
• One of the following active accreditations obtained:
• Licensed CPA in state of practice/primary office if eligible to sit for the CPA
• If not CPA eligible:
• Licensed attorney
• Enrolled Agent
• CBAP - Certified Business Analysis Professional
• Certified SAFe Product Owner / Product Manager
• Certified Scrum Product Owner (CSPO)
• Project Management Professional (PMP)
• Six Sigma (Green or Black Belt)
• Alteryx Designer - Advanced Certification

Preferred:

• Excellent analytical and problem-solving skills
• Strong verbal and written communication skills; strong listening, interpersonal, and facilitation skills
• Able to interact effectively with professionals at all levels and communicate recommendations
• Motivated, resourceful, and dependable
• Well organized with the ability to multitask and prioritize multiple, ongoing projects
• Able to respond quickly to high-priority deadlines with little lead-time and adaptable to direction changes

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,175 to $237,375.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Responsibilities include:

• Use business goals and objectives to assist Product Owners in developing a product roadmap.
• Perform business analysis tasks and/or coordinate tasks across the Service Delivery Transformation program.
• Identify solution options that meet the business need, then coordinate with delivery teams to determine the best solution approach.
• Assist Product Owners in defining release scope, including defining benefits and risks during the discovery phase.
• Develop supporting artifacts including requirements, solution options, recommendations, business flows, where required.
• Make connections with other initiatives in place, underway or planned across other parts of the organization that need to be considered.
• Work with architects and delivery teams to ensure the functionality meets the needs of the enterprise and aligns to the overall vision.
• Ensure the business is aware of emerging trends, practice, and technologies and how they may contribute to business outcomes and strategies.
• Actively identify and champion innovation initiatives supporting the business strategy.
• Develop and maintain productive and collaborative relationships with Product Owners, and various SMEs across the organization to support Service Delivery Transformation efforts.
• Explore and assess applications of AI, machine learning, and automation to streamline tax business processes, generate data-driven insights, and create value for our clients.

A successful candidate would possess these skills:

• Business-to-technology translation - Ability to explain business needs, technical concepts, emerging technologies, and solution options in clear, audience-appropriate language for both technical and nontechnical stakeholders.
• Stakeholder collaboration and relationship building - Ability to build productive relationships with Product Owners, architects, delivery teams, subject matter experts, and business leaders to gather insights, align priorities, and support enterprise-wide transformation.
• Facilitation and influence - Ability to lead discovery discussions, workshops, and working sessions; ask thoughtful questions; build consensus; and influence decisions across teams without relying solely on formal authority.
• Strategic problem-solving and innovation mindset - Ability to connect business objectives to practical solution options, assess impacts and risks, recognize opportunities for AI and automation, and champion ideas that create measurable business value.

The team

Deloitte Tax LLP's Tax Transformation Office (TTO) is responsible for the design, development, and deployment of innovative, enterprise technology, tools, and standard processes to support the delivery of tax services. The TTO team focuses on enhancing Deloitte Tax LLP's ability to deliver comprehensive, value-added, and efficient tax services to our clients. It is a dynamic team with professionals of varying backgrounds from tax technical, technology development, change management, Six Sigma, and project management. The team consults and executes on a wide range of initiatives involving process and tool development and implementation including training development, engagement management, tool design, and implementation.

Qualifications

Required:

• Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2 - 3 days per week
• Bachelor's degree in computer science, information technology, engineering, or a related field.
• 5+ years' experience leading technical delivery teams and conducting product development using different software development. methodologies, like Agile and Scaled Agile.
• Demonstrated ability to elicit, analyze, document, and validate business requirements, process flows, user stories, and acceptance criteria.
• Proven ability to connect business goals, operating models, processes, and technology solutions to identify opportunities and support informed recommendations.
• Demonstrated experience working with and influencing as part of a team.
• Demonstrated ability to work effectively with Product Owners, architects, developers, tax professionals, subject matter experts, and delivery teams.
• Limited immigration sponsorship may be available.
• Ability to travel up to 20%, on average, based on the work you do and the clients and industries/sectors you serve.
• One of the following active accreditations obtained:
• Licensed CPA in state of practice/primary office if eligible to sit for the CPA
• If not CPA eligible:
• Licensed attorney
• Enrolled Agent
• CBAP - Certified Business Analysis Professional
• Certified SAFe Product Owner / Product Manager
• Certified Scrum Product Owner (CSPO)
• Project Management Professional (PMP)
• Six Sigma (Green or Black Belt)
• Alteryx Designer - Advanced Certification

Preferred:

• Excellent analytical and problem-solving skills
• Strong verbal and written communication skills; strong listening, interpersonal, and facilitation skills
• Able to interact effectively with professionals at all levels and communicate recommendations
• Motivated, resourceful, and dependable
• Well organized with the ability to multitask and prioritize multiple, ongoing projects
• Able to respond quickly to high-priority deadlines with little lead-time and adaptable to direction changes

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or nea...