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Job Summary

The St. Joe Company MIT (Manager-In-Training) program is designed to give prospective, new leadership the opportunity to explore various areas of operation as a part of St Joe. Over the course of 12-18 months, MITs will engage with different departments in hospitality, from greeting guests at the front desk and managing reservations, to inspecting rooms and ensuring they are kept to the highest standards. In addition, MITs will have opportunities to work in food and beverage, talent relations, and sales. 

At the conclusion of the MIT program, participants will have a gained a better understanding of all aspects of the St. Joe Company and will have the opportunity to pursue working with a department of interest. 

As a part of this position, MITs will be able to enjoy the benefits of a full-time St. Joe employee, ranging from health insurance plans to discounted rates at all St Joe properties. In addition, company housing is available for participants who need it. 

Primary Responsibilities & Essential Functions

MIT participants will essentially take on the functions of a managerial position at the respective department. These functions will include a variety of responsibilities, including:

• As a front desk agent: familiarizing with and operating various PMSs (property management system) like OnQ, Opera, Alice, etc., being able to check and book reservations, assign rooms, and manage guest payments
• As a housekeeper: Cleaning rooms while maintaining the Forbes Travel Guide standards of cleanliness including but not limited to making beds, cleaning bathrooms, and creating for unique, personalized experiences
• In Food & Beverage: Seating and serving guests, assigning staff to certain tables, and resolving any guest complaint. 
• In every position, practicing Southern Hospitality with every guest interaction, ensuring that each guest has a positive and memorable experience 

As you rotate through various tracks, you will also learn about HR, payroll, scheduling, corrective action documentation, safety, budgeting, reforecasting, understanding financials, and other areas depending on interest.

Education and Experience

• Sufficient education and literacy are necessary to identify and read product labels and to communicate with guests about job-related needs. 
• Ability to read, write, speak, and communicate in basic English preferred. 
• Proven management and hospitality experience 
• Bachelor’s degree in hospitality or a related field preferred 
• At least 3 years’ experience in a previous, managerial role  

Knowledge, Skills, Abilities

• Detail oriented and thorough  
• Ability to remain discreet and respect the privacy of guests. 
• Ability to perform consistent work to the highest of standards
• Ability to interact with guests in a pleasant friendly way
• Ability to lead a team effectively and efficiently
• Advanced knowledge of hotel/resort operations 
• Ability to retain and enforce safety procedures
• Ability to solve conflicts individually
• Effective communication and organizational skills 
• Exceptional time management skills 
• Ability to be proactive in conducting and overseeing the completion of assigned duties
• Ability to operate Microsoft Word proficiently
• Ability to solve complex problems
• Ability to efficiently manage resources

Physical Demands

• Walking, standing for long periods of time
• Frequent bending, kneeling, stooping, reaching walking, pushing, and pulling
• Ability to lift 50 lbs
• Frequent keyboarding
• Must be able to safely deliver food and drinks on different surfaces

Working Conditions

• Primarily indoors with exception of assisting bell staff or guests
• Possible exposure to extreme heat or cold depending on season
• Possible exposure to a somewhat noisy environment
• Exposure to laundry and cleaning chemicals (with proper PPE)
• Possible exposure to bodily waste
• Exposure to slippery surfaces and stairs depending on location
• Potential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.  The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.