Online Virtual Assistant Jobs in Springfield, MA

Supervisor: Director of Graduate Admissions

Position Code: ASDGA

Status: Full Time

Standard Hours: Weekdays, Evenings and Weekends as required

Job Location: Longmeadow

Exempt (Yes/No): Yes

JOB SUMMARY: 

Reporting to the Director of Graduate Admissions, the Assistant Director (AD) is responsible for the recruitment and enrollment of qualified graduate students for all assigned programs.  This role represents Bay Path University to prospective students and organizations and works to increase inquiries and convert applications into enrolled students.  A successful AD exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including phone calls, emails, information sessions, and other events, both virtual and in person. This position also creates and implements recruitment strategies to reach prospective students through events, referrals, online and print communications, and outreaches to businesses and organizations.  The Assistant Director must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators and staff.  

ESSENTIAL JOB FUNCTIONS:

• Ability to work in a fast-paced environment and meet qualified enrollment goals.
• Manage prospective students through the enrollment pipeline from inquiry through registration; advise on application process and policies. Uphold a high level of customer service to maintain satisfaction.
• Initiate, cultivate and manage the development of external contacts and databases including the development of relationships with professional organizations to promote graduate programs. 
• Strong conversion skills through all stages of the enrollment funnel to meet or exceed enrollment goals.
• Represent Bay Path University at college fairs, professional organizations, and conferences to network with potential students.
• Utilize the Salesforce system in effectively tracking all outreaches to inquiries and applicants.  
• Assist with the implementation of recruitment and promotional events for the Graduate School. These promotional events may include, but are not limited to, arranging speaking engagements for faculty, presentations at local business/professional organizations, and information sessions on campus and virtual events.
• Actively engage potential students in conversations via phone, in person meetings, virtual meetings and Agendize appointments.
• Instruct prospective applicants on admissions requirements for specific programs and inform of any program prerequisites. Complete application review and regulate flow of applications to program directors or faculty designated as interviewers. 
• Handle a wide variety of tasks in a busy service-oriented atmosphere; establish priorities utilizing excellent organizational ability. 
• Conduct group presentations for prospective students, business professionals, advisors and other contacts about specific programs.

QUALIFICATIONS:

• Bachelor’s degree required in a related field; Master’s degree preferred.
• Excellent oral and written communication skills needed.  
• Experience working in a sales or marketing related position or in the recruitment of students in a college setting. Previous Career Development, Human Resources, Sales, Admissions or Enrollment Management preferred. 
• Experience working with or advising students at the undergraduate or graduate level helpful.  
• Ability and willingness to travel and work evenings and weekends as needed. 
• Strong analytical abilities, maturity, and a high energy level.  
• Demonstrated experience with Microsoft Office programs required.
• Sensitivity to the concerns of diverse student populations. 
• Valid U.S. driver's license is required.
• Must successfully pass the online safe Driving Course (within 15 days of hire) and driving record check at time of hire and annually thereafter.
• Demonstrated ability to perform detailed project work with an emphasis on teamwork, working with students, faculty, staff and clients in a professional manner.  
• Ability to work under pressure. 
• Ability to understand the impact of student enrollment on the success of the institution.
• Ability to adhere to University policies and procedures.
• Ability to establish and maintain effective working relationships with all members of the University community including students, faculty, staff, and administrators
• Ability to adhere to University policies and procedures.
• Ability to handle confidential information with discretion and within FERPA and HIPAA guidelines.
• All new employees must complete the FERPA, Anti-Harassment, and any other required online trainings within 15 days of employment.
• General knowledge of the University’s mission, purpose and goals and the role this position plays in achieving those goals.